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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HubSpot CRM

    Score8.4 out of 10
    N/AHubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

    $0

    Per Month [Unlimited Users]

    Oracle BPM Suite

    Score8.5 out of 10
    N/AThe Oracle Business Process Management Suite is an integrated environment for developing, administering, and using business applications centered around business processes.N/A
    Pricing
    HubSpot CRMOracle BPM Suite
    Editions & Modules
    Free Forever
    $0
    Per Month [Unlimited Users]
    CRM Bundle
    $50
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HubSpot CRMOracle BPM Suite
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    HubSpot CRMOracle BPM Suite
    Considered Both Products
    HubSpot
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    1607 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    1204 Answers
    No answers on this topic
    Happy with the feature set
    97%
    Happy with the feature set
    1617 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    1040 Answers
    No answers on this topic
    Implementation went as expected
    94%
    Implementation went as expected
    1010 Answers
    No answers on this topic
    Features
    HubSpot CRMOracle BPM Suite
    Sales Force Automation
    Comparison of Sales Force Automation features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    8.0
    1716 Ratings
    2% above category average
    Oracle BPM Suite
    -
    Ratings
    Customer data management / contact management8.91661 Ratings00 Ratings
    Workflow management8.41631 Ratings00 Ratings
    Territory management4.9184 Ratings00 Ratings
    Opportunity management8.41563 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.71680 Ratings00 Ratings
    Contract management7.9185 Ratings00 Ratings
    Quote & order management7.81152 Ratings00 Ratings
    Interaction tracking8.81623 Ratings00 Ratings
    Channel / partner relationship management8.2186 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    8.0
    1157 Ratings
    4% above category average
    Oracle BPM Suite
    -
    Ratings
    Case management8.31085 Ratings00 Ratings
    Call center management7.7927 Ratings00 Ratings
    Help desk management8.1993 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    8.9
    1513 Ratings
    14% above category average
    Oracle BPM Suite
    -
    Ratings
    Lead management8.91439 Ratings00 Ratings
    Email marketing8.91452 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    8.1
    1567 Ratings
    5% above category average
    Oracle BPM Suite
    -
    Ratings
    Task management8.31510 Ratings00 Ratings
    Billing and invoicing management7.8804 Ratings00 Ratings
    Reporting8.31403 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    8.2
    1538 Ratings
    7% above category average
    Oracle BPM Suite
    -
    Ratings
    Forecasting8.01220 Ratings00 Ratings
    Pipeline visualization8.51475 Ratings00 Ratings
    Customizable reports8.31432 Ratings00 Ratings
    Customization
    Comparison of Customization features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    8.0
    1470 Ratings
    5% above category average
    Oracle BPM Suite
    -
    Ratings
    Custom fields8.81450 Ratings00 Ratings
    Custom objects8.71269 Ratings00 Ratings
    Scripting environment6.3132 Ratings00 Ratings
    API for custom integration8.41045 Ratings00 Ratings
    Security
    Comparison of Security features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    9.0
    1430 Ratings
    7% above category average
    Oracle BPM Suite
    -
    Ratings
    Single sign-on capability9.01295 Ratings00 Ratings
    Role-based user permissions9.01374 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    8.0
    984 Ratings
    6% above category average
    Oracle BPM Suite
    -
    Ratings
    Social data8.0972 Ratings00 Ratings
    Social engagement8.1960 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    8.1
    1102 Ratings
    7% above category average
    Oracle BPM Suite
    -
    Ratings
    Marketing automation8.41104 Ratings00 Ratings
    Compensation management7.8728 Ratings00 Ratings
    Platform
    Comparison of Platform features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    7.9
    1293 Ratings
    4% above category average
    Oracle BPM Suite
    -
    Ratings
    Mobile access7.91302 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    -
    Ratings
    Oracle BPM Suite
    6.0
    5 Ratings
    25% below category average
    Dashboards00 Ratings6.04 Ratings
    Standard reports00 Ratings6.05 Ratings
    Custom reports00 Ratings6.04 Ratings
    Process Engine
    Comparison of Process Engine features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    -
    Ratings
    Oracle BPM Suite
    7.4
    6 Ratings
    12% below category average
    Process designer00 Ratings8.06 Ratings
    Process simulation00 Ratings7.06 Ratings
    Business rules engine00 Ratings9.06 Ratings
    SOA support00 Ratings8.06 Ratings
    Process player00 Ratings8.05 Ratings
    Support for modeling languages00 Ratings7.04 Ratings
    Form builder00 Ratings4.05 Ratings
    Model execution00 Ratings8.05 Ratings
    Collaboration
    Comparison of Collaboration features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    -
    Ratings
    Oracle BPM Suite
    6.0
    4 Ratings
    32% below category average
    Social collaboration tools00 Ratings6.04 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of HubSpot CRM and Oracle BPM Suite
    Feature
    HubSpot CRM
    -
    Ratings
    Oracle BPM Suite
    7.0
    3 Ratings
    15% below category average
    Content management00 Ratings7.03 Ratings
    Best Alternatives
    HubSpot CRMOracle BPM Suite
    Small Businesses
    Salesflare
    Score10 out of 10
    Process Street
    Score8.2 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    TIBCO® BPM Enterprise
    Score8 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    IBM Business Automation Workflow
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HubSpot CRMOracle BPM Suite
    Likelihood to Recommend
    8.6
    (1771 ratings)
    8.0
    (8 ratings)
    Likelihood to Renew
    9.9
    (32 ratings)
    6.0
    (2 ratings)
    Usability
    8.4
    (1619 ratings)
    6.0
    (1 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (25 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (9 ratings)
    6.0
    (1 ratings)
    Configurability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.5
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HubSpot CRMOracle BPM Suite
    Likelihood to Recommend
    HubSpot
