Nconnect

Formerly OnSemble Intranet

It's great for a clean, straightforward environment. Sometimes getting creative with elements can be challenging, as there seems to be a disconnect to getting to that next step. To be fair, we are not on the latest major version, so some of my scenarios may be addressed in the most current version.

I have always been pleased with my experiences with OnSemble's Support team. First, they have a great library of articles to help me study and guide for many of my questions. But when I cannot quite comprehend, or I "run into the wall", I can be assured that I'll be contacted quickly with a pleasant voice to work through whatever my question/issue may be. Kudos to OnSemble Support!

So far, I have only used it in the credit union industry. I feel this works well for any size business where internal communication needs to be a little more streamlined. We are able to have an HR page for documents, a calendar for seeing who is on PTO, and inserting links for our IT help desk.

OnSemble is solving a lot of problems that our organization had prior to its implementation:

• We can track communication readership.
• We can engage with our fellow teammates through chats and recognition.
• We have a central location for all job-related links.
• We are just now delving into adding departmental pages so folks can communicate within their teams.

I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.

As a user: it's pretty intuitive and the only thing holding a user back from getting everything out of it is a lack of curiosity. As an admin: it's not super intuitive. The training and the setup process are crucial to be able to use and maintain the portal, and we still sometimes have questions.

I don't like that they moved to an email-first ticketing system and have discouraged customers from calling. Some questions are answered faster by jumping on the phone. Also, the first thing they do is send you articles when you have a question. Sometimes I want to just get my specific question answered without wading through numerous articles.

Document Repository - hub for current docs, policies, procedures, and job aides available to all staff allows for consistency
Shared Calendar - allows staff at both branch locations to keep track of time off, upcoming events, meeting, etc...for all staff.
One Convenient Location for Everything else - In our portal, we have a Professional Development section, we offer daily jokes/weekly videos to help keep staff engaged, we host staff polls, share important announcements almost instantly, have a page of most commonly used links, staff directory, and so much more.

Our portal is a one stop shop for all things Harvester.

Easy to navigate, easy to build pages in, easy to update. Harvester's OnSemble portal makes our days so much easier.

Top notch support center staff, extremely knowledgeable, and quick to respond. They do not play around. if the tech you reach doesn't know how to fix it, they escalate the ticket quickly. typically, issues are resolved same day. they also offer an extraordinary digital library of product guides, how to videos, and deep dives into modules that provide near step by step instructions in terms even novices and understand and follow.

OnSemble allows each department to edit their areas with information that they want to distribute. Each department in the company can add as much inforamation to their area with documents, links, videos, etc.