Proofpoint Archiving and Compliance has positives and negatives.
May 22, 2019

Proofpoint Archiving and Compliance has positives and negatives.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Archiving and Compliance

Our entire organization is using Proofpoint Archiving and Compliance. It is nice how the email addresses tie to the Active Directory account for the user and act as a smart archive with a personal portal. It allows us the ability to grant access to each user their own archives, so if they accidentally deleted an email or realized later on that they need it, they can retrieve it from their own personal portal.
  • Mapping emails to specific users allow it to be organized and accessible to each end user.
  • SSO makes it easy for end users to log in and view their archives.
  • The end-user interface is lacking in appeal/aesthetics and is not that intuitive. I have seen archive solutions that don't work very well have a better interface than this. I think the interface can be prettied up quite a bit.
  • The admin interface is lacking in features and is not intuitive. It has more capabilities than the previous archives I've used, but utilizing these features is a little complicated without demos or being walked through it.
  • We have had a lot of accounts not map properly. Apparently, there is a limit as to how many errors can be outstanding before you run into issues because all the emails tied to those issues are "queued" waiting for a home (and there is a storage limit for that). I have to set a reminder to check that periodically and resolve the issues manually.
  • Eventually, we will be consolidating our archives into this solution. Having all archives in one location (from various migrations over the years) will cut down on admin time for legal matters, as well as not having to worry about duplicate emails from different archives.
  • Admins will not have to search for emails that users deleted or can't find and now need. They can find their own emails.
  • We can grant access to our legal team to run their own search and gather projects, which takes a decent amount of time off IT admins' plates.
Microsoft's archiving is a little clunky. Sometimes with corporate network security policies, you may run into issues downloading the data. In the end, it can work pretty well. But having a 3rd party archiving solution helps a lot for redundancy, protection, etc.

Sonian's system was slow and very limited. Search functions were very limited and exporting was even more limited.
It is great if you want to allow your end-users to have access to their own permanent archive. If they have access to this archive, they don't need to retain as many emails in their mailbox. This does two things:
1) For those admins concerned with storage limits, the users can confidently delete emails and maintain a smaller profile and
2) If they are deleting more emails, there are less emails available to attackers in the case of an account compromise.
I know #2 is a small chance of happening, but it does happen and seems to be the #1 goal of attackers nowadays to compromise an account.