IBM Aspera on Cloud vs. Kiteworks

In one specific situation I had to quickly transfer about ten files really fast that were really large but my colleague from another company only had Aspera and it worked so well with no errors and was so fast. It was really helpful to get our promo done with our strict deadline.

Incentivized

Kiteworks is very good for securely sharing files external to your company and doing so without your customers knowing who each other are. The interface is simple and relatively intuitive. We have had some issues in getting timely support from Accellion this past year, but they seem to be doing better lately.

Incentivized

• Ease of use: the Graphical User Interface doesn't require technical know-how to operate
• Delivery Receipts: this allows us the confidence to know our files have reached our customers
• Activity Monitor: lets you know how much data you have used, which is important for budgeting reasons.

Incentivized

• Microsoft Office Plugins
• Desktop Synchronization
• Mobile Ability
• Group chat
• File Filtering

• Track upload/download usage OVERALL to know how much space is left
• Track cloud storage overall to know how much space is left
• More easily send single links to users for download, rather than full access (I know it is possible, but it is not intuitive)

Incentivized

• Encrypting our files appears to be less than 100% complete
• Software updates cannot be scheduled to take place automatically like their old product
• Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.

Incentivized

My experience with Aspera applications and with other vendors. My score will go to 8 as soon as AoC's Files App has the Search Through Sub-folders feature. We want to remove Aspera Shares, which has an older inefficient user interface.

Incentivized

The support from IBM is fast and reliable. Very knowledgeable engineers provide you with the support on Aspera. We had a very good experience when opened tickets and we were able to get our issues resolved quickly. Most solutions are provided within a day so you can expect a quick turnaround time. Overall, the support has been very good.

Incentivized

The service provided by the authorized vendor was excellent. It was a good collaboration between the vendor IT team and internal IT team. They provided us with a timeline and we verified and approved that timeline. Daily stand ups and weekly meetups were conducted to update the internal team on progress. They were able to deliver all deliverables on time also, they conducted both alpha testing and beta version testing in time. Overall, they were able to complete the implementation in the given timeline.

Incentivized

These cloud storage products deliver sufficient space to store data and access and have an array of ways to transfer this data and keep it secure. IBM Aspera on Cloud focuses on the transfer and makes it a lot faster mainly due to its patented tech and altered UDP protocol. Since most of production code uses IBM services, it was natural to go with IBM Aspera on Cloud.

The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].

Incentivized

• IBM Aspera has allowed us to scale our file-based deliveries to several terabytes across thousands of assets per month.
• IBM Aspera has allowed us to deliver reliably without many issues, increasing operational efficiency.
• IBM Aspera has allowed us to deliver materials on time, which has had a direct and positive impact on our content consumption.

Incentivized

• Before then kitework we used 3 different products. It was expensive and difficult manage.