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RedHorse CRM Reviews

2 Ratings
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Score 7.2 out of 100

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Reviews (1-1 of 1)

Randy Tucker | TrustRadius Reviewer
May 22, 2015

RedHorse CRM - the last CRM you will need to evaluate. All features INCLUDED.

Randy Tucker
Score 10 out of 10
Vetted Review
Reseller
Review Source
As a reseller we use the product daily and have many clients using it. After 25 years in the CRM business, we find that RedHorse is our product of choice and advise clients to evaluate it as well. RedHorse has all the features one might wish for their SMB or enterprise level organization.
  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Read Randy Tucker's full review

RedHorse CRM Scorecard Summary

Likelihood to Recommend (2)
7.2

Feature Scorecard Summary

Customer data management / contact management (1)
9.1
Workflow management (1)
9.1
Territory management (1)
9.1
Opportunity management (1)
9.1
Integration with email client (e.g., Outlook or Gmail) (1)
9.1
Contract management (1)
9.1
Quote & order management (1)
9.1
Interaction tracking (1)
9.1
Case management (1)
9.1
Call center management (1)
6.4
Help desk management (1)
9.1
Lead management (1)
8.2
Email marketing (1)
9.1
Task management (1)
9.1
Billing and invoicing management (1)
9.1
Reporting (1)
9.1
Forecasting (1)
8.2
Pipeline visualization (1)
4.5
Customizable reports (1)
9.1
Custom fields (1)
9.1
Custom objects (1)
9.1
Scripting environment (1)
9.1
API for custom integration (1)
7.3
Role-based user permissions (1)
9.1
Social data (1)
6.4
Social engagement (1)
6.4
Marketing automation (1)
9.1
Compensation management (1)
4.5
Mobile access (1)
7.3

About RedHorse CRM

RedHorse CRM is an all-in-one CRM for small businesses with end-to-end business management. This solution includes Quoting, Customer Service, Project Management, QuickBooks integration, Campaign Management, Constant Contact integration, Credit Card Processing. It is a completely configurable on-premise windows application that includes a mobile version for phone or web.
Categories:  Customer Relationship Management (CRM)

RedHorse CRM Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Does not have featureChannel / partner relationship management
Customer Service & Support Features
Has featureCase management
Has featureCall center management
Has featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Has featureBilling and invoicing management
Does not have featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Does not have featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Does not have featureCompensation management
Platform Features
Has featureMobile access

RedHorse CRM Screenshots

RedHorse CRM Integrations

Constant Contact, Stripe, QuickBooks, Microsoft Office, GMail

RedHorse CRM Competitors

Salesforce.com, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Results CRM, FrontRange GoldMine

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
RedHorse CRM Complete Edition$44Per Seat per Month
RedHorse CRM Essential Edition$29Per Seat per Month
RedHorse CRM Core Edition$9Per Seat per Month
RedHorse Mobile$10Per Seat per Month

Each edition is available as a perpetual license.

RedHorse CRM Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
70%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
0%

RedHorse CRM Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Resellers

RedHorse CRM Technical Details

Deployment Types:On-premise
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Countries:United States, South America, EU
Supported Languages: English, Spanish