HPE Morpheus vs. Mojo Helpdesk

Morpheus is well suited for those who want to have a management pane of glass that will allow you to see what you are consuming and how you are consuming it. It also ties into many other types of software and the development team seems to be constantly improving the product. That lends it to being a bit complicated. If you want something easy to set up, this isn't your product.

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For a small business it is a very good value.

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• Copious native 3rd party integrations.
• Ties into multiple public and private clouds for single management plane.
• True multi-tenancy.

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• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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• More dashboard/visualization capabilities

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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We have always been able to reach the support organization at Morpheus on the rare event we needed them. They have been nothing but helpful.

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We previously were using VRA. VRA, while some of the new versions look interesting is hard for both administration as well as end user consumption.

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Price and customer service.

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• Excellent monitoring tool

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• Our company’s improved customer support response times and expert service has helped us make money.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info