OnSemble keeps us on track!
January 08, 2021

OnSemble keeps us on track!

Audra Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnSemble

We use our OnSemble portal daily, across the entire organization. Our portal houses nearly all of the documents, forms, and logs necessary for our credit union. We need consistency in documentation across the boards in our 2 branch locations and. The document repository offered by the OnSemble portal offered exactly what we required.
  • Ease of Use - with limited html or design experience, I was able to pick up building and updating in our OnSemble portal with minimal struggles.
  • Customer Service and Support - Passageways employees are hands down the best, always willing to take extra time to dig in, troubleshoot, and resolve any issues in an extremely timely manner. They are always pleasant and super helpful.
  • Customization - the available site of modules offered allow for a "site" that is suited for the differing needs of each business OnSemble is being used by. From calendars, to document repository, to creating content pages for staff, the possibilities for customization are almost limitless.
  • Permissions - granting permissions at different levels for users is tedious - would like to see permissions simplified.
  • Streamlined documentation - positive impact.
  • Convenient calendar and access to timeclock - positive impact.
  • Hub for staff to gather everything they may need to successfully assist our members - positive impact.

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Easy to navigate, easy to build pages in, easy to update. Harvester's OnSemble portal makes our days so much easier.
Top notch support center staff, extremely knowledgeable, and quick to respond. They do not play around. if the tech you reach doesn't know how to fix it, they escalate the ticket quickly. typically, issues are resolved same day. they also offer an extraordinary digital library of product guides, how to videos, and deep dives into modules that provide near step by step instructions in terms even novices and understand and follow.
Document Repository - hub for current docs, policies, procedures, and job aides available to all staff allows for consistency
Shared Calendar - allows staff at both branch locations to keep track of time off, upcoming events, meeting, etc...for all staff.
One Convenient Location for Everything else - In our portal, we have a Professional Development section, we offer daily jokes/weekly videos to help keep staff engaged, we host staff polls, share important announcements almost instantly, have a page of most commonly used links, staff directory, and so much more.

Our portal is a one stop shop for all things Harvester.