IBM Cloud Private vs. Salesforce Lightning Platform

IBM Cloud Private is an ideal platform for companies to accelerate their business growth. It helps in reducing the cost of IT and operations while delivering a great customer experience. With IBM Cloud Private, you can gain agility and security with a flexible hybrid model that fits your needs. It's highly recommended to my colleagues from me.

Incentivized

We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.

• Capacity On Demand to scale up and down environments
• SaaS model allows our team to have less involvement in managing or controlling the underlying cloud infrastructure including network, servers, operating systems, storage, or even individual application capabilities.
• SaaS model allows our team to worry less about upgrades, fix packs, environment support etc.

Incentivized

• Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
• Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
• Parent/Child account hierarchy exists which is helpful.
• Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
• Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.

Incentivized

• Bluemix/IBM Cloud UI can be better
• Changing Brand name from Bluemix to IBM Cloud, as we are habituated to Bluemix more

Incentivized

• Can be cumbersome: takes multiple clicks to get where you need to go
• Lightning is slower than original Salesforce, and it is very noticeable
• The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it

Incentivized

This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.

Incentivized

Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.

Incentivized

With VMware cloud, each VMware Cloud customer must have an SDDC account(VMC) as well as a general AWS account. The two accounts must be linked for the service to work which is a tiresome thing to do for some clients but with IBM Cloud Private all these issues are solved.

Incentivized

We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.

Incentivized

• IBM Cloud has helped us start using the cloud and migrating old services to the cloud.

Incentivized

• Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
• Tracking of current jobs and relating them to past jobs is very useful.
• More efficient use of Sales Reps time.
• Sales Managers have good visibility into how their people are working.

Incentivized