Good BPM tool with many features.
May 11, 2020

Good BPM tool with many features.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Business Process Manager

IBM BPM is used as middleware in our organization. It is used in the Banking and Finance sector of our organization. It allows us to customize the flow and we can even have a track of all the activities done. When it comes to user interfaces most of the other technologies use scripting and HTML tags but we do not have a track of all the activities done. In IBM, this problem is facilitated and it saves our time as a developer in tracking the issue faster.

Pros

  • It allows us to use mobile development, which most of the other BPM suites do not provide.
  • It adapts to new technology faster. Example: They are trying to implement microservices now, which is currently trending.
  • It has the whole structure divided into parts like process center and process management, all of which make the tracking and development and monitoring instances easier.

Cons

  • The system gets crashed when many instances go into the queue stage. The system even crashes and sometimes restarts automatically when the load on the server increases. We had to develop a separate software for this and maintain the same.
  • We cannot manipulate the data during run time. It is difficult to develop user-interfaces with complex functionality.
  • In order to consume external services that follow HTTP protocol, we need to use IDE for that, and consuming services from IDE takes a lot of time to give a response.
  • Easier to implement and does not take much effort to work on it.
  • Versioning made easy. We can even degrade to the previous version in case of any issue, which is not easier to do in other BPM suites, thereby, saving a good amount of time.
  • Helped in achieving client requirements faster, which results in a higher return of investment.
IBM BPM makes development easier, which is faster when compared to the others. IBM's customer support is good. Easy for the user to learn while providing powerful integration. More secure when compared to others. It provides the reusability of components. Monitoring and report capability is also high in IBM BPM.
Issues can be raised through tickets and it works based on the priority of the issue. The Support Team response is also good and the solution is provided in a short span of time. In a case where the issue is serious, they try to find out the root cause and provide an alternative for it.

Do you think IBM Business Automation Workflow delivers good value for the price?

Yes

Are you happy with IBM Business Automation Workflow's feature set?

Yes

Did IBM Business Automation Workflow live up to sales and marketing promises?

Yes

Did implementation of IBM Business Automation Workflow go as expected?

Yes

Would you buy IBM Business Automation Workflow again?

Yes

IBM BPM is recommended wherever it requires the organization to develop in multiple platforms IBM supports like mobile, cloud, and web-based development. It is recommended for processes that require complex structures. It is not recommended where the UI structures are complex and when the business requirement has more load on the server.

IBM Business Automation Workflow Feature Ratings

7.5
Process designer
8
Process simulation
8
Business rules engine
7
SOA support
5
Process player
7
Support for modeling languages
8
Form builder
8
Model execution
9
5.0
Social collaboration tools
5
8.7
Dashboards
9
Standard reports
8
Custom reports
9
8.0
Content management
8

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