Most agile Digital Adoption Platform - received great user feedback
June 01, 2022

Most agile Digital Adoption Platform - received great user feedback

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Userlane

We work with Userlane across several applications to reduce the friction our employees experience with complex workflows. We had launched a new application and realized that despite the effort we had put into training our users, most people were still using the previous "old" application which made it impossible for us to sunset it at the date we had planned. Userlane helped us improve the experience on the new application and we were able to get people to accept and actively use the new application within a few weeks. This helped us cut the cost of running two systems in parallel. Additionally, we also received positive feedback on the Userlane assistance from our users.
  • Stellar user experience - best one we saw in our vendor comparison.
  • Fast to setup and easy to maintain.
  • Great support and advice, very pleasant interactions.
  • Easy to scale across multiple applications.
  • Currently only for web-based applications.
  • Some vendors have a lower price point.
  • Interactive Guides & tooltips
  • Assistant widget with integration to knowledgebase and support
  • Usage analytics
  • High ROI as we could finally sunset an old app and migrate all users to the new one.
  • Support tickets have significantly gone down and we could reduce call-center cost.
  • Positive user feedback has been great to motivate the team.
Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful

Good price and has many features but not a very robust platform. Encountered several bugs and our infosec team had privacy/security concerns

Really strong analytics suite. Guidance and tooltips were not as easy to use. Probably good for software companies to see how their own apps perform, but not recommended when working with 3rd party software, therefore no fit for our use case to make life easier for our employees

Do you think Userlane delivers good value for the price?


Are you happy with Userlane's feature set?


Did Userlane live up to sales and marketing promises?


Did implementation of Userlane go as expected?


Would you buy Userlane again?


Celonis, Nexthink, LeanIX Enterprise Architecture Suite (EAS)
Well suited:
  • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
  • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
  • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
Not so well suited:
  • Desktop apps -- > Doesn't really work for desktop
  • Mobile apps --> Limited support, only works for web-based mobile apps
  • Small user base (less than 50 users) --> Not required when there are only a few users

Evaluating Userlane and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
As we needed to increase the adoption and acceptance of our users on our app, it has been essential to us, that we have something that our users actually like. Therefore we needed something that not just offers 100s of features, but a platform that is easy to use and has a great user experience - we already have enough complex software, buying a complex digital adoption platform seemed not a good idea for us to solve our challenge. In the end, we tested several vendors and looked at how our users worked with them - their feedback helped us make the decision.
Our process went smooth and while procurement took a little longer than I had wanted, there is not much we would change.

Using Userlane

  • Easy to use content editor, no specific knowledge needed
  • Super fast to create interactive guides, went live within days
  • Clean and actionable analytics, not too bloated
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Feel confident using
  • Content editor --> very easy and fast
  • Knowledge-base integation --> easy to set up
  • Language management could be a little easier