HelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user.
$49
per month
Proofpoint Insider Threat Management
Score8.2 out of 10
N/A
An Insider Threat Management (ITM) solution, Proofpoint’s ObserveIT ITM (acquired by Proofpoint November 2019) protects against data loss and brand damage involving insiders acting maliciously, negligently, or unknowingly. ObserveIT correlates activity and data movement, enabling security teams to identify user risk, detect insider-led data breaches, and accelerate security incident response.
N/A
Pricing
HelpSpot
Proofpoint Insider Threat Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HelpSpot
Proofpoint Insider Threat Management
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Features
HelpSpot
Proofpoint Insider Threat Management
Incident and problem management
Comparison of Incident and problem management features of HelpSpot and Proofpoint Insider Threat Management
Feature
HelpSpot
9.0
1 Ratings
9% above category average
Proofpoint Insider Threat Management
-
Ratings
Organize and prioritize service tickets
9.01 Ratings
00 Ratings
Ticket creation and submission
9.01 Ratings
00 Ratings
Ticket response
9.01 Ratings
00 Ratings
Self Help Community
Comparison of Self Help Community features of HelpSpot and Proofpoint Insider Threat Management
Feature
HelpSpot
9.0
1 Ratings
12% above category average
Proofpoint Insider Threat Management
-
Ratings
Internal knowledge base
9.01 Ratings
00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of HelpSpot and Proofpoint Insider Threat Management
HelpSpot is well suited for streamlining support ticketing within the organization. By providing a single point of contact to email for support, we were able to increase response time and case resolution by approximately 30% through the increased efficiency of ticket routing via workflows and the ability for IT support staff to grab tickets from the queue instead of having them pile up in a mailbox that contains other emails as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Proofpoint Insider Threat Management (ObserveIT) is well suite for organization that are ready to implement risk based solution and do not compare it feature by feature with Classic DLP products. It's aim to analyze and prevent misuse(both accidental or intentional) and educate users.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
HelpSpot was great for organization. Having different queues allowed each of my team members to organize their conversations with the customer and quickly retrieve the history of the ticket.
HelpSpot is a fairly simple tool that has a friendly user interface. With it's more modern look, it made it easier for me personally to navigate and train team members on how to use it successfully.
HelpSpot allowed our team to view the responses section, which allowed our team to cut down on the time we spent responding to a ticket.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It depends on the our needs actually. Audit has big space on our environment, so we need to put anything infront of them clearly. ObserveIT makes it perfectly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
HelpSpot appears to be more of an old-school product but much of the recent technology is running under the surface. It has much of the compexity and customization available with Jira in tandem with the easy communications interface, not unlike Zendesk ,and some of the potential archival intelligence (in the works) of Fogbugz
Proofpoint Insider Threat Management (ObserveIT) is so called next generation of DLP systems ensuring that you can use it after deployment, no need to create comprehensive regex and patterns of data
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
