Highrise: perfect compact CRM for small business

We use Highrise as our CRM to manage contact information and searchable tags for our teams, contractors, vendors, suppliers, active clients, inactive clients, strategic partners and potential clients. I reference notes and background. By tagging our clients using various criteria, we can sort through to find examples of different kinds of work we've done in the past and create custom portfolios and references for potential clients. We sort to create custom email marketing lists. When I email a client and send a copy to Highrise, I can later reference the thread. We've also been able to add customizable fields, which I can then sort by if I need to. We could use the "deals" and "cases" feature more, which I think would be useful for biz dev / sales people.