146 Ratings
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Score 8.3 out of 100
2 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

Heroku Platform

Heroku is very well suited for startups looking to get a server stack up and running quickly. There is little to no overhead when managing your instances. However, you'll need a background in basic DevOps or system management to make sure everything is set up correctly. In addition, it's easy to accidentally go crazy on pricing. Make sure you're only creating the server instances you need to run the base application and set up an auto-scaler plugin to handle peaks.
Anonymous | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Platform-as-a-Service

Heroku Platform
8.6
Navisite Managed Infrastructure Services (NaviCloud)
Ease of building user interfaces
Heroku Platform
9.1
Navisite Managed Infrastructure Services (NaviCloud)
Scalability
Heroku Platform
8.3
Navisite Managed Infrastructure Services (NaviCloud)
Platform management overhead
Heroku Platform
9.0
Navisite Managed Infrastructure Services (NaviCloud)
Workflow engine capability
Heroku Platform
8.2
Navisite Managed Infrastructure Services (NaviCloud)
Platform access control
Heroku Platform
7.7
Navisite Managed Infrastructure Services (NaviCloud)
Services-enabled integration
Heroku Platform
8.7
Navisite Managed Infrastructure Services (NaviCloud)
Development environment creation
Heroku Platform
9.4
Navisite Managed Infrastructure Services (NaviCloud)
Development environment replication
Heroku Platform
8.8
Navisite Managed Infrastructure Services (NaviCloud)
Issue monitoring and notification
Heroku Platform
8.2
Navisite Managed Infrastructure Services (NaviCloud)
Issue recovery
Heroku Platform
8.6
Navisite Managed Infrastructure Services (NaviCloud)
Upgrades and platform fixes
Heroku Platform
8.9
Navisite Managed Infrastructure Services (NaviCloud)

Pros

Heroku Platform

  • Heroku has a very simple deployment model, making it easy to get your application up-and-running with minimal effort. We can focus on our efforts the unique aspects of our application.
  • The robust add-on marketplace makes it easy to try out new approaches with minimal effort and investment -- and when we settle on a solution, we can easily scale it.
  • Heroku's support is quite good -- their staff is quite technical and willing to get into the weeds to diagnose even complicated problems.
Anonymous | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

  • Remote hand services often pretty responsive and good follow through
  • Shipping and handling was never an issue at Navisite facility for our hardware orders
  • Managed services were also very competent to address issues within short amount of time
Anonymous | TrustRadius Reviewer

Cons

Heroku Platform

  • Large price jumps between certain resource tiers (2x Dyno for $50 per month versus Performance Dyno for $250). Free Postgres next jumps to $50 per month.
  • Marketing/Branding to non-technical stakeholders. As the years pass, I've had to fight more to convince stakeholders on the value of Heroku over AWS.
  • Improve Buildpack documentation. This is one area where Heroku's documentation is fairly confusing.
Ben Gelsey | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

  • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
  • Avoiding too many management changes will help create good connection with individuals for sustained harmony
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Heroku Platform

Heroku Platform 9.5
Based on 6 answers
Heroku is easy to use, services a ton of functions for you out of the box, and provides a means to get a software product off the ground and managed quickly and easily. The tools provide allows a small to medium size org to move very quickly. The CLI tools provided make managing an entire technical infrastructure simple.
Mark Hutter | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

Navisite Managed Infrastructure Services (NaviCloud) 8.0
Based on 1 answer
Price and facility equipment, location of the hosting facility factor into the decision to renew
Anonymous | TrustRadius Reviewer

Usability

Heroku Platform

Heroku Platform 9.1
Based on 17 answers
Easy to use web based console and easy to use command line tools; deployment is done directly from a GIT repository. What more could you ask for?The one thing that keeps me from giving it a 10 is that custom build packs are almost incomprehensible. We used one for a while because we needed cairo graphics processing. Fortunately, I was able to figure out a different way to do what we needed so that we could get off the custom build pack.
David Hart | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No score
No answers yet
No answers on this topic

