What users are saying about
11 Ratings
6 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    Sellsy

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    Sellsy

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sellsy is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    7.0

    Sellsy

    70%
    4 Ratings

    Likelihood to Renew

    Hiver

    N/A
    0 Ratings
    9.0

    Sellsy

    90%
    1 Rating

    Usability

    3.0

    Hiver

    30%
    1 Rating
    7.2

    Sellsy

    72%
    3 Ratings

    Availability

    Hiver

    N/A
    0 Ratings
    9.0

    Sellsy

    90%
    2 Ratings

    Performance

    Hiver

    N/A
    0 Ratings
    6.0

    Sellsy

    60%
    2 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    6.0

    Sellsy

    60%
    2 Ratings

    Implementation Rating

    Hiver

    N/A
    0 Ratings
    7.0

    Sellsy

    70%
    2 Ratings

    Product Scalability

    Hiver

    N/A
    0 Ratings
    10.0

    Sellsy

    100%
    1 Rating

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Sellsy

    We like sellsy. Its not perfect and as other users have pointed out, there is and always will be, room for improvement.

    If you require deep integration with Google apps and Microsoft Office 365, then Sellsy may not be for you. Sellsy just about manages to work with google in so far that it can sync contacts, calendar, sales docs and incoming email with google. There is currently no way to make sent email appear in the sent items section of sellsy unless you compose the email within the sellsy app. The O365 integration is not nearly as powerful as sellsy does not sync sellsy contacts or calendar with microsoft (in its current form).

    I believe that one of the primary functions of any business management app should be the capability to centrally manage all of a company's business clients, contacts etc. and sync this data to all employee accounts with the 2 biggest players for business email (Microsoft and Google) as a minimum. This data should never be an island stored only on 1 application. The Discovery that sellsy does not currently sync contacts and calendars with O365 was a disappointment. If Sellsy started supporting exchange sync for Microsoft Office 365 we would immediately dump google and switch over. In fact Sellsy is the only reason we continue to use Gapps as we need our contacts and calendars synced to our mobile devices.

    We have built up a list of small little things that do not work as expected since we started using sellsy and continually pass them on to the development team. Many are small trivial things from an engineering perspective but are still annoying nonetheless, especially to users who wish to get the job done. Employees are easily frustrated if they have to fight with software to do certain tasks. Annoyances in the user experience (no matter how small) can lead to lost productivity which in turn costs money in the business world. However based on our experience with Sellsy support we believe that they do listen carefully to their customers concerns and are on the path to deliver a quality experience to their customers through the process of frequent updates to the software. You can easily establish how good a SAAS provider is by measuring their ability to fix problems soon after they are initially reported.

    In simple terms Sellsy is an incredibly feature rich application and is way ahead of the competition. It represents good value for money and is backed up by free support.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Sellsy

    • Appealing Design
    • Easy to prepare invoices and send them
    • Good tracking system
    • Friendly support staff
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Sellsy

    • Training. The only real issue I have with Sellsy is that its got so many features its hard to understand them all. I looked for training videos and they are all in French. Thats a big problem for a guy who grew up in NJ.
    • I would embed training videos directly into the software. This way as you add services, you get a full tutorial immediately.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sellsy

    Starting Price

    $30.9 per month

    Editions & Modules

    Sellsy editions and modules pricing
    EditionModules
    Sellsy$44.901
    Staff member access$10.002
    CRM pipelines license$10.003
    Purchases and margins; Expenses; Subscriptions management; Helpdesk management$15.004
    Project management; Marketing; Inventory management$20.005

    Footnotes

    1. Administrator access
    2. Per User per Month
    3. Per User per Month
    4. Per Month [Unlimited Users]
    5. Per Month [Unlimited Users]

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sellsy subscription: prices that fit your needs - Choose the features you need. Pay only for what you need.

    Likelihood to Renew

    Hiver

    No answers on this topic

    Sellsy

    Sellsy ticks the most boxes for us. While it could still do a lot of things better there is no other single app that offers the same spectrum of features at a comparable price for SMEs.
    Read full review

    Usability

    Hiver

    Easy to use
    Read full review

    Sellsy

    There is room for improvement.
    Read full review

    Reliability and Availability

    Hiver

    No answers on this topic

    Sellsy

    We have not yet experienced any down time with sellsy.
    Read full review

    Performance

    Hiver

    No answers on this topic

    Sellsy

    Sellsy is slow to load pages for us. Sometimes waiting a few seconds. This could be due to our geographical location.
    Read full review

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    Sellsy

    Based on our experience. We have submitted a large amount of tickets and they have proven the Sellsy development team have the ability to respond fast and implement changes reasonably quickly. (Updated July 2015)
    It took sellsy a number of weeks to solve an issue with the billable hours section of their application. This delayed us from being able to invoice our client for completed works. Lots of small things like email tracking timestamps have never been fixed even though we highlighted this issue months ago. Though small it is growing more and more frustrating to be reminded every time we try to see what time a client read or opened an email from us.
    Read full review

    Implementation Rating

    Hiver

    No answers on this topic

    Sellsy

    If you are importing data from a CSV, Sellsy recommends you use OpenOffice. OpenOffice is an absolute disaster on Windows 8 and crashes every few mins. While no fault of Sellsy they should not recommend software which makes an already challenging task even more difficult. A small gripe in hindsight but during the process was deeply frustrating. For any users looking to format your CSV Google, try importing CSV data into Excel and your life will be much more easy.
    Read full review

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Sellsy

    For me it is close to what Salesforce did. I do not use all the options they both offer so I mostly judge on the customer / contact tool.
    Read full review

    Scalability

    Hiver

    No answers on this topic

    Sellsy

    The license model once you understand it is very flexible allowing you to select from the modules within sellsy. This gives small companies control of the cost facilitating them with the option to only pay for the features they use.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Sellsy

    • It helped us look and operate professionally even though we had started out of our homes. That's huge.
    Read full review

    Screenshots

    Add comparison