HubSpot CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HubSpot CRM	Score 8.4 out of 10	N/A	HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…	$0 Per Month [Unlimited Users]

Pricing

HubSpot CRM

Editions & Modules

Free Forever: $0
Per Month [Unlimited Users]
CRM Bundle: $50
per month

Offerings

Pricing Offerings
HubSpot CRM
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Pricing Info

Community Pulse
	HubSpot CRM
Considered Both Products	HubSpot CRM Verified User Manager Chose HubSpot CRM I honestly believe that the examples I've shared are more complete and developed. But even more, I believe they're more attractive to the eye and user friendly, which adds a lot of value when it comes to a platform which will be used by many different teams and people who are … Incentivized Helpful? Verified User Manager Chose HubSpot CRM HubSpot CRM feels more economical that Salesforce, but both products have the same issue of seemingly requiring a full time person (or people) to set up and maintain the CRM. Both platforms are very powerful but end up being a major draw on resources to build team patterns to … Incentivized Helpful? Richard Lalonde Business Development Rep Chose HubSpot CRM I think HubSpot CRM is by far superior in terms of organization and keeping track of activities and kpi's. Incentivized Helpful? Verified User Employee Chose HubSpot CRM We used to use Outreach but we stopped because it wasn't as robust as HubSpot CRM. It also wasn't as easy to use. We couldn't store any client data in Outreach because it wasn't made for that. It also didn't integrate well with HubSpot CRM. So we got rid of it and I'm so glad … Incentivized Helpful? Verified User Manager Chose HubSpot CRM At the end of the day, we realized we weren't going to make a change. It would be a massive lift right now to make a change to a totally new system. I like what Pipedrive offered, but the effort to actually make the change is not worth it to us. Incentivized Helpful? Anita Guerra Sales Representative Chose HubSpot CRM Ease of use and understanding how it works and all of it's capabilities... Helpful? Verified User General Manager Chose HubSpot CRM Best value for money and clean ui with ease of use and something which is super easy to navigate. Incentivized Helpful? Verified User C-Level Executive Chose HubSpot CRM Much simpler to set up (vs Salesforce) and much more usable than Zoho. We switched from HubSpot -> Zoho because Zoho was way cheaper, but you get what you pay for(!) and so we recently switched back to HubSpot. Everyone is very happy! Incentivized Helpful? Verified User Administrator Chose HubSpot CRM Velocify only sends automated emails so being able to send custom ones is really nice. Velocifys call and record feature was much better than HubSpot CRM. HubSpot CRM cannot show a different caller ID than the one it calls which velocity can do. It would be nice to have to ring … Incentivized Helpful? CN Chris Niejadlik Account Manager Chose HubSpot CRM This answer may be a little more concise, as it's simpler! Although functionality is fairly similar, Management brought the Sales team into the boardroom and took us through a high-level guided tour of both Pipedrive & HubSpot CRM. It essentially boiled down to which interface … Incentivized Helpful? Verified User Executive Chose HubSpot CRM Free starter package and easy set-up. The first task was to set up a lead pipeline. After I discovered many more features, such as a ticket system, chatbot, and email sending in HubSpot, our team is using them on a daily basis. Incentivized Helpful? Verified User Employee Chose HubSpot CRM HubSpot+Salesforce is the most reliable and efficient combination I’ve ever used in a sales and marketing position. They complement each other perfectly, and I have nothing bad to say about it. And, thinking only about HubSpot, it’s quite friendly, which is really a stand-up … Incentivized Helpful? Verified User Executive Chose HubSpot CRM I like Hubspot as a way to track emails to cold prospects, conversations with prospects/clients, tracking