User friendly CRM that drives faster sales cycles.
August 20, 2025

User friendly CRM that drives faster sales cycles.

Avesh Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM to keep all our customer information and data in one place, which makes it easier for sales and marketing teams to track leads, follow up, and manage the pipeline. My team connected HubSpot with our billing, support, and reporting systems so everyone works with the same, real-time data. This helps us avoid scattered information, manual tracking, and missed follow-ups. I also use the insights from HubSpot to guide decisions on customer needs and future product improvements.

Pros

  • HubSpot shows all customer interactions in one place.
  • It makes tracking deals and sales stages very easy.
  • It saves time by automating follow-ups and reminders.
  • It connects smoothly with other tools we use.
  • It gives clear, real-time reports and dashboards.
  • It helps sales and marketing work together with better leads.

Cons

  • Reports are useful, but not always flexible enough.
  • Searching large amounts of data can feel slow.
  • Connecting HubSpot with special or custom tools requires additional effort.
  • Updating or cleaning lots of data at once is not very simple.
  • Deals close faster since all customer information is in one place.
  • More leads turn into customers because follow-ups are automatic.
  • Sales forecasts are more accurate with a clear pipeline view.
  • Teams save time by cutting down on manual work.
  • Sales, marketing, and support work together more smoothly.
  • Dashboards give clear insights that guide better decisions.
My experience journey with HubSpot CRM has been both challenging and easy at the same time. Many of my tasks are now automated, as we previously had to manually fetch customer data for our sales team. That has been taken care of by HubSpot CRM. Reports are easily accessible, and the most important thing is that all clients' or customers' data is available in a single platform.
Our team and senior managers deemed these products worth reviewing and requested that every team assess them, enabling our company to make an informed decision about the software to purchase. Everybody checked, and a survey was conducted among all those employees. We received the most votes for HubSpot CRM, as most employees preferred it.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I am giving it a 9 rating out of 10 because it has saved my job and helped my team to cracks very big deals. Last year, we were supposed to give a presentation to a client as we were about to sign him for a project. The client asked for our numbers in a real meeting, but we hadn't prepared them for our presentation. I logged in to HubSpot CRM and created a small report that included the relevant numbers. This turned out to be a very good decision for our company, as we subsequently signed that client.

HubSpot CRM Feature Ratings

9.7
Customer data management / contact management
10
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
10
Interaction tracking
10
8.7
Case management
9
Call center management
8
Help desk management
9
9.5
Lead management
10
Email marketing
9
9.3
Task management
9
Billing and invoicing management
10
Reporting
9
8.3
Forecasting
8
Pipeline visualization
8
Customizable reports
9
9.0
Custom fields
9
Custom objects
9
API for custom integration
9
9.0
Role-based user permissions
9
Single sign-on capability
9
8.5
Social data
8
Social engagement
9
8.5
Marketing automation
9
Compensation management
8
8.0
Mobile access
8

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