Likelihood to Recommend The SQL database structure and application-consistent snapshots to local storage and recovery are very well done. The interface is nicely made and it is an intuitive design that needs very little training to use. The Restore from the Cloud function is cumbersome and slow, that could be improved by downloading and finding parts needed, instead of the entire backup media.
Read full review It's quite well suited for a medium to large size VMWare virtualization infrastructure where your production infrastructure can be failed over to a disaster recovery site. There are other cheaper options for a smaller budget business. Also, for a non mission critical virtual infrastructure, you can simply use VM backups such as Veeam backups for restoring failed VMs
Read full review Pros Backup of virtual machines. Upload to Cloud backups. Recovery of databases backed up through HYCU. Read full review Easy configuration and setup. Testing of a particular VM or datastore with several VMs is easy. Auto configuration of IPs makes the process even easier. Read full review Cons The rollout of the file level backup is still not there. The Restore from the Cloud function is not ideal and needs lots of work. Backups being in native format would be nice for certain files. Read full review It’s unfortunate, but more and more, the quality of VMware’s products and the technical support teams behind them has degraded significantly. We have opened several support requests within the last few months and ended up resolving a large majority ourselves due to the poor performance of their remote teams. VMware is suffering from the same illness that’s affecting multiple U.S. technology firms, in that their focus has shifted completely away from their customers and moved to pleasing investors. In doing so, clients suffer because they do not get properly tested products and the support teams behind them are very weak and overwhelmed. We worked close to a month trying to get SRM V6.5 to work. We have worked with many previous versions of SRM in the past while using HP EVAs, NetApps and Hitachi arrays, and we can honestly say that we are greatly disappointed with this release and the company. We escalated right up to engineering, but their response times were brutally slow; the technicians were juniors at best. As a technology leader, the last thing you want during a DR is to be dealing with a company that just can't deliver. SRM is not cheap, and you would expect much better products and support from VMware. If you are comparing products, try other companies like Veeam... We ended up using them instead, the setup and execution was easy and seamless, and they answered all our questions quickly and efficiently. They actually do care about their clients. Read full review Likelihood to Renew - easy to set up - easy to protect critical servers in case of disaster
Read full review Usability VMWare SRM is very easy to use and configure. You don't have to be a virtualization expert to learn SRM configuration and execution.
Read full review Support Rating I have had several requests, and issues with the rollout and deployment of HYCU in our production environment. The HYCU team of support and developers have met each issue with importance and some kind of resolution or explanation of help. They have been so supportive even in the not so easy ones. That says something for their product and team behind it.
Read full review Sometimes we have to struggle explaining the problem and getting it resolved on priority. The overall quality of support team is not as good as it used to be in past.
Read full review Alternatives Considered I have used several backup programs, I selected 2 just to be brief. The best thing I see with HYCU over Veeam is that it is much more difficult for an attacker if inside the network to gain access to the backups and objects saved in the backup storage. The best part about HYCU over Bacula is that it is much easier to use and more stable. The interface alone will save you from time and energy using other products
Read full review Entertained Veeam, however with SRM's tight integration and "brand" it was an easy decision. The cost for a 25 server license also weighed in the decision for using a VMware product. Plus I am a VMware fan and feel this option to go with SRM will transcend jobs.
Read full review Return on Investment We have saved a few SQL issues and recovered data that could have been corrupted. Applications and files have a place in the cloud in case the need is there for other depts. Restoring across datacenters is possible with HYCU saving us time and money to do so. Read full review The biggest positive is that we have a data recovery solution that we can test and verify in a live condition. Prior to this we were only hoping we could recover from a disaster. We've been only running for 4 months and haven't had to use SRM. Read full review ScreenShots