Reliability and Availability

Heroku Platform

Heroku Platform 8.0
Based on 2 answers
Heroku availability correlates pretty strongly to AWS US EAST availability. We had a couple of times where there was a Heroku-specific issue but not for the last 7-8 months.
David Hart | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No score
No answers yet
No answers on this topic

Performance

Heroku Platform

Heroku Platform 9.0
Based on 2 answers
The only issue that I ever have is that about 1 out of 20 deployments (git push) will hang and need to be cancelled and done again.
David Hart | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No score
No answers yet
No answers on this topic

Support Rating

Heroku Platform

Heroku Platform 8.7
Based on 38 answers
I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.
Anonymous | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No score
No answers yet
No answers on this topic

Implementation Rating

Heroku Platform

Heroku Platform 9.0
Based on 6 answers
Be ready to pay a bit more than expected in the beginning if you're migrating from a big server. The application is probably not ready for the change and you have to keep improving it with time.
It's also important to consider that you can't save anything to the disc as it will be lost when your application restarts, so you have to think about using something like S3.
Willian Molinari | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No score
No answers yet
No answers on this topic

Alternatives Considered

Heroku Platform

Heroku is the more expensive option for hosting compared to some of the cloud platforms we investigated, but it's worth it for us because of the plug-and-play nature of Heroku deployment. We can be up and running in a few minutes and know with precision how much it will cost us each month to run the application, unlike Amazon Web Services where you have to go to great pains to configure it correctly or else you might end up with a shocking monthly bill. Overall, spending the time to configure Amazon Web Services or one of its competitors is likely the more affordable and powerful choice, because you have control over so many specifics of the configuration. But it also requires the burden of continuing to maintain and update your AWS instance, whereas with Heroku they take care of security fixes and platform upgrades. It's a great service and we are happy to pay the extra cost for the value-adds Heroku provides.
Jonah Dempcy | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No answers on this topic

Return on Investment

Heroku Platform

  • Heroku allowed us to get up and running fast. Deployment was really easy and connecting to our codebase was, too. The deployment integration with GitHub is pretty slick.
  • The add-ons provisioning is so simple and the documentation is so thorough that, at least at first, it means you don't have to hire a dedicated devops person to manage this stuff.
  • Heroku has tools that allow the collaborators (those with access to the Heroku dashboard) to be able to quickly and easily do triage from just about anywhere, including your smartphone.
Shannon E. Wells-Mongiovi | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

  • Better customer service
  • Faster turnaround time for deployment of new cage/cabinets resulting into meeting customer needs
  • Improved reliability and uptime with timely remote hand request
Anonymous | TrustRadius Reviewer

Pricing Details

Heroku Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Heroku Platform Editions & Modules

Edition
Production$25.001
Advanced$250.001
  1. Per Month
Additional Pricing Details

Navisite Managed Infrastructure Services (NaviCloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Navisite Managed Infrastructure Services (NaviCloud) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Heroku Platform
8.5
Navisite Managed Infrastructure Services (NaviCloud)
6.0

Likelihood to Renew

Heroku Platform
9.5
Navisite Managed Infrastructure Services (NaviCloud)
8.0

Usability

Heroku Platform
9.1
Navisite Managed Infrastructure Services (NaviCloud)

Reliability and Availability

Heroku Platform
8.0
Navisite Managed Infrastructure Services (NaviCloud)

Performance

Heroku Platform
9.0
Navisite Managed Infrastructure Services (NaviCloud)

Support Rating

Heroku Platform
8.7
Navisite Managed Infrastructure Services (NaviCloud)

Online Training

Heroku Platform
6.0
Navisite Managed Infrastructure Services (NaviCloud)

Implementation Rating

Heroku Platform
9.0
Navisite Managed Infrastructure Services (NaviCloud)

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