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Salesforce Lightning PlatformFormerly Salesforce App Cloud
Salesforce Lightning Platform
Salesforce Lightning Platform
Starting at $25 Per User Per Month
View PricingOverview
What is Salesforce Lightning Platform?
Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.
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Top Rated
2020
Popular Features
View all 11 features- Platform access control (34)9.191%
- Scalability (35)9.090%
- Services-enabled integration (34)8.484%
- Ease of building user interfaces (37)7.979%
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Pricing
View all pricingStarter
$25.00
Cloud
Per User Per Month
Plus
$100.00
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Lightning Platform?
Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.
With the Salesforce Platform and Heroku users can deploy, run, and manage apps written in open languages like Ruby, Java, PHP and more. Deploy code via git and Salesforce Platform automatically builds and runs the application so developers can focus on delivering engaging apps for their own users. In addition, Heroku Enterprise provides collaboration functionality, additional control features, and enterprise grade support.
With Lightning on the Salesforce Platform, developers can also quickly deliver innovative apps with an interactive UX by using reusable building blocks including maps, calendars, buttons, and number entry forms. And, with the Salesforce Lightning Design System, every developer has a how-to guide and code for building beautiful apps.
The Salesforce AppExchange is a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help Salesforce users find the best match for their business. Whether developers are looking for applications to accelerate internal implementations or looking to grow their business by selling apps or components to other customers, the AppExchange can assist with that.
Salesforce Lightning Platform Competitors
Salesforce Lightning Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.
Quickbase are common alternatives for Salesforce Lightning Platform.
Reviewers rate Platform access control highest, with a score of 9.1.
The most common users of Salesforce Lightning Platform are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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(1-25 of 37)- Popular Filters
Companies can't remove reviews or game the system. Here's why
We use Salesforce to keep track of our day-to-day customer engagements. Right from actioning leads that land on the SFDC platform to managing opportunities, Salesforce is crucial to our sales operation. I love the level of customization I can put into my lead/contact/opportunity views and my sales reports too. My manager knows what I'm working on based solely on the updates I make on our CRM Salesforce. I've used it before in an organisation too, along with other leading CRMs in the industry. However, after trying everything else, I can safely say that Salesforce CRM is the best that is out there. Highly recommended.
- Managing lead lifecycle
- Managing opportunity lifecycle
- Sales Reports and the level of customizations available
- Social features and dashboard
- The interface - While it's very practical, I'd like a better UI, something on the lines of what Zoho does maybe
- the color scheme
- Loading of views can be laggy
- processing speed
March 29, 2023
Salesforce Lightning Platform, everything you need
I currently work as the delivery manager for Salesforce Lightning Platform. It is currently used throughout the business for marketing, sales and customer care. there are other areas of the business who use Salesforce Lightning Platform. It allows for automation of critical business processes.
- Email Automation
- Reporting
- Dashboards
- Subscribing to more reports
November 28, 2022
Streamlines All the Sales Efforts of the Firm in One Place
Score 8 out of 10
Vetted Review
Verified User
The analysts use it to raise sales support requests. We also use Chatter, which is an internal FB-like UI where employees post interesting articles, comments, etc. One can also see the accounts mapped to the Client Directors using this platform. Additionally, there are Opportunity summary dashboards and Who knows what dashboards which help employees know the status of which opportunity and which analyst to reach out to for a particular topic.
- Raising sales support requests for the sales team
- Viewing the status of each sales opportunity
- Viewing a list of who knows what in the firm for analysts to reach out to those employees
- The platform can improve its UI. It is a bit difficult for a new user to navigate his/her way initially.
July 13, 2022
Lightning Improvement from Classic
Salesforce serves as a great way to organize your data and your data relationships. We use it primarily to organize our contacts and track leads to generate more users for our product.
- Automation procedures
- Auto full capabilities
- User interface
- Some glitches in terms of custom functionality.
- Can be more customized for each individual user.
- Report searching isn’t as easy as in Classic.
May 14, 2022
Life changing!
Salesforce is one of the important and major tools we use everyday in our job. Salesforce ia very useful to us This tool makes our life easy and this has everything. We can check the status of our bookings here, it makes our tasks easier as we can chat and do emails here with the clients.
- Check the status of our bookings.
- Send and receive emails.
- You can check your productivity.
- Leave important notes to thw chatter box.
- I wish we can change the background color ans more options for background designs.
- Chat/message feature with other users within the organization.
- Some error messages are unclear and we hope they can change the phrases and make it more understandable.
- Sometimes it is slow but not all the time.
May 10, 2022
Money Back Guaranteed!
