What users are saying about
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Top Rated
1829 Ratings

HubSpot CRM

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Top Rated
1829 Ratings
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Score 8.4 out of 100

Feature Set Ratings

Sales Force Automation

8.1

HubSpot CRM

81%

Customer data management / contact management

8.9
89%
580 Ratings

Workflow management

8.3
83%
561 Ratings

Territory management

7.3
73%
184 Ratings

Opportunity management

8.3
83%
536 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.4
84%
568 Ratings

Contract management

7.9
79%
185 Ratings

Quote & order management

7.9
79%
356 Ratings

Interaction tracking

8.7
87%
545 Ratings

Channel / partner relationship management

7.4
74%
186 Ratings

Customer Service & Support

7.5

HubSpot CRM

75%

Case management

7.8
78%
351 Ratings

Call center management

7.4
74%
302 Ratings

Help desk management

7.5
75%
323 Ratings

Marketing Automation

8.7

HubSpot CRM

87%

Lead management

8.6
86%
494 Ratings

Email marketing

8.8
88%
492 Ratings

CRM Project Management

7.9

HubSpot CRM

79%

Task management

8.3
83%
512 Ratings

Billing and invoicing management

7.2
72%
237 Ratings

Reporting

8.2
82%
478 Ratings

CRM Reporting & Analytics

8.1

HubSpot CRM

81%

Forecasting

7.7
77%
402 Ratings

Pipeline visualization

8.3
83%
501 Ratings

Customizable reports

8.2
82%
491 Ratings

Customization

7.8

HubSpot CRM

78%

Custom fields

8.4
84%
515 Ratings

Custom objects

8.3
83%
428 Ratings

Scripting environment

6.3
63%
133 Ratings

API for custom integration

8.3
83%
331 Ratings

Security

8.6

HubSpot CRM

86%

Single sign-on capability

8.6
86%
419 Ratings

Role-based user permissions

8.5
85%
462 Ratings

Social CRM

7.8

HubSpot CRM

78%

Social data

7.8
78%
342 Ratings

Social engagement

7.8
78%
337 Ratings

Integrations with 3rd-party Software

8.1

HubSpot CRM

81%

Marketing automation

8.4
84%
368 Ratings

Compensation management

7.7
77%
214 Ratings

Platform

7.2

HubSpot CRM

72%

Mobile access

7.2
72%
434 Ratings

Attribute Ratings

Likelihood to Recommend

8.6

HubSpot CRM

86%
613 Ratings

Likelihood to Renew

9.3

HubSpot CRM

93%
7 Ratings

Usability

8.8

HubSpot CRM

88%
515 Ratings

Support Rating

8.2

HubSpot CRM

82%
17 Ratings

Implementation Rating

9.1

HubSpot CRM

91%
10 Ratings

Likelihood to Recommend

HubSpot CRM

HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.
Nandkumar Bhujbal | TrustRadius Reviewer

Pros

HubSpot CRM

  • Sequences- setting up email/call campaign sequences for automated emails.
  • Automated emails shut off once the customer has responded so you can make a manual reply.
  • Very user friendly for your sales or account manager staff.
  • The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
  • Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
  • Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
  • The ability to create new companies and HubSpot pulls in their financial information.
  • The analytics section allows you to be able to see your daily progress.
  • The dashboard helps you manage your pipeline for sales and productivity.
  • The ability to see email templates made across your department is very helpful.
  • User friendly!!!
Adrianne L. Watson | TrustRadius Reviewer

Cons

HubSpot CRM

  • There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
  • The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
  • Depending on list size, email sends can be slow as it sends in batches.
Sura Hart | TrustRadius Reviewer

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Per Month [Unlimited Users]

HubSpot CRM Editions & Modules

Edition
Free Forever$01
CRM Bundle$502
  1. Per Month [Unlimited Users]
  2. per month
Additional Pricing Details

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.3
Based on 7 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.8
Based on 515 answers
I have used Pipedrive and Salesforce, and they all provide outlook at sales. I think Hubspot worked really well as an inclusive marketing, CRM, forecasting tool. As a sales rep, Pipedrive was easier to use, but lacked all the reporting necessary for our leadership team. I have not used Salesforce in a while, but I remember it being more sales focused
Art Pierce | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.2
Based on 17 answers
I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
Sereena Schneider (LION) | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.
Varun Naidu | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • If you're a larger company with a lot of contacts, the platform will feel expensive. But when looking at it compared to money saved in direct mail and other offline outreach tactics (with less trackability and possibly less effectiveness), the value is more than there.
  • The integrations and automations are allowing for smarter work, more appropriate, and targeted communications.
  • The recent shift in pricing structure (to the marketing contacts model) allows for more flexibility in cost if not every contact is a sales or marketing opportunity.
  • For true B2B inbound marketing, the platform does its job, just be mindful of the requirement internally to support it with high quality, lead-generating content. Otherwise you'll still be treading water.
Charles Fashana, MBA | TrustRadius Reviewer

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