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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Nconnect

    Score8.5 out of 10
    N/ANconnect (formerly OnSemble Intranet) is an mployee intranet that keeps everyone connected, a digital workplace to make employees feel valued. It is designed to keep remote teams engaged, and acts as the culture champion for the organization.N/A
    Pricing
    Help LightningNconnect
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    Help LightningNconnect
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Best Alternatives
    Help LightningNconnect
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    HCL Connections
    Score9 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    HCL Connections
    Score9 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    HCL Connections
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningNconnect
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.5
    (5 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (3 ratings)
    User Testimonials
    Help LightningNconnect
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Ncontracts
    OnSemble is solving a lot of problems that our organization had prior to its implementation:
    • We can track communication readership.
    • We can engage with our fellow teammates through chats and recognition.
    • We have a central location for all job-related links.
    • We are just now delving into adding departmental pages so folks can communicate within their teams.
    I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Ncontracts
    • powerful, yet simple to use, document management for sharing
    • custom help desk form creation/submission with targeted audience
    • integration friendly with document types (e.g., xls, pdf, doc, etc.)
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Ncontracts
    • Permissions - granting permissions at different levels for users is tedious - would like to see permissions simplified.
    Incentivized
    Read full review
    Usability
    Help Lightning
    No answers on this topic
    Ncontracts
    As a user: it's pretty intuitive and the only thing holding a user back from getting everything out of it is a lack of curiosity. As an admin: it's not super intuitive. The training and the setup process are crucial to be able to use and maintain the portal, and we still sometimes have questions.
    Incentivized
    Read full review
    Support Rating
    Help Lightning
    No answers on this topic
    Ncontracts
    I have always been pleased with my experiences with OnSemble's Support team. First, they have a great library of articles to help me study and guide for many of my questions. But when I cannot quite comprehend, or I "run into the wall", I can be assured that I'll be contacted quickly with a pleasant voice to work through whatever my question/issue may be. Kudos to OnSemble Support!
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Ncontracts
    The software is easy to use, customizable, and intuitive to its users
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Ncontracts
    • Streamlined documentation - positive impact.
    • Convenient calendar and access to timeclock - positive impact.
    • Hub for staff to gather everything they may need to successfully assist our members - positive impact.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    Nconnect Screenshots

    Screenshot of OnSemble connects your entire workplace to the central hub of truth, builds your culture, and inspires employee engagement.Screenshot of Every HR manager knows getting new employees started off on the right foot is mission critical. That's why OnSemble leverages role-based permission management system to control access to your software, files, and your critical digital infrastructure.Screenshot of In-house or hosted, we cover your full stack security and IT requirements. OnSemble is fast, flexible, and scales with your organization so that you have time to focus on more pressing work.Screenshot of OnSemble has everything a marketing team needs to put their culture front and center. Your portal is the first place employees see when they boot up their PC in the morning – make it reflect your organization's values, your branding, and your charm.Screenshot of OnSemble connects your entire workplace to the central hub of truth, builds your culture, and inspires employee engagement.