TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heroku Platform

    Score7.6 out of 10
    N/AThe Heroku Platform, now from Salesforce, is a platform-as-a-service based on a managed container system, with integrated data services and ecosystem for deploying modern apps. It takes an app-centric approach for software delivery, integrated with developer tools and workflows. It’s three main tool are: Heroku Developer Experience (DX), Heroku Operational Experience (OpEx), and Heroku Runtime. Heroku Developer Experience (DX) Developers deploy directly from tools like…

    $85

    per month

    LaunchDarkly

    Score8.7 out of 10
    N/ALaunchDarkly provides a feature management platform that enables DevOps and Product teams to use feature flags at scale. This allows for greater collaboration among team members, and increased usability testing before full-scale feature deployment.

    $12

    per month

    Pricing
    Heroku PlatformLaunchDarkly
    Editions & Modules
    Production
    $25.00
    per month
    Advanced
    $250.00
    per month
    Foundation
    $12
    per month per Service Connection per month, or $10 per 1k client-side MAU per mo
    Enterprise
    Custom
    Guardian
    Custom
    Offerings
    Pricing Offerings
    Heroku PlatformLaunchDarkly
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available on the Foundation plan for annual pricing.
    More Pricing Information
    Community Pulse
    Heroku PlatformLaunchDarkly
    Considered Both Products
    Salesforce
    No answer on this topic
    LaunchDarkly
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    8 Answers
    93%
    Would buy again
    26 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    91%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    8 Answers
    100%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    8 Answers
    95%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    8 Answers
    88%
    Implementation went as expected
    21 Answers
    Features
    Heroku PlatformLaunchDarkly
    Platform-as-a-Service
    Comparison of Platform-as-a-Service features of Heroku Platform and LaunchDarkly
    Feature
    Heroku Platform
    7.2
    44 Ratings
    7% below category average
    LaunchDarkly
    -
    Ratings
    Ease of building user interfaces6.027 Ratings00 Ratings
    Scalability7.044 Ratings00 Ratings
    Platform management overhead7.043 Ratings00 Ratings
    Workflow engine capability6.030 Ratings00 Ratings
    Platform access control7.043 Ratings00 Ratings
    Services-enabled integration6.042 Ratings00 Ratings
    Development environment creation9.039 Ratings00 Ratings
    Development environment replication9.038 Ratings00 Ratings
    Issue monitoring and notification8.042 Ratings00 Ratings
    Issue recovery7.039 Ratings00 Ratings
    Upgrades and platform fixes7.044 Ratings00 Ratings
    Best Alternatives
    Heroku PlatformLaunchDarkly
    Small Businesses
    IBM Cloud Foundry
    Score8.5 out of 10
    No answers on this topic
    Medium-sized Companies
    IBM Cloud Private
    Score9.6 out of 10
    No answers on this topic
    Enterprises
    AWS Elastic Beanstalk
    Score8.6 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Heroku PlatformLaunchDarkly
    Likelihood to Recommend
    7.0
    (47 ratings)
    8.0
    (29 ratings)
    Likelihood to Renew
    9.5
    (6 ratings)
    7.0
    (1 ratings)
    Usability
    9.2
    (17 ratings)
    9.0
    (27 ratings)
    Availability
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    9.0
    (1 ratings)
    8.1
    (26 ratings)
    Support Rating
    8.7
    (19 ratings)
    10.0
    (1 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    9.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Heroku PlatformLaunchDarkly
    Likelihood to Recommend
    Salesforce
    Heroku is very well suited for startups looking to get a server stack up and running quickly. There is little to no overhead when managing your instances. However, you'll need a background in basic DevOps or system management to make sure everything is set up correctly. In addition, it's easy to accidentally go crazy on pricing. Make sure you're only creating the server instances you need to run the base application and set up an auto-scaler plugin to handle peaks.
    Incentivized
    Read full review
    LaunchDarkly
    If a new feature should be added but unsure of how it will actually work or how users will accept the new enhancement or change, this tool allows you test and measure initial results. This saves so much time and energy knowing the results before it is deployed and might have low user adoption or acceptance.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Heroku has a very simple deployment model, making it easy to get your application up-and-running with minimal effort. We can focus on our efforts the unique aspects of our application.
    • The robust add-on marketplace makes it easy to try out new approaches with minimal effort and investment -- and when we settle on a solution, we can easily scale it.
    • Heroku's support is quite good -- their staff is quite technical and willing to get into the weeds to diagnose even complicated problems.
    Incentivized
    Read full review
    LaunchDarkly
    • A/B or Multi Variant Testing as a methodology to gather insight from customer usage. Experimentation as a feature within LaunchDarkly offers information around the success of one variant over another and whether the experiment has reached statistical significance.
    • Being able to decouple deployment of code from the release of a feature is hugely valuable.
    • Development teams are empowered to manage features within their production applications for reliability or testing purposes.
    Incentivized
    Read full review
    Cons
    Salesforce
    • Large price jumps between certain resource tiers (2x Dyno for $50 per month versus Performance Dyno for $250). Free Postgres next jumps to $50 per month.
    • Marketing/Branding to non-technical stakeholders. As the years pass, I've had to fight more to convince stakeholders on the value of Heroku over AWS.
    • Improve Buildpack documentation. This is one area where Heroku's documentation is fairly confusing.
    Incentivized
    Read full review
    LaunchDarkly
    • Limited number of users on cheaper plans that is limiting our ability to audit log who is making changes.
    • Some of our engineers are confused between flags and segments and have set up items incorrectly.
