Hiver vs. Priority Matrix

One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.

Incentivized

If you're overwhelmed with too many things to do, and need help deciding which tasks to focus on, Priority Matrix is for you. Priority Matrix uses the classic Eisenhower matrix methodology which has been shown to be really effective for this purpose. Now you can use an app for that, instead of a piece of paper or Excel.

• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

Incentivized

• Focus on high-impact work
• Reach inbox zero
• Reduce internal email messages

• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

Incentivized

• It works better if you're familiar with the Eisenhower matrix

Easy to use

Support is there, can be slow at times.

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

Incentivized

The focus of Priority Matrix is on prioritization. Other apps exist that do a fine job with task and project management, but none of them equal Priority Matrix in terms of focusing your attention on the right task. The 80/20 principle that people often talk about (80% of the results come from 20% of the inputs) is clearly visible when you use PM.

• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

Incentivized

• Less context switching due to having all the Microsoft integrations
• Having everyone work on the right task without need for frequent sync meetings
• Reaching inbox zero with peace of mind