Huawei Cloud Cognitive Engagement Center (CEC) vs. MiContact Center

Huawei Cloud Cognitive Engagement Center (CEC)

MiContact Center

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Huawei Cloud Cognitive Engagement Center (CEC)	Score 0.0 out of 10	N/A	Cognitive Engagement Center (CEC), Huawei Cloud, provides an omni-channel (voice, text, and video) customer service platform. For call centers, it provides voice and semantic recognition, natural language processing, 5G video, and IoT. Huawei boasts many years of experience serving industries like telecom, government, banking, insurance, Internet, healthcare, education, and transportation, and build a full-process intelligent customer service system for optimizing customer service qualities and…	$80 per month
MiContact Center	Score 9.5 out of 10	N/A	Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.	$7 per month

Pricing

Huawei Cloud Cognitive Engagement Center (CEC)

MiContact Center

Editions & Modules

No answers on this topic

Brightmetrics for Mitel MiContact Center: $7
per month

Offerings

Pricing Offerings
Huawei Cloud Cognitive Engagement Center (CEC)	MiContact Center
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Huawei Cloud Cognitive Engagement Center (CEC)	MiContact Center

Features

Huawei Cloud Cognitive Engagement Center (CEC)

MiContact Center

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	Huawei Cloud Cognitive Engagement Center (CEC) - Ratings	MiContact Center 8.5 2 Ratings 2% above category average
Agent dashboard	00 Ratings	9.01 Ratings
Validate callers	00 Ratings	8.01 Ratings
Outbound response	00 Ratings	9.02 Ratings
Call forwarding	00 Ratings	8.42 Ratings
Click-to-call (CTC)	00 Ratings	9.52 Ratings
Warm transfer	00 Ratings	9.01 Ratings
Predictive dialing	00 Ratings	7.52 Ratings
Interactive voice response	00 Ratings	9.52 Ratings
REST APIs	00 Ratings	8.01 Ratings
Call scripts	00 Ratings	8.01 Ratings
Call tracking	00 Ratings	9.02 Ratings
Multichannel integration	00 Ratings	8.01 Ratings
CRM software integration	00 Ratings	8.01 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	Huawei Cloud Cognitive Engagement Center (CEC) - Ratings	MiContact Center 8.6 2 Ratings 4% above category average
Inbound call routing	00 Ratings	8.52 Ratings
Omnichannel inbound routing	00 Ratings	9.01 Ratings
Recording	00 Ratings	8.52 Ratings
Quality management	00 Ratings	8.52 Ratings
Call analytics	00 Ratings	8.01 Ratings
Historical reporting	00 Ratings	9.01 Ratings
Live reporting	00 Ratings	9.01 Ratings
Customer surveys	00 Ratings	9.01 Ratings
Customer interaction analytics	00 Ratings	8.01 Ratings

Best Alternatives
	Huawei Cloud Cognitive Engagement Center (CEC)	MiContact Center
Small Businesses	CloudTalk Score 7.6 out of 10	CloudTalk Score 7.6 out of 10
Medium-sized Companies	CloudTalk Score 7.6 out of 10	CloudTalk Score 7.6 out of 10
Enterprises	Google Cloud Contact Center AI Score 7.0 out of 10	Google Cloud Contact Center AI Score 7.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Huawei Cloud Cognitive Engagement Center (CEC)	MiContact Center
Likelihood to Recommend	- (0 ratings)	9.5 (2 ratings)

User Testimonials
	Huawei Cloud Cognitive Engagement Center (CEC)	MiContact Center
Likelihood to Recommend	Huawei Technologies No answers on this topic	Mitel Networks Corporation We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss. Nithin Rao Operations Manager Read full review
Pros	Huawei Technologies No answers on this topic	Mitel Networks Corporation Call forwarding Voicemail Detailed contact list Incentivized Verified User Anonymous Read full review
Cons	Huawei Technologies No answers on this topic	Mitel Networks Corporation Can be little economic Hustle to find the right analysis Support can be improved Nithin Rao Operations Manager Read full review
Alternatives Considered	Huawei Technologies No answers on this topic	Mitel Networks Corporation - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since. Nithin Rao Operations Manager Read full review
Return on Investment	Huawei Technologies No answers on this topic	Mitel Networks Corporation It keeps all side of our company connected Helps facilitate remote work Incentivized Verified User Anonymous Read full review
ScreenShots