What users are saying about
11 Ratings
3 Ratings
11 Ratings
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Score 6.6 out of 100
3 Ratings
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Score 8 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    RedHorse CRM

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    RedHorse CRM

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Hiver

    Feature Set Not Supported
    N/A
    9.1

    RedHorse CRM

    91%
    RedHorse CRM ranks higher in 8/8 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Workflow management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Territory management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Opportunity management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Contract management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Quote & order management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Interaction tracking

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Customer Service & Support

    Hiver

    Feature Set Not Supported
    N/A
    8.2

    RedHorse CRM

    82%
    RedHorse CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Call center management

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Marketing Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.6

    RedHorse CRM

    86%
    RedHorse CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Email marketing

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    CRM Project Management

    Hiver

    Feature Set Not Supported
    N/A
    9.1

    RedHorse CRM

    91%
    RedHorse CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Billing and invoicing management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Reporting

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    CRM Reporting & Analytics

    Hiver

    Feature Set Not Supported
    N/A
    7.3

    RedHorse CRM

    73%
    RedHorse CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Pipeline visualization

    N/A
    0 Ratings
    4.5
    45%
    1 Rating

    Customizable reports

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Customization

    Hiver

    Feature Set Not Supported
    N/A
    8.6

    RedHorse CRM

    86%
    RedHorse CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Custom objects

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Scripting environment

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Social CRM

    Hiver

    Feature Set Not Supported
    N/A
    6.4

    RedHorse CRM

    64%
    RedHorse CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    Social engagement

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    Integrations with 3rd-party Software

    Hiver

    Feature Set Not Supported
    N/A
    6.8

    RedHorse CRM

    68%
    RedHorse CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Compensation management

    N/A
    0 Ratings
    4.5
    45%
    1 Rating

    Platform

    Hiver

    Feature Set Not Supported
    N/A
    7.3

    RedHorse CRM

    73%
    RedHorse CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Security

    Hiver

    Feature Set Not Supported
    N/A
    9.1

    RedHorse CRM

    91%
    RedHorse CRM ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • RedHorse CRM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    9.1

    RedHorse CRM

    91%
    1 Rating

    Usability

    3.0

    Hiver

    30%
    1 Rating

    RedHorse CRM

    N/A
    0 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating

    RedHorse CRM

    N/A
    0 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    RedHorse Systems

    RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    RedHorse Systems

    • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
    • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
    • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
    • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    RedHorse Systems

    • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    RedHorse CRM

    Starting Price

    $9 Per Seat per Month

    Editions & Modules

    RedHorse CRM editions and modules pricing
    EditionModules
    RedHorse CRM Complete Edition$441
    RedHorse CRM Essential Edition$292
    RedHorse CRM Core Edition$93
    RedHorse Mobile$104

    Footnotes

    1. Per Seat per Month
    2. Per Seat per Month
    3. Per Seat per Month
    4. Per Seat per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $895

    Additional Details

    Each edition is available as a perpetual license.

    Usability

    Hiver

    Easy to use
    Read full review

    RedHorse Systems

    No answers on this topic

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    RedHorse Systems

    No answers on this topic

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    RedHorse Systems

    As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize. RedHorse provides the best of both along with the ease of use and non-complex customization.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    RedHorse Systems

    • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
    • Information is always available and the system is quick so our team and our clients appreciate the application.
    • Quoting a client is a breeze and the system is flexible.
    Read full review

    Screenshots

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