OnSemble is the answer to our communication problems!
January 09, 2021

OnSemble is the answer to our communication problems!

Andrea Manseau | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnSemble

OnSemble is being used as our corporate Intranet, where it serves as the central communications hub for all of our employees. We have employees working in different locations (even more so during Covid), so this platform is being used to provide a place to receive and review all corporate communications, provide recognition of fellow team members, hear from our President/CEO, and engage with each other.

Pros

  • It is completely customizable. I think it would be very difficult to find two portals that look similar. They guide you through the process of figuring out what works for you while providing examples, but it's really easy to make it fit your organization's vision.
  • The training was excellent. Instead of watching someone click around on a screen and then having to remember how to do it yourself, they put you in the driver's seat. You do the clicking while the guide (or correct when you misclick!), so it's easier to go back and recreate the process because you've already done it once.
  • There are so many options that it can really help you achieve just about any business/organizational goal necessary. You get to decide and build what you need - you're not given a cookie-cutter solution. They provide the tools and you build the house that works best for your org.

Cons

  • Now that we're customers, the support function is not as strong. If we have a question, we are pointed towards articles so we can "self serve". Sometimes it is important to pick up the phone and talk to someone, which is a service that they've eliminated. Everything is self-help or email ticketing.
  • When creating the portal, we didn't know what we didn't know. There were some instances that if we hadn't asked a question, we never would have been told about a product/feature that we didn't know we had access to. Our banner almost wasn't implemented in time because the person in charge of it left the company and we didn't know that we needed to follow up on that.
  • While being able to completely customize the portal is a HUGE strength and not a problem since our implementation team consisted of marketing professionals with design experience, it is also a weakness. If you are tasked with creating the portal but don't have design capabilities, I highly recommend looping in someone who does.
  • Communication readership: We now KNOW for a fact that 2/3s of our employees are reading communications. It used to be a blind process.
  • Employee engagement: We can easily see who is leading the charge, who is participating, and the content that resonates.
  • Culture enhancement: We are able to reinforce our culture and encourage recognition every time someone comes to the portal.

Do you think Nconnect delivers good value for the price?

Yes

Are you happy with Nconnect's feature set?

Yes

Did Nconnect live up to sales and marketing promises?

Yes

Did implementation of Nconnect go as expected?

Yes

Would you buy Nconnect again?

Yes

As a user: it's pretty intuitive and the only thing holding a user back from getting everything out of it is a lack of curiosity. As an admin: it's not super intuitive. The training and the setup process are crucial to be able to use and maintain the portal, and we still sometimes have questions.
I don't like that they moved to an email-first ticketing system and have discouraged customers from calling. Some questions are answered faster by jumping on the phone. Also, the first thing they do is send you articles when you have a question. Sometimes I want to just get my specific question answered without wading through numerous articles.
OnSemble is solving a lot of problems that our organization had prior to its implementation:
  • We can track communication readership.
  • We can engage with our fellow teammates through chats and recognition.
  • We have a central location for all job-related links.
  • We are just now delving into adding departmental pages so folks can communicate within their teams.

I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.

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