Hiver vs. SaneBox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 7.7 out of 10
N/A
Hiver is a customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Hiver boasts users among over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa and Epic Games, who use Hiver to deliver exceptional support…
$24
per month per user
SaneBox
Score 10.0 out of 10
N/A
SaneBox helps clean up your inbox and management messages.
$7
per month
Pricing
HiverSaneBox
Editions & Modules
Lite
$24
per month per user
Growth
$34
per month per user
Pro
$59
per month per user
Elite
Contact Sales
SNACK
$7
month
LUNCH
$12
month
DINNER
$36
month
Offerings
Pricing Offerings
HiverSaneBox
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Features
HiverSaneBox
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
8.9
4 Ratings
11% above category average
SaneBox
-
Ratings
Organize and prioritize service tickets8.94 Ratings00 Ratings
Ticket creation and submission8.94 Ratings00 Ratings
Ticket response8.94 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Hiver
8.0
1 Ratings
3% above category average
SaneBox
-
Ratings
External knowledge base8.01 Ratings00 Ratings
Internal knowledge base8.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
8.5
4 Ratings
9% above category average
SaneBox
-
Ratings
Customer portal8.01 Ratings00 Ratings
Email support8.94 Ratings00 Ratings
Best Alternatives
HiverSaneBox
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Zoho Mail
Zoho Mail
Score 9.2 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Front
Front
Score 8.8 out of 10
Enterprises
Front
Front
Score 8.8 out of 10
Front
Front
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HiverSaneBox
Likelihood to Recommend
7.9
(4 ratings)
10.0
(2 ratings)
Usability
8.9
(2 ratings)
-
(0 ratings)
Support Rating
4.0
(1 ratings)
-
(0 ratings)
User Testimonials
HiverSaneBox
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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SaneBox
SaneBox is great for anybody who a) gets a lot of emails, and b) needs to respond quickly to email. For example, as a consultant, it's important that I quickly read and respond to my clients' email messages. SaneBox would be less useful for people with low volumes of email, or where there is little or no email from external senders.
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Pros
Hiver
  • automation through rules
  • tagging emails, anaylics behind them
  • support, chat always responds right away
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SaneBox
  • Email workflow management
  • Email filtering
  • Organization
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Cons
Hiver
  • It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.
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SaneBox
  • Would love to see more robust/easier to configure subject line filtering.
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Usability
Hiver
Easy to use
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SaneBox
No answers on this topic
Support Rating
Hiver
Support is there, can be slow at times.
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SaneBox
No answers on this topic
Alternatives Considered
Hiver
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
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SaneBox
I use the Snooze and Spam features in Office 365 for another mailbox. I feel SaneBox's system of folders is easier to manage, plus it is available from anywhere I check my email. Office 365 snooze is not available through my Android email program and in [my opinion] it's aggravating not being able to organize email from my phone.
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Return on Investment
Hiver
  • The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
  • the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
  • the ability to automate who gets assigned what emails from specific vendors per entity
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SaneBox
  • I respond more quickly to the right email messages, improving client satisfaction.
  • I spend less time processing my email, which makes me more productive.
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ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of a view of a shared mailboxScreenshot of the collision alerts feature