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Top Rated
496 Ratings

HubSpot CRM

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Top Rated
496 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

HubSpot CRM

HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
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Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.2
Customer data management / contact management
HubSpot CRM
8.8
Workflow management
HubSpot CRM
8.8
Territory management
HubSpot CRM
7.2
Opportunity management
HubSpot CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.6
Contract management
HubSpot CRM
7.8
Quote & order management
HubSpot CRM
7.5
Interaction tracking
HubSpot CRM
8.1
Channel / partner relationship management
HubSpot CRM
8.2

Customer Service & Support

HubSpot CRM
8.1
Case management
HubSpot CRM
7.8
Call center management
HubSpot CRM
8.3
Help desk management
HubSpot CRM
8.1

Marketing Automation

HubSpot CRM
9.2
Lead management
HubSpot CRM
9.6
Email marketing
HubSpot CRM
8.8

CRM Project Management

HubSpot CRM
8.3
Task management
HubSpot CRM
9.2
Billing and invoicing management
HubSpot CRM
7.0
Reporting
HubSpot CRM
8.7

CRM Reporting & Analytics

HubSpot CRM
8.1
Forecasting
HubSpot CRM
8.6
Pipeline visualization
HubSpot CRM
8.4
Customizable reports
HubSpot CRM
7.3

Customization

HubSpot CRM
7.7
Custom fields
HubSpot CRM
8.7
Custom objects
HubSpot CRM
6.9
Scripting environment
HubSpot CRM
7.0
API for custom integration
HubSpot CRM
8.3

Security

HubSpot CRM
9.5
Single sign-on capability
HubSpot CRM
9.6
Role-based user permissions
HubSpot CRM
9.4

Social CRM

HubSpot CRM
8.4
Social data
HubSpot CRM
8.4
Social engagement
HubSpot CRM
8.4

Integrations with 3rd-party Software

HubSpot CRM
8.2
Marketing automation
HubSpot CRM
8.6
Compensation management
HubSpot CRM
7.9

Platform

HubSpot CRM
8.0
Mobile access
HubSpot CRM
8.0

Pros

HubSpot CRM

  • Super-intuitive - HubSpot's UI is very well-constructed, and was very easy for our team to get used to.
  • Cheap - Many of the basic CRM features are in the free or $50/month plans.
  • Easy logging and other integrations - HubSpot provides comprehensive tools to track notes, phone calls, attach documents, gain leads, etc... allowing for an all-inclusive sales interface.
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Cons

HubSpot CRM

  • Can get quite expensive - If you are looking more advanced tools, like SEO, strategy, and social media tools, they are included in some of the more expensive plans, which are only billed annually.
  • Doesn't integrate into other email tools - If you use a third-party email client there is no ability to track those emails through HubSpot's CRM currently.
  • Sometimes slow - The UI can sometimes slow a bit down but this is quite a small con.
Fedor Paretsky profile photo

Likelihood to Renew

HubSpot CRM

HubSpot CRM 10.0
Based on 3 answers
It has become an integral part of our sales, marketing, and underwriting departments
Spencer Rule profile photo

Usability

HubSpot CRM

HubSpot CRM 9.7
Based on 2 answers
It's really easy to get going and creating emails, landing pages and forms. Minimal coding knowledge needed.
Erin Harris profile photo

Support

HubSpot CRM

HubSpot CRM 10.0
Based on 2 answers
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Erin Harris profile photo

Implementation

HubSpot CRM

HubSpot CRM 9.6
Based on 3 answers
Because we use the HubSpot marketing platform, implementation was as simple as hitting "Go." The two work seamlessly together.
Carah Counts profile photo

Alternatives Considered

HubSpot CRM

Hubspot CRM is designed to fit within their ecosystem of marketing, sales, and support tools, so it's a little different beast than the other tools I've used. Base CRM is a powerful tool, but it's more of a stand-alone sales CRM platform with tools designed exclusively around a sales workflow. Don't expect it to be wonderful if you try to integrate it with 3rd party marketing automation solutions or the like. ActiveCampaign's CRM is pretty lightweight, as their priority is the marketing automation tools and email marketing.
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Return on Investment

HubSpot CRM

  • Hubspot CRM has solved a lot of headaches with lead management for us. Before I arrived, everyone was managing their own contact lists separately and we had no coordination (bear in mind that we are a small company of 5 at the moment). Getting everything centralized with Hubspot CRM has saved me countless hours and made it possible to lay a foundation of basic automation that is ready to grow with us as a company.
  • We've had a substantial decrease in order processing errors since deploying Hubspot CRM with our fulfillment personnel.
  • Hubspot CRM saves me approximately 30 minutes each day over our previous set up because I can more easily filter and segment our list to get lead and customer information I need.
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Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

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