What users are saying about
6 Ratings
2 Ratings
6 Ratings
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Score 9.7 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
RedHorse CRM
Organize and prioritize service tickets
Hiver
8.8
RedHorse CRM
Ticket creation and submission
Hiver
9.1
RedHorse CRM
Ticket response
Hiver
9.1
RedHorse CRM

Multi-Channel Help

Hiver
9.1
RedHorse CRM
Email support
Hiver
9.1
RedHorse CRM

Sales Force Automation

Hiver
RedHorse CRM
9.1
Customer data management / contact management
Hiver
RedHorse CRM
9.1
Workflow management
Hiver
RedHorse CRM
9.1
Territory management
Hiver
RedHorse CRM
9.1
Opportunity management
Hiver
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Hiver
RedHorse CRM
9.1
Contract management
Hiver
RedHorse CRM
9.1
Quote & order management
Hiver
RedHorse CRM
9.1
Interaction tracking
Hiver
RedHorse CRM
9.1

Customer Service & Support

Hiver
RedHorse CRM
8.2
Case management
Hiver
RedHorse CRM
9.1
Call center management
Hiver
RedHorse CRM
6.4
Help desk management
Hiver
RedHorse CRM
9.1

Marketing Automation

Hiver
RedHorse CRM
8.6
Lead management
Hiver
RedHorse CRM
8.2
Email marketing
Hiver
RedHorse CRM
9.1

CRM Project Management

Hiver
RedHorse CRM
9.1
Task management
Hiver
RedHorse CRM
9.1
Billing and invoicing management
Hiver
RedHorse CRM
9.1
Reporting
Hiver
RedHorse CRM
9.1

CRM Reporting & Analytics

Hiver
RedHorse CRM
7.3
Forecasting
Hiver
RedHorse CRM
8.2
Pipeline visualization
Hiver
RedHorse CRM
4.5
Customizable reports
Hiver
RedHorse CRM
9.1

Customization

Hiver
RedHorse CRM
8.6
Custom fields
Hiver
RedHorse CRM
9.1
Custom objects
Hiver
RedHorse CRM
9.1
Scripting environment
Hiver
RedHorse CRM
9.1
API for custom integration
Hiver
RedHorse CRM
7.3

Social CRM

Hiver
RedHorse CRM
6.4
Social data
Hiver
RedHorse CRM
6.4
Social engagement
Hiver
RedHorse CRM
6.4

Integrations with 3rd-party Software

Hiver
RedHorse CRM
6.8
Marketing automation
Hiver
RedHorse CRM
9.1
Compensation management
Hiver
RedHorse CRM
4.5

Platform

Hiver
RedHorse CRM
7.3
Mobile access
Hiver
RedHorse CRM
7.3

Security

Hiver
RedHorse CRM
9.1
Role-based user permissions
Hiver
RedHorse CRM
9.1

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Rating Summary

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