Hyland RPA vs. OpenText Operations Orchestration

Hyland RPA is well suited for highly repetitive manual processes. It works really well with more modern web applications. It is more difficult to work with older client-server applications where fields, buttons, and links may be harder to identify, but with time and experience using the tools, most problems can be resolved.

The products are being paired by the company with different software to specifically fit multiple scenarios. As a standalone platform, it can answer any task with its build-in content or the ability to create your own content and solution.

• Configurability
• Transparency
• Ease of Implementation

Incentivized

• Allows for the quick disconnection of accounts that break our terms of service
• Seamless integration with our billing system
• Has the ability to house all member/client account information in one single location

Incentivized

• Lack of dedicated support
• Documentation
• Training

Incentivized

• The product build in portal need to be more flexible

Our teams are now completely dependent on this solution and we've restructured our teams around the new processes we now have in place. It would be extremely difficult to be able to move forward without this product. We are more likely to buy more RPA bots than not renew at this point in time

Incentivized

Both RPA Analyst and RPA Designer are easy to learn and with experience almost any manual process can be automated. Once, the infrastructure is understood any organization should be able easily scale up it's automation efforts across multiple departments.

Hyland has been very responsive to our support tickets. They have consistently responded within their SLA.

Hyland RPA [(formerly AM Ensemble)] is much easier to configure and is fully integrated with Hyland. We probably would have used Selenium to accomplish what we were looking for but that required development resources and we were going to have to build in the integrations with Hyland and OnBase manually. This was useable out of the box and saved on development time

Incentivized

Most product works well enough, but none of them combine the non-agent/client approach to automation with an easy to develop mechanism (the drag&drop development approach) This alone put this solution on top of our preferred implantation product list

• Reduced the need to hire additional staff
• 90-100% coverage of contract settling
• Reducing errors

Incentivized

• If time is money, the time saved by using this all-in-one product has certainly saved time AND money.

Incentivized