HyperGuest vs. Preno - Hotel Management Software

By using HyperGuest, we were able to fulfill almost all use cases for our customers. HyperGuest is well suited for mid-level hotels and guest houses. With ever-evolving features, the customer base of HyperGuest is continuously growing day by day. The API framework helps connect faster and supports both Pull and push approaches for different operations, as appropriate. When we say Pull -it means any information retrieval for the partner is fetched in seconds. On the other hand, if we want to update booking etc., i.e., Pushing the information, it is also carried out seamlessly.

Incentivized

It has scalability, automation and very progressive. They listen to customer needs and adapt quickly. I look forward to the next phase of our journey with them. The business model is driven by a team of experts who truly care about your business. This quality supersedes any other quality sought in a business.

• Provide real time inventory availability.
• Helps in direct booking, saving a lot on commissions etc.
• Add to customer experience and help getting return business.

Incentivized

• Ease of use
• Customer Support
• Integrations
• Affordable

• I could not find any point which is lacking, though it was my first experience working with any such channel management product.

Incentivized

• Staff need to know how to use SiteMinder.
• Preno failed miserably at onboarding our business.
• Up to 21 hours to respond to chats, and phones often go unanswered.
• Poor linkage with Xero. Cost me over $3000 for an accountant to undo Xero issues after I spent hours going through the setup with someone from Preno.
• I purchased this for ease with Xero. This is absolutely false as Preno staff were unable to link it to Xero properly.

HyperGuest was less expensive and was able to fulfill almost all the requirements of our client.

Incentivized

Preno integrates with Light Speed and Xero. The two software systems we needed in our business. The integration gave us more time to focus on sales and other key aspects of the business.

• I would say HyperGuest has been helpful in providing a positive impact by helping our end customers and generating more revenue.

Incentivized

• better Focuse on Areas of Revenue
• Difficult Accounts Management
• Efficient Room Management