HubSpot CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HubSpot CRM	Score 8.4 out of 10	N/A	HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…	$0 Per Month [Unlimited Users]

Pricing

HubSpot CRM

Editions & Modules

Free Forever: $0
Per Month [Unlimited Users]
CRM Bundle: $50
per month

Offerings

Pricing Offerings
HubSpot CRM
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Pricing Info

Community Pulse
	HubSpot CRM
Considered Both Products	HubSpot CRM Verified User Employee Chose HubSpot CRM I prefer HubSpot infinitely better. I had no say in the change from Salesforce to HubSpot, but I am thankful we made it. Easier to drill down on our data, able to run eMarketing and social media campaigns from HubSpot, and better reports and dashboards in HubSpot...these are … Incentivized Helpful? Verified User Manager Chose HubSpot CRM I have not evaluated other products like HubSpot CRM Incentivized Helpful? Andrew Bobynskyj Marketing Executive Chose HubSpot CRM Salesforce Marketing Cloud and HubSpot Marketing are somewhat similar but the Marketing platform on HubSpot beats it 9/10. It's way easier to use and is just tailored to marketing a little bit more. When it comes to Copper and Zoho Marketing Plus however, HubSpot completely … Incentivized Helpful? Haider Sulail Sales Account Manager Chose HubSpot CRM HubSpot CRM marketing automation streamlines repetitive tasks, including email campaigns, customer journey management, social media marketing, email personalization, HubSpot CRM scalability offers a safe harbor for businesses that are rapidly growing, as the agile and flexible … Incentivized Helpful? Verified User Consultant Chose HubSpot CRM Depending on the client and what I am doing, determine whether I recommend Hubspot or ActiveCampaign. ActiveCampaign has very similar Customer Experience Automation at a fraction of the cost. The UX isn't as good and it doesn't log emails per contact (only on deals), but it is … Incentivized Helpful? Gareth Foster Managing Director Chose HubSpot CRM Zendesk support is really good helpdesk software. HubSpot CRM is better at tracking interactions with a potential customer. Helpful? Verified User C-Level Executive Chose HubSpot CRM ZyWave provides valuable insight into specifics on the insurance industry, but it doesn't manage contacts, emails, or anything like HubSpot does. ZyWave is more of a directory and not editable, whereas HubSpot comes empty. You populate it with your contacts and companies. … Incentivized Helpful? Peter Heinicke Business Partner Chose HubSpot CRM Sage CRM I found easier to use and less useful since I want to align marketing with sales, and Sage CRM is not great at marketing. We ended up using Hubspot because of that, but Sage CRM was easier to adopt. (And Hubspot CRM was not available at the time). Incentivized Helpful? Verified User Executive Chose HubSpot CRM HubSpot was a better option for us based on pricing and capabilities. We needed a more marketing-focused CRM and HubSpot has allowed us to do just that. HubSpot has all of the options we need to increase our business and has been a solid ROI thus far after three years of using … Incentivized Helpful? Verified User Team Lead Chose HubSpot CRM HubSpot CRM can pretty much match up with Salesforce. However there are more integration features with Salesforce versus HubSpot CRM. It does not mean, however, that HubSpot CRM is not as versatile as Salesforce. What I'm trying to say is that Salesforce is more robust. Yet … Incentivized Helpful? Steve Richards Managing Director Chose HubSpot CRM VTiger is limited in many ways, HubSpot CRM has all on the features but you may have to pay for some. Incentivized Helpful? Verified User Professional Chose HubSpot CRM We started using monday.com in response to our problem with failing link integration on social posting. I love the features of HubSpot CRM for social posting in particular and email marketing so it's just a shame the links don't work. I enjoy combining HubSpot CRM and monday.com… Incentivized Helpful? Verified User Consultant Chose HubSpot CRM I have not particularly evaluated CRM's but my team did and I believe they chose HubSpot because it was better than the others Incentivized Helpful? Verified User Administrative Assistant Chose HubSpot CRM Its amazing! I've been out of this world for a bit raising my kids so it's amazing how far they've come! Incentivized Helpful? David Beaulieu Executive Director of Client Success Chose HubSpot CRM We switched from Salesforce to Hubspot in 2020, but I was not a frequent user of Salesforce at the time our company used it. We made the switch to Hubspot to save money. Incentivized Helpful? TH Tanner Hylek Account Manager Chose HubSpot CRM I have not used another CRM Incentivized Helpful? PP Phil Pak Marketing Sales Executive Chose HubSpot CRM Salesforce is a very powerful CRM as well, a lot more expensive and has many capabilities. For our team, not necessary to have all those features at such a high cost. Hubspot provides everything we need at a much better pricepoint. Layout and ease of use is better with … Incentivized Helpful? Verified User Manager Chose HubSpot CRM As I already mentioned, I have found various features that are essential in order to perform seamless operations between different departments. Along with this, I find it very easy to track and achieve my goals as well as align my goals with company goals. It's an overall good … Incentivized Helpful? Verified User Representative Chose HubSpot CRM Honestly, except for EnterpriseOne, I used these other products too long ago to compare. EnterpriseOne has a lot of capability but it is much more difficult to utilize their tools. Incentivized Helpful? Verified User Executive Chose HubSpot CRM Salesforce is better, but was originally more expensive. At this point the cost is equal. Agile and zendesk were not robust enough. Incentivized Helpful? ZH zach hester SVP advisory Chose HubSpot CRM HubSpot is a lot less expensive and clunky than the other 3 products Incentivized Helpful? Verified User Account Manager Chose HubSpot CRM HubSpot is user friendly, great overview and doesn't crash. Much better overall. Incentivized Helpful? DL Džiugas Luščinskas Manager for Business Clients Chose HubSpot CRM I have not tried many alternative platforms, but I now that ACUTE Attendance for example is a little simpler than HubSpot and it is easier for our technical team to manage the problem, but HubSpot crushes it because your platform provides why more options and abilities than any … Incentivized Helpful? Ahmed Baig Business Development Lead Chose HubSpot CRM I was used to Salesforce and HubSpot was picked by my organization. I have become accustomed to using HubSpot and prefer some aspects in it now. Incentivized Helpful? Cameron Freeman Marketing Team Lead Chose HubSpot CRM HubSpot is easier to use and is more in-depth than all the rest. Incentivized Helpful?
Top Pros	Pro Easy to use Pro User friendly Pro Email tracking
Top Cons	Minus Mobile app Minus Email address Minus Phone app

