HPE Networking Instant On Access Points vs. MiContact Center

It is possible that we have a bad luck with the deployment. However, It is capable to perform enterprise-level security to fit some of the organization's standards. With Airwave and other tools, it's easy to manage and administrate your wireless environment. Make aware of the IPsec tunnel from each user to the controller if you are using Clearpass for NAC. If you have a remote office with local resources, you will need controller or IAP to route traffic locally. If you have many remote offices, you will need to deploy controllers or IAP in each office, which lead to additional cost and management.

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• They offer both a controller-based and controller-less option. This allows customers of all sizes to deploy a wireless network without the upfront cost of controller hardware. A controller can be added later.
• Aruba also offers Airwave which is a single management point for all AP swarms in the environment. It offers many reporting features as well as visual RF maps displaying heatmaps of the AP signals and client positioning.
• The Aruba Access Point we have (224s and 225s) also offer both PoE and external power supplies for those smaller deployments that may not have PoE capable switches.

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• Call forwarding
• Voicemail
• Detailed contact list

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• We have had a bunch of these stop working after a power outages. We are guessing a surge or something caused them to stop working.
• Some of the documentation is outdated. It seems they like to make changes to how things work and it usually mean less access and insight into the devices you manage.
• The auto signal strength feature could use a little work. It seems like even when we turn it down all the way it tries ot increases the signal strength.

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• Can be little economic
• Hustle to find the right analysis
• Support can be improved

It is a good and stable product, and does exactly what it is intended for. It provides a good wifi connection, and ensures that the users on the work floor can do their work well. In addition, there are so many technical possibilities, that you can configure the wifi network completely to the specific wishes of the work floor.

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Aruba Wireless Network support has always been reliable and great to work with. There was a period during the HPE acquisition of Aruba Wireless where getting in touch with an engineer took somewhat longer than usual, but it still was not a huge issue. The most difficult part of the merger was getting an accurate view of our inventory according to HPE Aruba as they were merging/choosing a system to host all of that information.

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When comparing Aruba Instant Wi-Fi Access Points to Cisco Meraki MR the most significant factors are pricing and license fees. At the current cost of one Meraki MR AP, we can deploy three Aruba Instant Wi-Fi Access Points, providing equivalent functionality, coverage, and performance.

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Independently Invited by TrustRadius

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- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• Excellent uptime and reliability
• If licensed properly, failover is easy
• The newest version upgrade is somewhat cumbersome as they want us to replace hardware, which seems silly, so we are on the most current legacy supported version. Once unsupported, we will need to replace hardware.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info