Hoopla is a cloud based sales motivation application, available on the Salesforce AppExchange, that tracks and motivates sales teams to focus on and perform the key activities that lead to sales success and CRM adoption. Hoopla is native to the Salesforce platform, so users can create sales contests, games and leaderboards based on any Salesforce metric. Updates are streamed live on any TV, mobile or desktop screen throughout a company.
$22
Per User per Month
CommUnity by Personify
Score10 out of 10
N/A
Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across industries, but a high concentration in the nonprofit area.
Small World Labs was acquired by Personify Corp in 2016.
Hoopla is a valuable ally to improve the team's performance. [I]t is a great help for those teams that have defined and [created] clear automated metrics. However, if you are in a team where the metrics are manually evaluated, it can be hard to get excited about the progress, since it will take longer to refresh.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong support and services team that works collaboratively with us to make sure we are always getting what we need. They provide 24x7 emergency support, online ticket support, email support, a client community, and the ability to call and talk to the same account manager or community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
It's easy to use. The admin panel has a number of drag and drop options to modify the experience
Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
I gave it a 9 because it really is an extremely easy service to use. I would comfortably say that a brand use user could be set up and using it within just a few minutes. Hoopla has been very great about making any new update very user friendly and easy to use and figure out
I have really enjoyed my relationship with our client success manger, Annette. She is always willing to hop on a call for a quick question and is very responsive. She has taken the time to walk me through how to upload new reports, set up new metrics and leaderboards, while also being helpful in setting up a new channel to broadcast
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
They were both comparable based on the tool and results on how we wanted to Broadcast sales metrics and KPI’s across the entire sales organization. Hoopla just seemed to be much easier to use with fewer bells and whistles. We felt based on the pricing structure and how we planned to display hoopla on monitors throughout our office that it was the best choice to move forward with
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
We hear music and folks cheer when a "Breaking News" announcement occurs. The community level engagement can not be quanitified
The contest environments have helped to lead sellers to stay an extra 30 minutes and make 10 more calls just to pass someone up. We see our call volume increased because of it.
We measure the trails of our solution that our sellers create from leads. We can see an active pursuit of those conversions to be at the top of the leaderboard. More trails, lead to more opportunities, that lead to more sales.
Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
