IBM Cloud Pak for Integration vs. Zoho Flow

We are always working on improving our brand - good customer care and efficient services are the roads to that. By picking IBM's AI automation, we are able to coordinate and connect processes around the company to deliver efficient services on store and online on our website. We've been able to seamlessly automate and digitize most of our operations.

Incentivized

For small—to medium-sized connections between different applications, Zoho Flow is quick and easy to set up and test. However, as a Flow becomes more complicated with multiple connections and decisions, it becomes more difficult to track errors and faults and manage changes. Some of this is due to the history not being detailed enough, and some is just the UI, where you can't zoom in and out and clearly see connecting lines for flows.

Incentivized

• Test generation gives useful insights into missing tests before launching the bots.
• Open API files helps us understand what is running behind the scenes.

Incentivized

• Works with all other Zoho apps to connect them together and share data
• User interface and dashboard are nice. Gives you a detailed look into flow history and/or audit of your flows
• The ability to set logic responses and incorporate custom functions makes the app even more powerful

Incentivized

• Natural language processing needs more attention to have more flowing conversations.

Incentivized

• Some history is missing, and not all error reporting is comprehensive enough on more complex functions.
• The ability to run tests on custom functions exists in other apps like CRM.
• Ability to create custom connections for OAuth like in the CRM application.

Incentivized

Flow can accomplish almost anything you want to do. It's imperfect, but it could be with just a few more features and better error management/visibility. For someone who's not a developer, this is a no-brainer. Having used other products in the past, like Zapier, this is as easy to use, if not even easier.

Incentivized

I've reached out to the support team several times with assistance requests in Zoho Flow. Each time the team has answered my questions promptly and accurately. And because we are mainly integrating other Zoho apps their teams are perfectly positioned to solve our problems.

Incentivized

I've used Zapier and both programs are similar. Zapier has deeper integrations or more apps to integrate with but considering Flow's association with other Zoho apps this does it for us!

Incentivized

• Achieving consistency across operations.
• IBM RPA provides bots to handle the micron tasks which are monotonous and boring.

Incentivized

• Quick and Easy to set up without the need for a Developer.
• Visibility into the history of flows and the ability to rerun is a big time saver.

Incentivized