Ibexa DXP vs. Kibo eCommerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ibexa DXP
Score 8.1 out of 10
N/A
Ibexa, headquartered in Oslo, helps B2B companies to stay relevant and succeed by transforming traditional sales strategies into frictionless buying experiences, with their eponymous digial experience platform (DXP).
$20,143.81
per year
Kibo eCommerce
Score 7.8 out of 10
N/A
Kibo Software offers Kibo eCommerce (formerly Mozu), designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented ecommerce solution. Mozu was acquired by Kibo Software from Volusion in October 2016.N/A
Pricing
Ibexa DXPKibo eCommerce
Editions & Modules
Ibexa Content - Bronze
€ 15,000
per year
Ibexa Experience - Bronze
€ 23,000
per year
Ibexa Content - Silver
€26,000
per year
Ibexa Commerce - Bronze
€ 30,000
per year
Ibexa Content - Gold
€37,000
per year
Ibexa Experience - Silver
€40,000
per year
Ibexa Content - Platinum
€50,000
per year
Ibexa Commerce - Silver
€52,000
per year
Ibexa Experience - Gold
€57,000
per year
Ibexa Commerce - Gold
€74,000
per year
Ibexa Experience - Platinum
€77,000
per year
Ibexa Commerce - Platinum
€100,000
per year
No answers on this topic
Offerings
Pricing Offerings
Ibexa DXPKibo eCommerce
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Ibexa DXPKibo eCommerce
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Ibexa DXP
-
Ratings
Kibo eCommerce
8.3
6 Ratings
7% above category average
Product catalog & listings00 Ratings8.46 Ratings
Product management00 Ratings8.26 Ratings
Bulk product upload00 Ratings7.65 Ratings
Branding00 Ratings8.26 Ratings
Mobile storefront00 Ratings8.56 Ratings
Product variations00 Ratings8.55 Ratings
Website integration00 Ratings8.04 Ratings
Visual customization00 Ratings8.16 Ratings
CMS00 Ratings8.74 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Ibexa DXP
-
Ratings
Kibo eCommerce
9.0
2 Ratings
16% above category average
Checkout user experience00 Ratings9.02 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Ibexa DXP
-
Ratings
Kibo eCommerce
8.4
6 Ratings
1% above category average
eCommerce security00 Ratings8.46 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Ibexa DXP
-
Ratings
Kibo eCommerce
7.7
6 Ratings
1% above category average
Promotions & discounts00 Ratings8.56 Ratings
SEO00 Ratings7.02 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Ibexa DXP
-
Ratings
Kibo eCommerce
7.6
6 Ratings
4% below category average
Multi-site management00 Ratings8.26 Ratings
Order processing00 Ratings9.02 Ratings
Inventory management00 Ratings9.01 Ratings
Shipping00 Ratings9.01 Ratings
Custom functionality00 Ratings3.01 Ratings
Best Alternatives
Ibexa DXPKibo eCommerce
Small Businesses
Progress Sitefinity
Progress Sitefinity
Score 7.7 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ibexa DXPKibo eCommerce
Likelihood to Recommend
8.1
(6 ratings)
7.9
(6 ratings)
Likelihood to Renew
8.6
(2 ratings)
-
(0 ratings)
Usability
7.6
(6 ratings)
-
(0 ratings)
Support Rating
8.4
(6 ratings)
1.0
(1 ratings)
Implementation Rating
7.3
(1 ratings)
1.0
(1 ratings)
Contract Terms and Pricing Model
8.4
(4 ratings)
-
(0 ratings)
Professional Services
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
Ibexa DXPKibo eCommerce
Likelihood to Recommend
Ibexa
I always recommend Ibexa DXP to my fellows. The only scenario that I would not recommend it is if the site is either too small, too simple, or that they simply cannot afford to stand it up properly.
Read full review
Kibo Software, Inc.
The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
Read full review
Pros
Ibexa
  • Block technology is by far one of my favorite features of the tool. This allows us to quickly layout content in a unique manner with a variety of display options.
  • Micro Shareable content blocks allow users to quickly share our content across the web and drive more relevant traffic back to our site.
  • Reusable content blocks allow for better management of content throughout the site, ensuring accuracy with a simple update.
Read full review
Kibo Software, Inc.
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Read full review
Cons
Ibexa
  • Limited partners when you compare to other solutions (WordPress, Drupal, etc). It took us a while to find a solid, trusted developer.
Read full review
Kibo Software, Inc.
  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Read full review
Likelihood to Renew
Ibexa
Very happy with current relationship and websites
Read full review
Kibo Software, Inc.
No answers on this topic
Usability
Ibexa
It is quite easy to navigate through the backend and also, you can directly work in frontend view. Dynamic content can be created on the fly. Their Landing page features are awesome. You create a page by drag & drop.
Read full review
Kibo Software, Inc.
No answers on this topic
Support Rating
Ibexa
They are directly reachable and help you to deal with other services, e.g. if would like to set up a CDN for China or if you would like to integrate a tool like HubSpot. If there is anything you are missing, they help you to find a workaround until they can deliver such items - like local language versions.
Read full review
Kibo Software, Inc.
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Read full review
Implementation Rating
Ibexa
The partner selected makes a significant impact on the usability and experience
Read full review
Kibo Software, Inc.
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Read full review
Alternatives Considered
Ibexa
Read full review
Kibo Software, Inc.
We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
Read full review
Contract Terms and Pricing Model
Ibexa
We’ve priced other enterprise products and found Ibexa DXP to be a bit more expensive. However, not enough to dissuade us from staying with the product.
Read full review
Kibo Software, Inc.
No answers on this topic
Professional Services
Ibexa
The partner ecosystem is small. However, we've worked with two Ibexa partners over the last 10 years. They were very skilled. They were great companies. We've interviewed other Ibexa partners in North America. We found them all to be professional with solid resumes.
Read full review
Kibo Software, Inc.
No answers on this topic
Return on Investment
Ibexa
  • Overall, Ibexa DXP has met all of our business requirements. I can’t think of anything we haven’t been able to accomplish with Ibexa DXP.
  • We do see it as a bit expensive to own and operate. Licensing is a bit pricey.
  • Ibexa has stood by [its] product. They have been responsive to all of our requests. That's made a difference in the day-to-day support of the product.
Read full review
Kibo Software, Inc.
  • Kibo has always delivered rapid & exceptional support to our organization
  • Kibo has been cost-competitive when considering other vendors
  • The platform continues to add value without requiring substantial additional investments
Read full review
ScreenShots

Kibo eCommerce Screenshots

Screenshot of User Friendly Tooling:
Empower non-technical teams to manage the look & feel of the digital storefront with drag-&-drop functionality, preview environments, & intuitive content management tools.Screenshot of Mobile-First Architecture:
Deliver consistent online experiences with natively responsive sites on a single code base