Salesforce Lightning Platform

Salesforce Lightning Platform

Salesforce Lightning Platform

682 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Salesforce Lightning Platform	Score 8.0 out of 10	N/A	Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.	$25 Per User Per Month

Pricing

Salesforce Lightning Platform

Editions & Modules

Starter: $25.00
Per User Per Month
Plus: $100.00
Per User Per Month

Offerings

Pricing Offerings
Salesforce Lightning Platform
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Salesforce Lightning Platform
Considered Both Products	Salesforce Lightning Platform Mary Bruder Enterprise Account Executive Chose Salesforce Lightning Platform Salesforce Lightning Platform provides a more sales-focused CRM. It allows the sales force of an organization to be able to stay organized and can pull necessary reports to get a better understanding on how the business is performing regarding sales and customer activity. … Helpful? Verified User Project Manager Chose Salesforce Lightning Platform I have only used Salesforce Lightning Platform for crm purposes Incentivized Helpful? Verified User Contributor Chose Salesforce Lightning Platform Salesforce stands out purely for its enterprise pedigree. No other competitor out there knows Enterprise business as well as Salesforce does. It is levels about the rest of the competition in terms of managing heavy processing requirements of a large enterprise. I did not have … Helpful? Verified User Manager Chose Salesforce Lightning Platform Compared to Sage CRM, Salesforce Lightning Platform is leaps and bounds ahead. Sage CRM feels outdated and very slow compared to Salesforce Lightning Platform. There is a lot more ability to integrate Salesforce Lightning Platform with other APIs and systems. There is more of … Incentivized Helpful? Verified User Employee Chose Salesforce Lightning Platform I have been using Salesforce for two years now. Ans I have not used any other platform before similar on this. I find Salesforce very easy to use and this really makes your job much easier and faster. Its features are easy to understand and use and I am glad I have learned … Incentivized Helpful? Verified User Engineer Chose Salesforce Lightning Platform We have always been a Salesforce shop, but have grown with the App Cloud platform as it's evolved. We eventually moved to lightning based on the streamlined interface and increased ease of use for our employees. So far we are happy with the results. