HubSpot CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
HubSpot CRM
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
HubSpot CRM
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRM
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
Google Sheets is very simple to use, we just needed something better to be more organized and have easy access to companies' information since we are expanding, and we are reaching to new clients.

With Google Sheets this is more difficult since we need to manually look for the …
Chose HubSpot CRM
HubSpot was a better option for us based on pricing and capabilities. We needed a more marketing-focused CRM and HubSpot has allowed us to do just that. HubSpot has all of the options we need to increase our business and has been a solid ROI thus far after three years of using …
Chose HubSpot CRM
HubSpot is much powerful tool than those tools I mentioned, because of the good review, good customer service which sometimes it takes time to get in contact with us. A lot of videos about the features of HubSpot and their community. Plus they offer an academy where you will …
Chose HubSpot CRM
We chose HubSpot CRM as it was more user friendly, had a reasonable pricing per team member, and we can easily integrate with the other tools in our technology stack. Moreover, the reporting features was well adopted by the team and everyone can generate their own reports and …
Chose HubSpot CRM
HubSpot is much more intuitive. My learning curve for HubSpot was significantly less than for Salesforce, which allowed me to jump into things at a much quicker rate. Thus leading me to be a more proactive and productive member of the team in more ways than I was able with Sales…
Chose HubSpot CRM
HubSpot works for our sales teams needs and is easier to use than Salesforce. I like the scheduling, lists and tasking at HubSpot more than pipeline deals
Chose HubSpot CRM
Analytics is what sets HS apart, as well as not having to customize the software so much.
Chose HubSpot CRM
I answered in a previous question.
Chose HubSpot CRM
HubSpot provides more features when it comes to managing contacts and automating activities. HubSpot also provides a better solution when it comes to cooperating between teams.
Chose HubSpot CRM
Stacks up well against Salesforce. Perhaps slightly more user friendly but capable of doing all the same necessary functions.
Chose HubSpot CRM
HubSpot seemed to offer an easier out-of-the-box experience; the UI was simple and integrating our e-commerce platform was easy enough to set up. Managing customer records was pretty easy, although some of the features we wanted were locked behind paywalls and required special …
Chose HubSpot CRM
HubSpot has a much more user-friendly interface. It excels in inbound marketing and integrates well with various tools. HubSpot is great for simplicity and managing different business scenarios from any part of the funnels, including marketing, inbound and outbound.
Chose HubSpot CRM
HubSpot is easier to use, but Salesforce is superior in sales specifically. We need something superior in marketing automation.
Chose HubSpot CRM
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par.

Whilst Zoho had some good features, in practice the CRM was difficult to …
Chose HubSpot CRM
HubSpot is by far the best CRM I have used. Efficiency, options, features etc. The tool is straight forward and not overly complex. These is a learning curve but it's reasonable if you jump right in. I recommend HubSpot to colleagues and Team members here at OSP. HubSpot …
Top Pros
Top Cons
Features
HubSpot CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
8.0
1464 Ratings
4% above category average
Customer data management / contact management8.71416 Ratings
Workflow management8.31380 Ratings
Territory management6.8184 Ratings
Opportunity management8.21319 Ratings
Integration with email client (e.g., Outlook or Gmail)8.51421 Ratings
Contract management8.0185 Ratings
Quote & order management7.4949 Ratings
Interaction tracking8.41371 Ratings
Channel / partner relationship management7.7186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.5
966 Ratings
1% below category average
Case management7.4900 Ratings
Call center management7.6776 Ratings
Help desk management7.4826 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.5
1295 Ratings
11% above category average
Lead management8.51220 Ratings
Email marketing8.61228 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.6
1339 Ratings
0% below category average
Task management8.01282 Ratings
Billing and invoicing management7.1654 Ratings
Reporting7.71185 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.9
1307 Ratings
4% above category average
Forecasting7.61026 Ratings
Pipeline visualization8.31237 Ratings
Customizable reports7.81207 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.4
1251 Ratings
3% below category average
Custom fields8.01227 Ratings
Custom objects7.81060 Ratings
Scripting environment6.3132 Ratings
API for custom integration7.6855 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.4
1205 Ratings
1% above category average
Single sign-on capability8.41072 Ratings
Role-based user permissions8.51149 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.4
821 Ratings
1% above category average
Social data7.5804 Ratings
Social engagement7.4794 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.7
928 Ratings
6% above category average
Marketing automation7.8921 Ratings
Compensation management7.6597 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.8
1094 Ratings
4% above category average
Mobile access7.81094 Ratings
Best Alternatives
HubSpot CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
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User Ratings
HubSpot CRM
Likelihood to Recommend
8.5
(1506 ratings)
Likelihood to Renew
9.8
(25 ratings)
Usability
8.3
(1406 ratings)
Support Rating
7.2
(21 ratings)
Implementation Rating
7.3
(6 ratings)
User Testimonials
HubSpot CRM
Likelihood to Recommend
HubSpot
It's incredibly helpful to be able to segment based on specific properties/criteria. This is especially useful combined with email marketing in order to develop tailored lists which require little maintenance when set up. In terms of engagement, it's also incredibly useful to see what people have been engaging with on websites and blog sites
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Pros
HubSpot
  • Sales tracking - The platform is easy to manage and provides various ways to track and analyse sales data
  • Customer database - The system pulls in information from various data points adding incremental knowledge and value to customer records automatically
  • Deal monitoring - The deals section of the system makes it easy to review all stages of deals along with customisable stages
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Cons
HubSpot
  • If an email comes in from multiple clients and they email has the same exact subject line, the emails get merged into only one of the companies/contacts and we do not realize we received the request from multiple clients.
  • If a project is created and tickets are created and assigned and linked to the project and the subject is identical, they all merge into one and they are all not visible.. they fall off somewhere which causes steps of a project to be missed. We have changed our side to accommodate this but trying hard to not duplicate names but sometimes that is very hard to do.
  • In Companies, all notes are visible to every user. I would like to have a section for Admin notes ONLY.. this would be executive level information that our end users do not need to see.
  • Notes, regardless of where entered are linked to the companies with no rhyme or reason. If you are in the Company record, you see a list of notes and there is no indication where the note came from.. what ticket or project.
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Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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Usability
HubSpot
HubSpot is superior! I use monday.com, Copper, Acculynx etc. HubSpot smokes them out of the water in all categories accept cost. If you utilize the tool, the ROI is significant. We have been able to maximize our outreach and capitalize on features, options, reports of this tool. Highly recommend
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Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered
HubSpot
Hubspot has been more robust for us as a tool due to the fact that marketing also lives in there with us. Both tools have great prospecting functionality, but the big thing for us has been the ability to have better aligned efforts and visibility with both sales & marketing working in the same space.
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Return on Investment
HubSpot
  • Hubspot automation significantly reduces the time we spend managing pipelines. Like hours to minutes time saving.
  • Integration with our website ensures lead capture is comprehensive and automatic, half of my research and information gathering is done before I get a notification of a new lead.
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ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.