TrustRadius

Help Desk Migration vs. Rocket Tape/Copy

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Desk Migration
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.N/A
Rocket Tape/Copy
Score 0.0 out of 10
N/A
Rocket® Tape/Copy software automates tape data migration for reliable, and secure data transfers. Rocket® Tape/Copy's ISPF panels define selection criteria and desired tape characteristics to build jobs that copy or move tape data automatically.N/A
Pricing
Help Desk MigrationRocket Tape/Copy
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Help Desk MigrationRocket Tape/Copy
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
Help Desk MigrationRocket Tape/Copy
Small Businesses
HYCU
HYCU
Score 8.8 out of 10
HYCU
HYCU
Score 8.8 out of 10
Medium-sized Companies
Matillion
Matillion
Score 8.4 out of 10
Matillion
Matillion
Score 8.4 out of 10
Enterprises
Oracle GoldenGate
Oracle GoldenGate
Score 8.1 out of 10
Oracle GoldenGate
Oracle GoldenGate
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Help Desk MigrationRocket Tape/Copy
Likelihood to Recommend
10.0
(2 ratings)
-
(0 ratings)
Usability
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Help Desk MigrationRocket Tape/Copy
Likelihood to Recommend
Help Desk Migration
Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.
Verified User
Anonymous
Read full review
Rocket Software
No answers on this topic
Pros
Help Desk Migration
  • Very responsive support team.
  • Great step by step instructions.
  • Ability to rerun the migration.
Byron Chesney | TrustRadius Reviewer
Byron Chesney
Technical Documentation Specialist
Read full review
Rocket Software
No answers on this topic
Cons
Help Desk Migration
  • There is little room for improvement in the GUI
Saravanan Venkatesan | TrustRadius Reviewer
Saravanan Venkatesan
Leader in Enterprise Applications and Integration
Read full review
Rocket Software
No answers on this topic
Usability
Help Desk Migration
Incredibly great UI, with a team able to answer any questions that may arise.
Verified User
Anonymous
Read full review
Rocket Software
No answers on this topic
Return on Investment
Help Desk Migration
  • In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
Byron Chesney | TrustRadius Reviewer
Byron Chesney
Technical Documentation Specialist
Read full review
Rocket Software
No answers on this topic
ScreenShots

Help Desk Migration Screenshots

Screenshot of selecting the source and target platforms.Screenshot of mapping data for an accurate migration process.Screenshot of running the Demo Migration, which includes transferring 20 tickets and 20 articles.Screenshot of reviewing the demo migration results.Screenshot of adjusting the mapping and refining the data migration path.Screenshot of the migration progress — duration depends on the number of records being migrated.