Score 10 out of 10
Vetted Review
Verified User
Salesforce Lightning Platform is our main tool as a sales coordinator. We use it for many things such as communicating with our clients through email, sending leads to prospects, and monitoring our sales and revenue. Using this tool helps us to compare sales and revenue from previous months to see our areas of improvement.
- Sales and revenue computation.
- Sending leads to prospects that helps us win the business.
- Helps us communicates with clients.
- It takes a while before it recognizes bounced emails.
- We get so many notifications from a single action. Not sure if this can be modified in the settings though.
- Error messages are sometimes unclear which makes it hard for us to identify the problem.
November 23, 2021
Salesforce- Lightning Strikes Twice
We converted over to the Salesforce Lightning Platform from the standard cloud over the past few years- and appreciated many of the changes it brings with it. It's not across the entire organization just yet, but it does help in streamlining the Salesforce experience and make integration a little bit easier.
- Ease of use.
- Clean interface.
- Good integration and sandbox.
- Interface can be TOO simple at times.
- Some previously available options are hard to find.
- Specific workflows can be challenging to create.
November 04, 2021
A powerful tool for a company ANY size
Our company leverages the tool as a primary CRM for our sales team, pre-sales team, and customer experience team. We have custom integrations and API's across another CRM and still prefer Salesforce Lightning Platform. We're able to bundle and categorize clients based on segments that are custom to our operations, and it provides us enough resources to undertake all marketing efforts, and reporting efforts down the line.
- Categorizes contacts and companies according to custom and pre-made fields.
- Allows for a very high detail of user permission management.
- Simple interface that loads fast and without a hitch.
- UX could be prettier
- API integration support should be simpler.
October 25, 2021
Good Business Development CRM with Flexibility to customize
We use Salesforce in a number of areas. I am most familiar with it in the human resources and business development sections of the company. It is used on a company wide basis in both of these areas. The main problem that this has solved is to combine mulitple process into one platform so that the information is all in one place.
- ability to incorporate systems
- create specific reports
- easy work flow for process
- displays are easy to understand
- lots of training required
- hard to integrate into other systems
June 15, 2021
Salesforce Lightning Review!
We use the Salesforce Lightning Platform as a sales organization. It is only the sales department that uses this platform today. We use it to keep track of all of our customers. Within each customer account, we can document notes, write down specific customer specifics on what products/services they are using, and any competitor information that follows. By keeping this information current, we can then set up opportunities that we believe as sales reps have a probability of closing. All of this can be tracked so management can review it in a timely manner and get a snapshot of sales performance at any time.
- Ability to track opportunities efficiently
- Allows you to add detailed information on competitor data
- Provides easy follow-ups where each sales rep can provide notes specific to each customer
- The way the quoting tool is used could be a little easier to understand
- We build reports from time to time and the process can get tedious at times
- Sometimes the dialer that we use to call customers does not work
June 14, 2021
Salesforce Lightning Platform Review
Salesforce Lightening Platform is used across our company by all departments to keep track of all communication in once place, that typically get lost in floods of emails. The sales department specifically uses it to track all RFPS, wins/losses, campaign statuses, revenue for our pipelines, as well as allows us to assign specific tasks to different departments through the various campaign steps.
- Keeps all communication for campaigns in one place.
- Minimizes the floods of emails, where communication tends to get lost.
- Efficient tracking for RFP statuses from pre to post sale.
- The learning curve can be challenging.
- Design and interface often vary from company to company.
- Pricey.
May 02, 2021
Lightning in a bottle!
It was originally used by our sales department but we integrated it with other systems via an ETL and now it is used company-wide. We are in the process of switching to some new systems and are basing the architecture of that integration off compatibility with Salesforce Lightning Platform. Although it has many strengths, the ease with which we can connect to Salesforce Lightning Platform and sync data makes us more efficient and prevents departmental silos.
- Allows add-ons and connectivity.
- Training, training, training.
- Community upvoting.
- Seasonal updates.
- Allows for customization and data uploading.
- Permission layers can be redundant and time-consuming.
- Error messages that cannot be customized are confusing for the end user.
April 30, 2021
Great CRM for every Customer Success Manager
Our entire org uses [Salesforce Lightning Platform (formerly Salesforce App Cloud)] as our sole CRM for tracking customer health, leads, contracts, and account management. It's our one stop shop CRM and is easy to use (who doesn't use Salesforce?!).
As an Enterprise Customer Success Manager, it is critical to have the Lightning version because we can more readily see what we need faster and more efficiently, and reporting is super easy to create and use. It also helps me track my MBOs which I am measured on internally.
