IBM Case Manager vs. Informatica Data Archive (legacy) vs. Proofpoint Intelligent Compliance

It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.

Incentivized

To manage users, go to the admin dashboard, here is a section for users. In this users section here you can see which users are configured and you have the ability to suspend a user. If you want to edit or add users, you need to go to the Organization section, then click on another user section there, which then gives you the ability to edit or add users.

Incentivized

Proofpoint Intelligent Compliance is well suited for organizations with a large amount of employees, in my opinion, as they have a lot of options for grouping users in various ways to send specific learning content to them. For a smaller organization, the employees might utilize all of the built-in training videos, phishing simulations, and content more rapidly, which would not justify the pricey cost of the tool.

Incentivized

• IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
• IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
• IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.

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• Works well with curated data
• Allows you to monitor data movements within an organisation
• Advisable to use ILM if already using Informatica PowerCenter

Incentivized

• Email archiving. Being able to access, on the fly, your entire email archive. Being able to filter by date, sender, attachment, etc. It can get really granular and is able to pull up records fast.
• Targeted Attack Protection for all incoming emails. Having the ability to automatically scan, quarantine, or re-write URLs within emails. Comparing incoming emails to potential phishing attempts already seen by other institutions.
• Email encryption & automatic encryption are based on certain rules set up on the firewall. e.g. automatically encrypt outgoing email if it has an attachment or contains a string of numbers that may be personal information.

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• Integration with IBM BPM.
• Integration with Cloud

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• As we are still piloting the product at our company at this time the feedback is highly limited.

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• The end-user interface is lacking in appeal/aesthetics and is not that intuitive. I have seen archive solutions that don't work very well have a better interface than this. I think the interface can be prettied up quite a bit.
• The admin interface is lacking in features and is not intuitive. It has more capabilities than the previous archives I've used, but utilizing these features is a little complicated without demos or being walked through it.
• We have had a lot of accounts not map properly. Apparently, there is a limit as to how many errors can be outstanding before you run into issues because all the emails tied to those issues are "queued" waiting for a home (and there is a storage limit for that). I have to set a reminder to check that periodically and resolve the issues manually.

Incentivized

IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.

Incentivized

[The] customer support is quite good. Cost also has another point to add, along with process integration and ease of using new tool.

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We did a bake off and for our particular needs Proofpoint was the right product. We used a matrix with requirements and their product checked all the boxes. Making it a easy decision.

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• We have been seeing organizations who implemented ICM had faster processing of their transactions.
• We have been seeing organizations who implemented ICM found improved customer service

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• it is also fully integrated with all other AWS services
• manages the entire life cycle of the Certificates by itself, so it will reduce your work by a really big amount
• it can also be easily integrated with ELB and front-end cloud services.

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• Strengthened our staff's Cybersecurity Skills.
• Provided a variety of additional training content that is used throughout the year
• Allowed us to track and monitor which of our users need additional training in regard to Cybersecurity

Incentivized