Features

HubSpot CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	HubSpot CRM 7.8 1590 Ratings 1% above category average
Customer data management / contact management	8.61532 Ratings
Workflow management	7.91502 Ratings
Territory management	5.0184 Ratings
Opportunity management	8.11435 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.41547 Ratings
Contract management	8.0185 Ratings
Quote & order management	7.71050 Ratings
Interaction tracking	8.61492 Ratings
Channel / partner relationship management	8.2186 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	HubSpot CRM 7.4 1061 Ratings 2% below category average
Case management	7.7987 Ratings
Call center management	7.0854 Ratings
Help desk management	7.5908 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	HubSpot CRM 8.3 1401 Ratings 9% above category average
Lead management	8.51322 Ratings
Email marketing	8.11332 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	HubSpot CRM 7.7 1452 Ratings 1% above category average
Task management	8.21393 Ratings
Billing and invoicing management	7.1724 Ratings
Reporting	7.81285 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	HubSpot CRM 7.6 1421 Ratings 1% above category average
Forecasting	7.41120 Ratings
Pipeline visualization	7.91350 Ratings
Customizable reports	7.51309 Ratings

Customization

Comparison of Customization features of Product A and Product B
	HubSpot CRM 7.1 1356 Ratings 7% below category average
Custom fields	7.71329 Ratings
Custom objects	7.01155 Ratings
Scripting environment	6.3132 Ratings
API for custom integration	7.4945 Ratings

Security

Comparison of Security features of Product A and Product B
	HubSpot CRM 8.5 1313 Ratings 2% above category average
Single sign-on capability	8.51174 Ratings
Role-based user permissions	8.41250 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	HubSpot CRM 7.7 1006 Ratings 6% above category average
Marketing automation	7.6999 Ratings
Compensation management	7.8657 Ratings

Platform

Comparison of Platform features of Product A and Product B
	HubSpot CRM 7.9 1193 Ratings 7% above category average
Mobile access	7.91193 Ratings

Best Alternatives
	HubSpot CRM
Small Businesses	Salesmate Score 9.8 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	HubSpot CRM
Likelihood to Recommend	8.1 (1634 ratings)
Likelihood to Renew	9.7 (29 ratings)
Usability	7.8 (1482 ratings)
Support Rating	6.7 (23 ratings)
Implementation Rating	7.8 (8 ratings)

User Testimonials
	HubSpot CRM
Likelihood to Recommend	HubSpot I can't really think of any scenarios or anything where HubSpot is is not appropriate but some areas that HubSpot is well suited like I previously stated is definitely the social media scheduling. Prior to HubSpot I would have to log on to each social account and upload status', images, videos separately and set posting times live whereas now I have control of all of our social channels and can schedule out posts for our most optimal posting days and hours. I also really love the automated workflows, it feels like I don't have to do anything and the CRM is making updates and sending things out to prospects/clients to our liking 24/7 whenever it is most appropriate. It's also really well suited for data tracking whether its my marketing team benefiting or our sales team and managers able to track calls. I know the sales team loves how well organized and grouped their lists and contacts are as it makes it easier for them to communicate within their general sector of the business Incentivized Andrew Bobynskyj Marketing Executive Read full review
Pros	HubSpot Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens. Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting. Automation for follow-up : With its feature called "sequences", follow-up emails made easy. Incentivized Gouthami Katta Brand partnerships Read full review
Cons	HubSpot A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off) Incentivized HW Hope Walker Marketing Manager Read full review
Likelihood to Renew	HubSpot To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client. Incentivized Usman Rehman Business Analyst Read full review
Usability	HubSpot It is a very intuitive tool that can be used without much training or preparation. You can easily search for what you want and quickly check the information of interest. The system works without any problems; there are no crashes or glitches that could affect daily work. Compared to the systems I've worked on, this one appealed to me the most. Incentivized WS Weronika Szymańska Business Manager Read full review
Support Rating	HubSpot Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool. Incentivized BZ Bill Zierold Sales Development Rep Read full review
Implementation Rating	HubSpot If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate Incentivized Greg Linnemanstons President Read full review
Alternatives Considered	HubSpot HubSpot is different as it allows us to see all deals as we wanted to compare to others as other apps don't have those features Hubspot has to view deals in different views and make it according to your pipelines the way you want to see the deals and data track the daily reports very easily and review our own performance for the day to grow more. Incentivized Tarandeep Singh Bawa Senior inside sales manager Read full review
Return on Investment	HubSpot HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information. The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version. The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in Incentivized MA Michael Augusti Founder Read full review
ScreenShots	HubSpot CRM Screenshots