Highrise CRM (discontinued) vs. SAP Manufacturing Execution

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp

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SAP Manufacturing Execution is suitable for desecrate manufacturing. For the complex routing of the product, this software ensures users do not by mistake start executing the wrong steps. This is the best tool to track and work on nonconformance and rework scenarios. This is most suitable when the landscape has SAP ERP in place.

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• Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
• Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
• Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
• Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.

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• Visual routing ensures the production line layout is as appropriate as shown on the application.
• Production house needs a lot of data to do an in-process inspection of the product. ERP might not need that. SAP ME provides that place to do every data collection.
• Nonconformance functionality ensures when needed the product goes to the appropriate station to get repaired. Also, data collection can raise NC and can move the product to a particular station to get an issue corrected.
• All the information is well integrated with SAP ERP and makes SAP ME more valuable for the organization.
• SAP MII also comes along with SAP ME helps to get the application well integrated with the shop floor equipment.

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• Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
• Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.

• ODS or the BI part of the ME needed more improvement.
• The archiving job needs to be more robust.
• Database indexes need to me more analyzed and setup as per the organization requirement.
• SAP MII UI integration plugin to be developed for increased usability of this application.

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Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.

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It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with

They are quick and SO nice. They are very friendly and are eager to help.

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Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.

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There was no product evaluated before using SAP ME. This replaced the custom homegrown MES system. The custom MES system had a lot of issues with the integration with SAP ERP. While evaluating the situation, SAP MII was the initial tool used to create the integration of the custom MES. We later found the fully functional tool SAP ME off the shelf had several functionalities out of the box.

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• Better customer service, I am able to look up client info in a more organized way
• I feel that our efficiency has really increased. Highrise is a lot faster than our old program
• Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement

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• Production house is more efficient now.
• Less paperwork improved means less unproductive work on the shop floor.
• Regulatory audits are more efficient.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info