opportunities, etc. Like I shared, the ramp up period isn't long and it's a nice way to stay organized when new members are joining on to ensure organization for team … Incentivized Helpful? Avesh Kumar Lead Engineer Chose HubSpot CRM Our team and senior managers deemed these products worth reviewing and requested that every team assess them, enabling our company to make an informed decision about the software to purchase. Everybody checked, and a survey was conducted among all those employees. We received … Incentivized Helpful? Rahul Mishra DevOps Developer Chose HubSpot CRM Our company was using Zoho CRM earlier but when our company started growing and started having so many clients. It was not that much smooth for our operations that is why we switched to HubSpot CRM and we are really happy until now with its performance and operations. So, I … Incentivized Helpful? SF Sabrina Frias Support Engineer Chose HubSpot CRM I tested Microsoft Dynamics. Microsoft Dynamics was powerful but felt heavy and complex for our needs. Freshsales had good AI tools but lacked our needed integrations. easy start, built-in email tracking, and clear deal stages without building everything from scratch. HubSpot … Incentivized Helpful? RB Robert Bradish Transmission Manager Chose HubSpot CRM We tried other product Zoho CRM before using HubSpot CRM. Zoho CRM was too hard for our team to learn, and didn’t work well with our other tools. HubSpot CRM is easier to use and fits better with what we need every day. It helps our team work faster and keeps all customer … Incentivized Helpful? Verified User Manager Chose HubSpot CRM We did analyze the Salesforce CRM Analytics for our team, but all of our team members are not technical people, so they were having issues using it. So we decided to go with HubSpot CRM because our non-tech team was fine with it as well, and they were really happy with its … Incentivized Helpful? MC Madison Crane Digital Marketing Manager Chose HubSpot CRM My team was using Pipeline earlier, but that was not working according to our expectations, and our users were increasing, and Pipedrive was not able to handle that kind of number, so we switched to HubSpot CRM, and it has met our expectations as it is handling a very large … Incentivized Helpful? GK Gaurav Khandelwal DevOps Lead Chose HubSpot CRM Our team did use Zoho CRM in the past, and it was a user-friendly tool. It was cost-effective as well. However, we later decided to go with HubSpot CRM because it offered us some valuable features. Zoho CRM was not compatible or easy to use with our existing tools. However, … Incentivized Helpful? DW Dan Wilkins Business Development Manager Chose HubSpot CRM I found that HubSpot CRM is the go to CRM solution on the market for sales. I have tried other CRMs which I often found were lacking features meaning you couldn't do half the things you wanted to, or they were on the other end of the spectrum where they were too specialised in … Incentivized Helpful? KK Kevin King Retail Sales Manager Chose HubSpot CRM The time between the different systems was to long to give a fair assessment. Incentivized Helpful? Mantra Manan Saraswat Product Manager Chose HubSpot CRM We use Apollo.io, but that's just for some sales automation. Mostly, HubSpot CRM has everything that a not-so-power user of a particular stream would ask for. You cannot go wrong with HubSpot CRM, and a very easy decision unless somebody has very specific requirements. As a … Incentivized Helpful? JM Joel Meno Project Engineer Chose HubSpot CRM I have worked for companies that used Pipedrive and Zoho CRM Plus, but despite their differences in features, I find these tools to be the same. Zoho CRM Plus is excellent software to keep clients' information in the same location, but it is too costly if you ask me. Pipedrive … Incentivized Helpful? Verified User Manager Chose HubSpot CRM We liked the automated marketing that is available in HubSpot CRM compared to other products. It's also very easy to create reporting and view pipelines for different teams. Incentivized Helpful?

