Highrise gets it done! BOOM!
September 17, 2014

Highrise gets it done! BOOM!

Denice Castillo | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Highrise

We are currently using Highrise to support our Customer Service/ Project Managers and Sales department. We are using it to track clients, products purchased and sales leads. We are using the tags to categorize which clients have which services and where they came from. It is nice to be able to see all aspects of a client. We are using the deals to log which products a client has or has had with us.

Pros

  • The tags are great to help keep clients grouped
  • Using tags we are able to pull list of services and which clients have them
  • Deals help us see which products/services a client has and what they used to have

Cons

  • We wish that Highrise was better integrated into basecamp
  • We wish that Highrise was compatible with Harvest
  • The search function could be improved
  • Better customer service
  • Lead tracking
  • ConnectWise
Highrise is MUCH easier to use. It is very user friendly. You are able to access it anywhere, which is one of the reasons we switched to it.
It is easy. Billing is easy, it is affordable and it works.
It is not accounting friendly at all. It would be nice if it were able to show some accounting features. Status features would be nice as well. It is difficult to see who is active or not. Color coding would be helpful for categorizing clients.

Using Highrise

20 - Customer Service, Project Managers, Sales and Managers of Departments
2 - It is a VERY easy is support, No major skills required.
  • Client contact information
  • Client services tags
  • Client service/products
  • Client grouping
  • Past and present product/sercvices
  • Deal tracking better
  • re-sale of older clients

Highrise Support

They are quick and SO nice. They are very friendly and are eager to help.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - It is not necessary or available. They are FAST. There are multiple ways to access the support, twitter, email, phone.
Every time we contact them for an request, support or clarification, they are quick to respond. The staff is always extremely friendly and knowledgable. They work with you till it is figured out and they seem to always have the answer.

Comments

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