TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HintEd

    N/A
    Enterprise companies (1,001+ employees)
    As a digital adoption platform, HintEd offers a training and support layer that sits above web or Windows applications, allowing businesses to engage their employees by providing real-time, on-screen guidance on how to use enterprise software. HintEd's platform is used by companies in all industries to automate user support, facilitate user onboarding, and provide employee training.N/A

    Userlane

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Userlane is a software adoption platform for organizations in healthcare, financial services, manufacturing, and pharma. Most organizations can see that people struggle with their software, but not where, or what it costs. Userlane closes that gap with a loop. It measures where people get stuck, acts inside the application at the moment it happens, and measures again to show what changed. Analytics tools find the problem but leave the fixing to…N/A
    Pricing
    HintEdUserlane
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    HintEdUserlane
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional Details—The pricing is heavily dependent on your requirements therefore we ask you to contact us directly.
    More Pricing Information
    Best Alternatives
    HintEdUserlane
    Small Businesses
    Pendo.io
    Score8.5 out of 10
    Pendo.io
    Score8.5 out of 10
    Medium-sized Companies
    Whatfix
    Score10 out of 10
    Whatfix
    Score10 out of 10
    Enterprises
    Whatfix
    Score10 out of 10
    Whatfix
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HintEdUserlane
    Likelihood to Recommend
    -
    (0 ratings)
    9.1
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    HintEdUserlane
    Likelihood to Recommend
    HintEd
    No answers on this topic
    Userlane
    Well suited:
    • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
    • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
    • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
    Not so well suited:
    • Desktop apps -- > Doesn't really work for desktop
    • Mobile apps --> Limited support, only works for web-based mobile apps
    • Small user base (less than 50 users) --> Not required when there are only a few users
    Read full review
    Pros
    HintEd
    No answers on this topic
    Userlane
    • Unbiased people and company.
    • Professional team.
    • Solution oriented team.
    Incentivized
    Read full review
    Cons
    HintEd
    No answers on this topic
    Userlane
    • Need to Improve User level analytics
    • Need to Improve UX/UI
    • Need to improve reporting
    • More option to export the analytics report ,Currently you can export in PDF.
    Incentivized
    Read full review
    Usability
    HintEd
    No answers on this topic
    Userlane
    • Easy to use content editor, no specific knowledge needed
    • Super fast to create interactive guides, went live within days
    • Clean and actionable analytics, not too bloated
    Read full review
    Alternatives Considered
    HintEd
    No answers on this topic
    Userlane
    I haven't used any other to much extent.
    Incentivized
    Read full review
    Return on Investment
    HintEd
    No answers on this topic
    Userlane
    • Higher conversion rate.
    • Less support needed.
    • Proactive communication solves the most user questions.
    Incentivized
    Read full review
    ScreenShots

    HintEd Screenshots

    Product screenshotProduct screenshotProduct screenshot

    Userlane Screenshots

    Screenshot of App DiscoveryScreenshot of HEART OverviewScreenshot of Portfolio OverviewScreenshot of Userlane Assistant