Hotjar sits above its competitors with an easy-to-use and robust feature set!
July 17, 2022
Hotjar sits above its competitors with an easy-to-use and robust feature set!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Hotjar
Hotjar is used with the purpose of collecting continual user feedback, which is important for any product to listen to the user's voice, especially to pain points. This capture of user sentiment over time, in recurring surveys or video recordings, is crucial for teammates who work in product, design, or engineering to make decisions on how to innovate their product for a better user experience.
- Remove assumptions by providing in the moment, contextual insights.
- Tracks user sentiment over time.
- Ability to quickly and easily launch an intercept survey.
- Link up hotjar recordings to a particular a/b experiment or event trigger for specific feedback.
- Difficult to troubleshoot Hotjar issues since there is no line to call.
- Limited plan tiers restrict the number of recordings available.
- Multiple workspaces can be created for one website which can be redundant.
- Video recordings.
- Intercept surveys, especially on mobile.
- Summaries on rage clicking or other outliers.
- Difficulty in troubleshooting issues without a customer care line.
- Over-reliance on hotjar recordings rather than soliciting dedicated research on a feature.
- Time-consuming to parse through so many user videos.
Compared to Sprig and Usabilla, Hotjar has robust functionality. Again, as stated earlier, the ability to summarize rage clicks, trigger recordings for a/b experiments, and run intercept surveys on mobile is very useful. Hotjar is also noticeably more intuitive to use than Usabilla, with a cleaner interface and navigation.
Do you think Hotjar delivers good value for the price?
Yes
Are you happy with Hotjar's feature set?
Yes
Did Hotjar live up to sales and marketing promises?
Yes
Did implementation of Hotjar go as expected?
Yes
Would you buy Hotjar again?
Yes