Likelihood to Recommend EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
Read full review What is your organization trying to achieve? What is the skill level of the staff using the software on a regular basis? What organizational support is available for the software? What are your asset management success factors? What do you want to see from the software?
Read full review Pros Real-time reporting; this was an improvement on the stand-along Microsoft Excel-based reports Integrates with Oracle; linking to an enterprise system help to link with the ledger Generally user friendly; the user interface and navigation is relatively intuitive to use Read full review Manages preventative maintenance with the flexibility to assign tasks to single or multiple assets without adding unnecessary computer effort. Has a very robust work management module with easy to understand schedules. Assigns costs to functions and assets to assist with identifying the most financially intensive portions of the operation. Read full review Cons The update schedule takes some getting used to Possible to accidentally lock yourself out of your own account (if admin) Read full review Configuration of approval limits and document routing can be challenging. Oracle Forms restricts some functions. A little flexibility in displaying different information would be helpful. Functionality is available in the HTML portions of the software. Read full review Usability EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
Read full review Support Rating The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
Read full review Alternatives Considered HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM,
IBM Maximo , etc. It may be best to include it as part of the options assessed for a solution to consider.
Read full review Oracle Utilities Work and Asset Management is a fully functional software with numerous capabilities. Job Plus is intended for smaller operations with minimal requirements. It really depends on what the organization needs and desires from its asset management software.
Read full review Return on Investment Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this. Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments. The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices. Read full review We have been able to apply preventative maintenance to a list of assets easily without significant computer effort. Oracle Utilities Work and Asset Management clearly tracks what maintenance has been completed for a given asset and what needs to be completed. Its web architecture allows support staff to quickly and easily address questions and issues without having to be at the project site. Purchase order integration allows seamless transfer of costs directly to assets and functions without additional computer effort. Read full review ScreenShots