IBM Cloud Managed Istio vs. Salesforce Lightning Components & Developer Experience

Clearly, the [IBM Cloud Managed Istio] tool is very useful when you have multiple services and each service is connecting with other services through APIs in different networks. To manage this type of complex network, [IBM Cloud Managed Istio] is very useful. It comes with a license that can increase the billing of your project so make sure if your application network mesh, monitoring cannot be managed on your own then you can use it. If your application is not very complex then you have many tools available like Grafana, Prometheus, Sumo Logic, which you can integrate individually with your cluster and implement. In this type of scenario, it is better to not use [IBM Cloud Managed Istio] and it will serve your purpose as well.

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If you have a large customer base and a large amount of data on each of your customers, it is really strong in creating personalized content that your salespeople can use in their pitch meetings—and then setting up workflows for automated for lifecycle journey creations to automatically go out to customers.

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• Layers transparently onto existing applications
• Allows control of access and rules to be developed
• Creates metrics for usage

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• It has a very smooth integration with Salesforce and third-party tools, ensuring easy tracking of policies and assets.
• It also has impressive security features like used-based permissions and encrypted data.
• Everything can be managed from a centralized place which saves a lot of time.

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• Some more functionalities added could improve it better.
• Better technical user guidance.

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• It takes a while before it recognizes bounced emails.
• We get so many notifications from a single action. Not sure if this can be modified in the settings though.
• Error messages are sometimes unclear which makes it hard for us to identify the problem.

It's very good, but it's still living in a little bit in an older design aspect, but I think a lot of it is about to come out, just hasn't quite gotten there yet. Still a little clunky from a you have to know it to know it or you know it to use it. It takes a little bit of training to get into it. It's not quite the, anybody can come in and start using it immediately, type feel.

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Training and usage support available

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I am not an administrator so there may very well be outstanding Support and I am just not privy to it. On a user level it's hard to gauge the effectiveness and responsiveness of Support because nearly everything has to go through an administrator

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We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.

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• It reduced the complexity of network mesh (ingress/egress services).
• One tool with many solutions. No need to integrate monitoring tools or notification tools.
• It reduced the number of lines of YAML code.
• It reduced the number of labor hours.

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• Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
• Tracking of current jobs and relating them to past jobs is very useful.
• More efficient use of Sales Reps time.
• Sales Managers have good visibility into how their people are working.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info