As an Enterprise Customer Success Manager, it is critical to have the Lightning version because we can more readily see what we need faster and more efficiently, and reporting is super easy to create and use. It also helps me track my MBOs which I am measured on internally.
- Reporting
- CRM
- Contracts
- Health status
- Can be cumbersome: takes multiple clicks to get where you need to go
- Lightning is slower than original Salesforce, and it is very noticeable
- The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it
April 27, 2021
Slow, Cumbersome, and Lacks Intuitive Customization
Our team based account management utilized Salesforce Lightning to manage cases and display different windows of information at once. It is used by our team as well as our support team. It is the base of all of our work as we work almost exclusively out of cases.
- Effective case management.
- N/A - Lightning is worse than our previous solution, Service Cloud.
- Very slow and clunky.
- Lack of customization.
- Not visually appealing.
March 30, 2021
Salesforce Lightning - Powerful Developer Landscape
Salesforce Lightning Platform is our primary CRM and is used by all of our sales staff from lead generation through delivery of product. It is relatively easy to sync back and forth with our ERP system because of the ability to create custom modules. I've also added non sales data to the app so that I can use the report module to share information across departments. The security layers make it simple to keep information compartmentalized.
- The customization options are great. I can add whatever modules I want and relate them together.
- The security features make it easy to know who can see what.
- Workflows allow for automating of many tasks, including emails, field updates, etc.
- The reporting module is weak compared to the rest. Essentially no customization at all.
- Some of the default modules - Opportunity Contacts - for example, have almost customization options, meaning I had to build my own module and work around it.
- I would like more oversight into how and when users are working in the system.
March 20, 2021
Salesforce review from an end user
Salesforce [Lightning Platform (formerly Salesforce App Cloud)] is used as our system of record for all customer interactions. We keep information about accounts, opportunities, contacts, and much more.
- It's a great way to organize your interations
- With custom reports, you can drill into the data
- It would be great if you didn't need a customer outreach tool in addition, but instead could email or call directly from SFDC.
March 02, 2020
Salesforce Lightning Platform (Formerly Salesforce App Cloud) is Modern Case Management Software for Your Law Firm
We use the Salesforce Lightning Platform (formerly Salesforce App Cloud) in every department of our Company. Our call center uses it to complete legal intakes and qualify potential clients for different areas of law that we practice. If they are eligible (for one or more areas of practice), we create matters that we use to follow their cases through from start to finish. Our disability department has several sub-departments who use it for various reasons. Case management follows cases through from filing through getting awarded by SSA. Medical records use it to order, catalog, and store records. We have a personal injury and mass tort department that also uses it for case management. This keeps all records organized because we use "record types" to know which area of law each record applies to. There's also a taskbar and timeline so you can visually see where our clients are in their filing process and what tasks or steps need to be taken to move the case along.
- Organizing records by type
- Keeping notes organized
- Following up on tasks and assigning/completing new tasks
- Creating documents
- Referring out clients to other law offices for areas that we don't practice
- Managing case costs and expenses
- Scheduling for hearings
- More document friendly (we had to integrate box)
- Stronger integration with five9 for documentation purposes
- Adding call counters and automatic call logs
- Dashboards updating in real-time
February 27, 2020
Salesforce - A must for any sales organization who takes themselves and their customers seriously!
We use SLP as the backbone of our entire sales cycle. All other programs that different teams use are fully integrated with SF thereby providing a seamless experience across the organization.
We are able to track the progress of accounts, contacts, and leads from the marketing stage/nurturing right through to after sales service.
We are able to track the progress of accounts, contacts, and leads from the marketing stage/nurturing right through to after sales service.
- Integrates with other programs I use.
- Stores info in a coherent manner.
- Could work on more integrations possibly LinkedIn.
- Sometimes mapping is not seamless and there are glitches.
February 27, 2020
Welcome to Salesforce
Salesforce is the premiere CRM in use. The Lightning platform allows other apps to merge with SFDC and keep it as your single source of truth while expanding your company's capabilities with every external app on the market. This is the most capable sales platform on the planet and you will pay dearly for the privilege to use it. It is worth every dollar.
- Integrations to extend Salesforce's capabilities.
- Connects Salesforce back to where you do your work.
- Converting from SFDC classic to Lightning takes some adjustment.
- Some custom apps may not work in the old system.
January 15, 2020
My Salesforce Lightning Platform - All In One CRM and MORE!
Salesforce Lightning has been a tool covering a lot of problems. The highest of those priorities is tracking sales opportunities from the first time we engage to if we win the opportunity as a new client or not. This includes many attributes such as possible revenue, needed resources, etc. The second part of the tool we use the most is a repository of sorts, everything from the contract to meeting notes, to passwords and more.
