Most agile Digital Adoption Platform - received great user feedback
June 01, 2022
Most agile Digital Adoption Platform - received great user feedback
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Userlane
We work with Userlane across several applications to reduce the friction our employees experience with complex workflows. We had launched a new application and realized that despite the effort we had put into training our users, most people were still using the previous "old" application which made it impossible for us to sunset it at the date we had planned. Userlane helped us improve the experience on the new application and we were able to get people to accept and actively use the new application within a few weeks. This helped us cut the cost of running two systems in parallel. Additionally, we also received positive feedback on the Userlane assistance from our users.
- Stellar user experience - best one we saw in our vendor comparison.
- Fast to setup and easy to maintain.
- Great support and advice, very pleasant interactions.
- Easy to scale across multiple applications.
- Currently only for web-based applications.
- Some vendors have a lower price point.
- Interactive Guides & tooltips
- Assistant widget with integration to knowledgebase and support
- Usage analytics
- High ROI as we could finally sunset an old app and migrate all users to the new one.
- Support tickets have significantly gone down and we could reduce call-center cost.
- Positive user feedback has been great to motivate the team.
WalkMe
Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful
Whatfix
Good price and has many features but not a very robust platform. Encountered several bugs and our infosec team had privacy/security concerns
Pendo
Really strong analytics suite. Guidance and tooltips were not as easy to use. Probably good for software companies to see how their own apps perform, but not recommended when working with 3rd party software, therefore no fit for our use case to make life easier for our employees
Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful
Whatfix
Good price and has many features but not a very robust platform. Encountered several bugs and our infosec team had privacy/security concerns
Pendo
Really strong analytics suite. Guidance and tooltips were not as easy to use. Probably good for software companies to see how their own apps perform, but not recommended when working with 3rd party software, therefore no fit for our use case to make life easier for our employees
Do you think Userlane delivers good value for the price?
Yes
Are you happy with Userlane's feature set?
Yes
Did Userlane live up to sales and marketing promises?
Yes
Did implementation of Userlane go as expected?
Yes
Would you buy Userlane again?
Yes
Evaluating Userlane and Competitors
- Product Features
- Product Usability
- Product Reputation
As we needed to increase the adoption and acceptance of our users on our app, it has been essential to us, that we have something that our users actually like. Therefore we needed something that not just offers 100s of features, but a platform that is easy to use and has a great user experience - we already have enough complex software, buying a complex digital adoption platform seemed not a good idea for us to solve our challenge. In the end, we tested several vendors and looked at how our users worked with them - their feedback helped us make the decision.
Our process went smooth and while procurement took a little longer than I had wanted, there is not much we would change.
Using Userlane
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | None |
- Content editor --> very easy and fast
- Knowledge-base integation --> easy to set up
- Language management could be a little easier