Features

HubSpot CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	HubSpot CRM 8.1 1657 Ratings 4% above category average
Customer data management / contact management	8.91595 Ratings
Workflow management	8.41564 Ratings
Territory management	4.9184 Ratings
Opportunity management	8.61500 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.71613 Ratings
Contract management	7.9185 Ratings
Quote & order management	8.21098 Ratings
Interaction tracking	8.71557 Ratings
Channel / partner relationship management	8.2186 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	HubSpot CRM 8.0 1114 Ratings 5% above category average
Case management	8.31036 Ratings
Call center management	7.6891 Ratings
Help desk management	8.1951 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	HubSpot CRM 8.7 1464 Ratings 12% above category average
Lead management	8.91382 Ratings
Email marketing	8.61394 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	HubSpot CRM 8.3 1514 Ratings 8% above category average
Task management	8.41448 Ratings
Billing and invoicing management	8.0762 Ratings
Reporting	8.31343 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	HubSpot CRM 8.3 1482 Ratings 9% above category average
Forecasting	8.11170 Ratings
Pipeline visualization	8.51409 Ratings
Customizable reports	8.21368 Ratings

Customization

Comparison of Customization features of Product A and Product B
	HubSpot CRM 8.0 1417 Ratings 5% above category average
Custom fields	8.51388 Ratings
Custom objects	8.51210 Ratings
Scripting environment	6.3132 Ratings
API for custom integration	8.5991 Ratings

Security

Comparison of Security features of Product A and Product B
	HubSpot CRM 9.0 1376 Ratings 7% above category average
Single sign-on capability	9.01234 Ratings
Role-based user permissions	9.01313 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	HubSpot CRM 8.2 1057 Ratings 10% above category average
Marketing automation	8.51050 Ratings
Compensation management	8.0693 Ratings

Platform

Comparison of Platform features of Product A and Product B
	HubSpot CRM 8.0 1246 Ratings 6% above category average
Mobile access	8.01246 Ratings

Best Alternatives
	HubSpot CRM
Small Businesses	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	HubSpot CRM
Likelihood to Recommend	8.5 (1701 ratings)
Likelihood to Renew	10.0 (31 ratings)
Usability	8.3 (1549 ratings)
Availability	8.2 (1 ratings)
Performance	6.4 (1 ratings)
Support Rating	6.2 (24 ratings)
Implementation Rating	7.6 (9 ratings)
Configurability	4.5 (1 ratings)
Contract Terms and Pricing Model	5.5 (1 ratings)
Ease of integration	7.3 (1 ratings)
Product Scalability	7.3 (1 ratings)
Vendor post-sale	6.4 (1 ratings)
Vendor pre-sale	7.3 (1 ratings)

User Testimonials
	HubSpot CRM
Likelihood to Recommend	HubSpot I am giving it a 9 rating out of 10 because it has saved my job and helped my team to cracks very big deals. Last year, we were supposed to give a presentation to a client as we were about to sign him for a project. The client asked for our numbers in a real meeting, but we hadn't prepared them for our presentation. I logged in to HubSpot CRM and created a small report that included the relevant numbers. This turned out to be a very good decision for our company, as we subsequently signed that client. Incentivized Avesh Kumar Lead Engineer Read full review
Pros	HubSpot Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view. Task management is simple but effective. Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it. Gmail integration is quite smooth along with email tracking. Incentivized Mantra Manan Saraswat Product Manager Read full review
Cons	HubSpot More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan. Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file". I would like to see more native options for automation. Incentivized Jeff Keeney Sales and Customer Success at Cross-Sell Read full review
Likelihood to Renew	HubSpot Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly. Incentivized CN Chris Niejadlik Account Manager Read full review
Usability	HubSpot I am giving it this rating because it has helped us keep track of leads, it saved us a lot of time by automating tasks, and it makes it easy for different teams to work together. It is user-friendly and has improved our approach to communicating with customers and closing deals. Incentivized GK Gaurav Khandelwal DevOps Lead Read full review
Support Rating	HubSpot Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool. Incentivized BZ Bill Zierold Sales Development Rep Read full review
Implementation Rating	HubSpot If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate Incentivized Greg Linnemanstons President Read full review
Alternatives Considered	HubSpot We've been using Hubspot for years and don't foresee making any changes away from it. It has been fully integrated into how our business operates. We ultimately selected HubSpot CRM because it had all the features and functions that our marketing, sales, and operations teams wanted. And it offered those features and functions at the right price point for our organization. Incentivized Adam Montgomery Director of Sales Read full review
Return on Investment	HubSpot We were able to track good quality leads and push them to closure. The leads were contacted within 24 hours so lead drops were minimum. The sales and marketing team were accountable for generating leads and driving revenue becasue of AI-generated Targets. Incentivized AS Aravindan Shivaprakasam Digital Marketing Manager Read full review
ScreenShots	HubSpot CRM Screenshots