    • Better documented support for React with Typescript.
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    Heroku is easy to use, services a ton of functions for you out of the box, and provides a means to get a software product off the ground and managed quickly and easily. The tools provide allows a small to medium size org to move very quickly. The CLI tools provided make managing an entire technical infrastructure simple.
    Incentivized
    Read full review
    LaunchDarkly
    It fits out business case
    Incentivized
    Read full review
    Usability
    Salesforce
    Easy to use web based console and easy to use command line tools; deployment is done directly from a GIT repository. What more could you ask for? The one thing that keeps me from giving it a 10 is that custom build packs are almost incomprehensible. We used one for a while because we needed cairo graphics processing. Fortunately, I was able to figure out a different way to do what we needed so that we could get off the custom build pack.
    Read full review
    LaunchDarkly
    It's very easy to create new feature flags and set them properly. It is more difficult to get LaunchDarkly integrated within a distributed system so that flags can be used. Especially on stateless servers where gating features by user is not easy. Overall though, it is very easy to get started and I like how simple it is to use.
    Incentivized
    Read full review
    Reliability and Availability
    Salesforce
    Heroku availability correlates pretty strongly to AWS US EAST availability. We had a couple of times where there was a Heroku-specific issue but not for the last 7-8 months.
    Read full review
    LaunchDarkly
    No issue with availability at all
    Incentivized
    Read full review
    Performance
    Salesforce
    The only issue that I ever have is that about 1 out of 20 deployments (git push) will hang and need to be cancelled and done again.
    Read full review
    LaunchDarkly
    From what I have seen, LaunchDarkly integrates well with your code and also services you might have in your tech ecosystem. We use Jenkins for automation and we were able to use it to build pipelines to automate the control of LaunchDarkly toggles in our code.
    Incentivized
    Read full review
    Support Rating
    Salesforce
    I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.
    Incentivized
    Read full review
    LaunchDarkly
    The overall support is very responsive
    Incentivized
    Read full review
    Implementation Rating
    Salesforce
    Be ready to pay a bit more than expected in the beginning if you're migrating from a big server. The application is probably not ready for the change and you have to keep improving it with time.
    It's also important to consider that you can't save anything to the disc as it will be lost when your application restarts, so you have to think about using something like S3.
    Incentivized
    Read full review
    LaunchDarkly
    Yes I do.
    Incentivized
    Read full review
    Alternatives Considered
    Salesforce
    Heroku is the more expensive option for hosting compared to some of the cloud platforms we investigated, but it's worth it for us because of the plug-and-play nature of Heroku deployment. We can be up and running in a few minutes and know with precision how much it will cost us each month to run the application, unlike Amazon Web Services where you have to go to great pains to configure it correctly or else you might end up with a shocking monthly bill. Overall, spending the time to configure Amazon Web Services or one of its competitors is likely the more affordable and powerful choice, because you have control over so many specifics of the configuration. But it also requires the burden of continuing to maintain and update your AWS instance, whereas with Heroku they take care of security fixes and platform upgrades. It's a great service and we are happy to pay the extra cost for the value-adds Heroku provides.
    Incentivized
    Read full review
    LaunchDarkly
    Have used a custom feature flag application created inhouse. All the basic functionality was same as the ones that LaunchDarkly provides. But as time progressed, it required more and more tracking capabilities like which user has turned on/off a feature flag, what are the statuses of different feature flags that are being used across the application etc., So, all and all maintenance of such tracking has become cumbersome.
    Incentivized
    Read full review
    Scalability
    Salesforce
    No answers on this topic
    LaunchDarkly
    The platform didn't go down since we implemented it
    Incentivized
    Read full review
    Return on Investment
    Salesforce
    • It has been critical in seamlessly operating our platform with runs all of our programs.
    • It has been impressive with its ability to scale quickly which results in the growth of our work.
    • It allows for tracking of different features which allows for quick problem solving which saves us time.
    Read full review
    LaunchDarkly
    • Improved developer experience with some teams moving to Trunk-based Development.
    • Increased deployment frequency due to smaller code releases.
    • Validation of the technical and business value of work is achieved more quickly through smaller pieces of work and through experimenting with a small group of users before a feature gets to 100% of customers.
    Incentivized
    Read full review
    ScreenShots

    LaunchDarkly Screenshots

    Screenshot of regression detection and automated incident response at the feature level. This connects critical metrics to the release process so that every change is monitored - even the smallest releases, where issues would previously have been obscured by noise in the wider system metrics.Screenshot of how LaunchDarkly helps developers compare agent iterations, track key metrics like acceptance, accuracy, latency, and token usage, and safely push the best-performing variation live.Screenshot of the interface used to test prompts side by side, switch between providers like OpenAI, Gemini, and Anthropic, and add custom models or manage API keys.Screenshot of adaptive triggers, which let developers automatically respond to AI performance changes by setting thresholds for metrics like hallucination rate and taking actions such as switching to a stronger model or changing providers.