IBM Business Automation Workflow vs. MetricStream Case and Incident Management
IBM Business Automation Workflow vs. MetricStream Case and Incident Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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IBM Business Automation Workflow | N/A | IBM Business Automation Workflow is a solution that helps users automate digital workflows to increase productivity, efficiency and insights — on premises or on cloud. | N/A | |
MetricStream Case and Incident Management | N/A | MetricStream Case and Incident Management built on the MetricStream Platform, enables users to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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IBM Business Automation Workflow | MetricStream Case and Incident Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Reporting & Analytics |
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Process Engine |
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Collaboration |
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Content Management Capabilties |
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IBM Business Automation Workflow | MetricStream Case and Incident Management | |
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Small Businesses | Square 9 Softworks Score 9.7 out of 10 | Kissflow Score 6.3 out of 10 |
Medium-sized Companies | Square 9 Softworks Score 9.7 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
Enterprises | IBM Cloud Pak for Business Automation Score 9.1 out of 10 | Infor Human Resources Score 7.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IBM Business Automation Workflow | MetricStream Case and Incident Management | |
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Likelihood to Recommend | 10.0 (8 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (4 ratings) | - (0 ratings) |
Usability | 8.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.0 (2 ratings) | - (0 ratings) |
In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
IBM Business Automation Workflow | MetricStream Case and Incident Management | |
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Likelihood to Recommend | IBM | MetricStream No answers on this topic |
Pros | IBM | MetricStream No answers on this topic |
Cons | IBM | MetricStream No answers on this topic |
Likelihood to Renew | IBM | MetricStream No answers on this topic |
Usability | IBM | MetricStream No answers on this topic |
Support Rating | IBM | MetricStream No answers on this topic |
In-Person Training | IBM | MetricStream No answers on this topic |
Implementation Rating | IBM | MetricStream No answers on this topic |
Alternatives Considered | IBM | MetricStream No answers on this topic |
Scalability | IBM | MetricStream No answers on this topic |
Return on Investment | IBM | MetricStream No answers on this topic |
ScreenShots |