IBM Cloud Pak for AIOps vs. OpsRamp

IBM Watson AIOps is well suited for IT Asset Management tasks due to its insightful dashboard that leads our IT Team to track IT Asset usage/requirements in real-time. We have also enjoyed using the reports provided for IT Asset Management which we provide to our upper management team for predictive budgeting purposes. We found that IBM Watson AIOps is not as well suited for our Application resource automation as the tuning (aggressiveness) is not as tunable as we would like.

Incentivized

PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.

Incentivized

• Easy management of multiple data center from single platform.
• Multiple host issues management and also nice file management tool.
• Effective interactive chatbot building.

Incentivized

• Infrastructure and application monitoring.
• Infrastructure and application alerting.
• Automated patching.
• ITSM tools.

Incentivized

• Deployment procedure documentation can be improved.
• Fine tuning capabilities for IT Asset management could be improved.
• Alerting features could be improved.

Incentivized

• Self Service Portal for cloud deployments.
• Stabilization on existing ticketing systems.
• Cloud resource deployments by integrating OpsRamp with cloud.

Incentivized

It's a good and user friendly tool.

Incentivized

OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.

Incentivized

IBM Watson AIOps stacks up well with Turbonomic because it basically is Turbonomic. IBM added Turbonomic's feature set into IBM Watson AIOps and we were therefore quite comfortable shifting to the re-branded version introduced by IBM. We do like the fact that IBM Watson AIOps includes the functionality of Turbonomic.

Incentivized

Pricing is very economical. You pay for monitoring and alerting, but you get a full suite of tools for the same price for free (including, Patching, ITSM, CMDB, and change management) - Good package for cheaper.

Incentivized

Technical support is appreciable. We have dedicated customer relations managers to check and see the improvement of the tool and its flaws. Sometimes, we get to interact with CMO of the organization asking our feedback and suggestions. Not every organization does that.

Incentivized

• Easy to manage and monitor services from one single platform.
• The best and functional solution to host various Cloud environment.
• The management of multiple document and files.

Incentivized

• 90% alert reduction.
• 70% of manual, routine IT.
• Processes now automated.
• 50% increase in team.
• Efficiency and productivity.

Incentivized