- Contract repository
- Meeting notes and action items
- Mobile version is lacking a tad
- Slight learning curve
December 09, 2019
Salesforce - It's what Everyone Uses
We're using Salesforce as a CRM. Our customer success teams have ticketing systems and integration with other tools like JIRA. We keep track of projects there, contact persons, and industry details. It works well as a snapshot of information for employees who may not know a customer well. We also track customer specific development in cases here. And we take full advantage of the dashboard functionality and reports. We have several reports that are used on a daily basis by upper management to track sales progress, customer support efforts, and overall success of business lines. It's a good tool for pulling together complex information across the divisions of our company. We've had success building out functionality in the platform over time.
- Customer Profiles
- Linking to other applications
- Reports
- Saving your session
- Easy to share pages
- Intuitive design
December 05, 2019
Best CRM for your buck
Salesforce Lightning Platform is being used by the entire organization. The sales team, customer success, CEO, and marketing all use SFLP. We keep track of potential clients coming through the pipeline, current clients, as well as accounts we're going after and prospecting. It's where we track revenue, deals we've won, and categorize clients by vertical information.
- It keeps track of all open opportunities.
- It keeps track of all closed won opportunities.
- We can track reasons why opportunities were lost.
- Keeps track of who owns different accounts within Salesforce Lightning.
- It can be a bit buggy at times, like randomly not letting you save or making you refresh the page or do the same action, and then it will save.
- Bugs really are the main issue here. Otherwise it's great with reporting!
December 04, 2019
We Love Salesforce Lightning Platform
Salesforce Lightning Platform is used across several verticals of my organization, including sales, sales operations, sales excellence, sales administration, marketing, operations, and customer support. It is used most importantly by the sales reps, account executives, and account managers, who use the tools available to accurately manage their pipelines and forecast upcoming deals.
- Reporting dashboards.
- Pipeline management.
- Contact records.
- Not entirely user-friendly and intuitive.
- Sometimes glitchy when inputting a pending opportunity entry.
- Synching with 3rd party applications is often glitchy.
December 04, 2019
Lightning Fast With Thunderous Analytics!
Salesforce Lightning is used by our Sales Development, Account Executive, Account Management, and other Managerial teams. It allows us to organize all leads and accounts in one space. This gives full insight into all conversations had with the client from the moment they are a prospect until the very end (though hopefully there is no end once they are a client). In a business where turn over happens relatively frequently, it keeps our Sales Development Representatives in the loop so that they can continue engaging clients thoughtfully even if the previous SDR has left or been promoted. It also allows for easy communication between Customer Success associates and Account Executives on the off chance that any issues arise.
- Organization.
- Analytics.
- Ease of use.
- Integrating marketing initiatives.
- Creating specific search reports.
- Customization of fields.
November 26, 2019
Salesforce has everything we need to manage our clients
Currently, we use Salesforce across our entire organization but it's most heavily used in Client Support and Sales. For our client support team, Salesforce is crucial for keeping track of our client base, we store all their info, activities, emails, webinar attendance, etc. We also use cases to monitor our clients batch screenings/production and opportunities for renewals. Sales uses all of these components too but they heavily use leads to track all prospective clients that come in through webinars, flash classes, conferences and so on. My favorite thing that Salesforce does is allows us to easily report and track our quarterly and yearly progress to see if we are meeting our goals or not.
- Reports and dashboards - I can build my own reports very easily to see upcoming renewals, first-year clients and so on. Then, I can create my own custom dashboard to track my favorite reports.
- Opportunities and quotes - when I first started here we didn't use Opportunities for tracking renewals and upgrades. Now, it's easy to see what I'm working on and when ready I just add the products to a quote and it sends it to our billing for really fast invoice creation. It used to take me hours to do this and now it's seconds.
- I love using activities - it keeps me organized and up to date on all my accounts that I manage. Plus, I can create future tasks so I don't forget to reach out.
- I can send mass emails to any group of clients and I can create nice email templates with "placeholders" which allow me to use the first name of the main point of contact across hundreds of organizations. Again, this saves me lots of time.
- With Lightning, the calendar is seriously lacking functionality. With Classic, I could schedule events across multiple people in my organization (something I have to do quite often). We cannot do this with Lightning and it's a big shortcoming. It caused such an issue for us that we stopped using events in SF and moved completely to Google Calendar for all work events.
- Calendar and email sync with Google - again, this worked fine with Classic and then when we switched to Lightning it didn't.
- Technical and client support - it's been frustrating dealing with support here. I've either had things messed up or just not resolved and a lot of times it takes a very long time to look into a small issue. It has made me reluctant to reach out again.