    I think HubSpot CRM is really worth it for small to large organizations who have at least 5 sales people. You really get more use out of the program the larger your sales team is. HubSpot CRM is such a robust program it does take time to learn and you need to be prepared to scale with it for years. You will be better at utilizing it after year 2 than year 1 for sure.
    Incentivized
    Read full review
    Oracle
    Oracle BPM is well suited to organizations and environments that have a good understanding of their business processes and organizational structures. Trying to introduce a tool such as Oracle BPM into the organization without a good grasp on how the business operates is a recipe for disaster as the implementation will uncover all of the dirty secrets of an organizations business processes and bring them to light. BPM is not to be utilized for smaller service orchestrations or technical service implementations, these should be handled by the Oracle SOA Suite using the BPEL process manager, leaving BPM to handle the organizational business processes, referring to and including lower level services and BPEL processes as needed.
    Read full review
    Pros
    HubSpot
    • With a unified workflow, we can effortlessly update contact records, generate sales deals, and dispatch personalized marketing emails.
    • With Breeze AI, I can easily automate tasks by giving it the proper prompt. It doesn’t generate random text. It helps in managing tasks.
    Incentivized
    Read full review
    Oracle
    • Oracle BPM [Suite] can support unlimited number of cases. No limitations in cases raised.
    • Oracle Weblogic can handle multiple traffic. [It] can handle lots of heavy load[s].
    • Oracle BPM has extensive integration with database[s]. Huge number[s] of customization can be created.
    Incentivized
    Read full review
    Cons
    HubSpot
    • The mobile app could be better. It is fine for quick updates or checking something on the go, but it feels limited compared to the desktop version.
    • In my time of using Hubspot, the dashboard UI has changed twice I think, and it certainly isn't helpful when you're trying to get used a new view entirely.
    • I have observed HubSpot CRM sometimes has issues with large lists, and shows incorrect number on the list page versus the detail page.
    • Search can be improved, because sometimes it misbehaves or doesn't show what is expected.
    Incentivized
    Read full review
    Oracle
    • Oracle BPM is left behind by other tools more modern in terms of user experience, usability and ability to integrate with everything else.
    • To really harvest the potential of Oracle BPM you need to do it in JDeveloper and with ADF. This restricts its usage to very technical people.
    • The administration of the Oracle BPM tools has really put a burden on our team. It is running on Weblogic and we experience issues very often either with performance or with a bad configuration of the system.
    • As with all Oracle products, the price can be an issue for smaller shops.
    Incentivized
    Read full review
    Likelihood to Renew
    HubSpot
    Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
    Incentivized
    Read full review
    Oracle
    In many scenarios it should have provided more features. It took a lot of effort while debugging, making it difficult to maintain.
    Read full review
    Usability
    HubSpot
    There is a steep learning curve with HubSpot compared to more rigid Client/Case Management APIs. The platform's openness can be overwhelming to navigate and to teach to those who are technologically challenged. Once you learn the navigation and the tools needed to complete tasks, it becomes easier. There was a lot of clutter on the navigation menu. If your subscription doesn't give you access to a tool, you should be able to deactivate it or remove it from the navigation, which could reduce the platform's overwhelming nature.
    Incentivized
    Read full review
    Oracle
    Not easy to debug errors.
    Read full review
    Support Rating
    HubSpot
    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Incentivized
    Read full review
    Oracle
    No answers on this topic
    Implementation Rating
    HubSpot
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Incentivized
    Read full review
    Oracle
    Overall satisfactory
    Read full review
    Alternatives Considered
    HubSpot
    Our team and senior managers deemed these products worth reviewing and requested that every team assess them, enabling our company to make an informed decision about the software to purchase. Everybody checked, and a survey was conducted among all those employees. We received the most votes for HubSpot CRM, as most employees preferred it.
    Incentivized
    Read full review
    Oracle
    We evaluated Bonita and found that it might fit a smaller-sized company better; we found that Oracle BPM Suite scaled much more evenly. We almost went with one of the competitors, but in the end chose Oracle BPM Suite after we factored in the cost of VMware licensing. There are literally tons of analytics on the back end which are great for upper management, but not so much for average users, but this fits our business model quite well.
    Incentivized
    Read full review
    Return on Investment
    HubSpot
    • When the decision came to explore a platform that would migrate our data and leave the transition as seamless as I would like to see more native options for automation possible, a number of products were suggested. Once we saw HubSpot CRM we knew it was for us. My division were the trial usage group...which has led to enterprise adoption and we couldn't be happier.
    • I wish I could say that the support team has been awesome... but we haven't needed to utilize them, which is a testimony in its own right. The couple of minor issues we had were largely user education issues and were quickly handled.
    • The commitment the entire HubSpot team has for, not just their clients, but anyone in business that is open to learn resonates with everything they do. I subscribed to their blog and the free resources they deliver is truly amazing and they deserve kudos.
    Incentivized
    Read full review
    Oracle
    • You'll most certainly need a deep dive and extensive training before your users can even think of using the product and they are very expensive.
    • Lack of documentation makes it very difficult to manage the application if any error is encountered which will result in you ending up hiring a dedicated person to look into the application once it's deployed.
    • For a very large org., if properly implemented and used, it can help identify the cost-intensive and inefficient processes.
    Incentivized
    Read full review
    ScreenShots

    HubSpot CRM Screenshots

    Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.