User onboarding at its best
August 27, 2019

User onboarding at its best

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Userlane

We use Userlane to onboard our new users, communicate our newest features with them and give them tutorials within our software. We have different types of users, so we make different user experiences for different users with Userlane. Also, we can analyze the use of our software from new users and how the different tutorials are being used and where they can be improved.

Pros

  • Easy to implement, started within a day on our live stage.
  • Superior user onboarding.
  • Excellent customer support.

Cons

  • Downloadable analytics.
  • Promotion feature.
  • Selling features.
  • Higher conversion rate.
  • Less support needed.
  • Proactive communication solves the most user questions.
Userlane is excellent to show new users in your software, show them the main functionality and after that give them a deep dive of every single feature. After that, you can deliver them new tutorials with every new functionality of your software and explain to them the use of your software in a very intuitive way. It's not well suited to advertise within your software with coupons or offers.

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