HPE OneView vs. MiContact Center

HPE Oneview has come along way. When they first put it out it was next to useless. Over the years and versions, they listened to feedback and have made OneView into a truly enterprise-level robust management product. It is now a far better product than the old C7000 Blade OAs, and HP SIM. It makes management of hardware easy and makes much of the maintenance easier and safer than before. For the storage side it does a great job and is intuitive to use, but the very versatility of how you can do things can lead to issues if multiple engineers do things differently.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• Managing the overall Blade profiles and the ability to have access to all equipment from one central repository.

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• Call forwarding
• Voicemail
• Detailed contact list

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Managing the 3Pard Oneview will allow you to do things like reuse LUN IDs and setup multiple export groups with the same volume. This can cause performance issues, or worse. They could do a better job of protecting you from yourself...
• Complicated initial configuration

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

Support and training when we implemented OneView were excellent. We haven't required any additional support since we put it in and configured it for our systems. The OneView systems have been stable through updates and HPE documentation is excellent.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

If you are using modern HPE equipment there really are no alternatives.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• No impact one way or the other for us.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info