What users are saying about
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Top Rated
179 Ratings
7 Ratings

Hotjar

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Top Rated
179 Ratings
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Score 8.6 out of 100
7 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Hotjar

Hotjar is suitable for tracking data. If you know a certain page isn't being visited on a site, Hotjar may provide extra insight into how many users are clicking CTAs to that page for instance. So Hotjar is a good tool to know the 'why' if something is going wrong on your website.Hotjar is less appropriate for use on its own; it should be used in conjunction with other data. This is because it can be unreliable. For instance, a heatmap may be unreliable if it hasn't rendered correctly.
Sarah O'Donnell | TrustRadius Reviewer

Inspectlet

I think Inspectlet is a great tool for people who don't want to spend too much time or money integrating a screen session tool. I like how it does captures without you needing to set it up, which is a problem I have encountered with other tools. I think that it can be a great, passive data source for marketing and sales teams.
Alec Dibble | TrustRadius Reviewer

Pros

Hotjar

  • User session video capture - HotJar allows us to conduct usability testing as if we were sitting behind a user, interacting with our web software. Although we don't get audio, we can see exactly how a user interacts and moves around our software. We can see clicks, mouse movements, time spent during any given activity, and more. And best of all, the video timeline gives us timestamps/markers where major interactions happened, allowing us to find those interactions quickly.
  • Hot spot heat maps - Just like any good analytics tool, HotJar provides great colored heat maps of how frequently users clicked/interacted on different parts of our web page. This gives us a quick, at-a-glance idea of what our users are focusing on.
  • Dynamic user surveys - Sometimes pure interaction data is not enough to get the info we need. Luckily, HotJar gives us the ability to create dynamically-driven surveys on our web app. These surveys can be change without needing to re-deploy our entire application - they can be updated through the HotJar tool.
Anonymous | TrustRadius Reviewer

Inspectlet

  • Inspectlet does analysis of sessions really well. We were able to view our funnel and view sessions that completed and dropped-off at various points. Setting up the funnel and doing the analysis was very easy.
  • I thought Inspectlet was very easy to integrate. During the integration, I was able to send metadata that allowed for increased flexibility during analysis. I loved that Inspectlet integrated with Segment.io.
  • I thought the tool's pricing was positioned well for the features it offered.
Alec Dibble | TrustRadius Reviewer

Cons

Hotjar

  • The video recording feature is very slow to use. I know there is a very powerful process going on (saving your CSS and the DOM movements you make) but anyway it's slow to use.
  • Hotjar itself is heavy and has effects on your load times. This is a very important issue and I hope they're working on that.
  • Adding more segmentation would be nice. For example, being able to connect your API or more information to show relevant polls or feedback buttons to certain users. Aggregated info is hard to process.
Santiago Valdés | TrustRadius Reviewer

Inspectlet

  • When filtering and segmenting the list of captures, sometimes it can take a while to load the newly segmented list.
  • Occasional glitches occur in the screen recordings. They are not perfect but provide a good high level overview of user interaction.
  • With their clickmap tool, I would frequently see areas being clicked that weren't links and didn't seem like areas people would accidentally click. This was mostly a problem with a low sample rate but with more users, the display got better.
Alec Dibble | TrustRadius Reviewer

Likelihood to Renew

Hotjar

Hotjar 5.1
Based on 2 answers
Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
Patrick Eng | TrustRadius Reviewer

Inspectlet

No score
No answers yet
No answers on this topic

Usability

Hotjar

Hotjar 7.0
Based on 2 answers
It has never taken me more than a few seconds to figure out how to do what I want to do. I hope the Hotjar team remains committed to keeping the software intuitive to use as they continue to add more capabilities!
Anonymous | TrustRadius Reviewer

Inspectlet

No score
No answers yet
No answers on this topic

Alternatives Considered

Hotjar

No other solution offers the full suite of visitor recording, heatmapping and scroll mapping, polls, surveys, and funnel tracking at such a reasonable price point. Every other solution compromises either on features or price, with many sacrificing on both - fewer features and higher cost. Additionally, Hotjar's support is exceptional in comparison to alternatives, ferreting out bugs and recommending solutions for specific isolated issues on live chat or within 24 hours via email.
J.P. VanderLinden | TrustRadius Reviewer

Inspectlet

I tried out several session recording tools. The things that really stood out to me about Inspectlet were the interface and integration. Inspectlet was easiest for me to integrate and start sending custom metadata. I also liked that you could set up Inspectlet to capture every session automatically. Finally, I really enjoyed Inspectlet's funnel reporting feature. It sped up useful analysis tremendously because most of the sessions we were interested in corresponded to funnel interaction.
Alec Dibble | TrustRadius Reviewer

Return on Investment

Hotjar

  • User Testing Alternative - Instead of hiring UX testers, we can leverage our actual customers to determine how they use our website. This has helped frame website redesign discussions on several occasions.
  • Landing Page Design - We've designed our landing pages based on user feedback from heatmaps we've gathered from Hotjar. Understanding where to place CTAs and other pieces based on user interaction has helped us streamline our landing page design.
  • Device Usage - Part of the data provided by Hotjar includes which device a user is visiting from. This helps us understand how mobile users work differently than desktop users.
Sasha Fritzel | TrustRadius Reviewer

Inspectlet

  • I thought the price of Inspectlet made it a great choice against the other competitors we evaluated.
  • The fact that we didn't have to pre-plan captures and were able to capture all activity on our site saved a lot of time on session capture configuration.
  • Their funnel analysis feature enabled us to do in-depth drop off analysis. It would have been difficult, otherwise, to identify the right sessions to view.
Alec Dibble | TrustRadius Reviewer

Pricing Details

Hotjar

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hotjar Editions & Modules

Edition
Basic$01
Pro$292
Business$893
  1. 2k pageviews per day
  2. per month; 10k pageviews per day
  3. per month; 20k pageviews per day
Additional Pricing Details

Inspectlet

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Inspectlet Editions & Modules

Additional Pricing Details

Add comparison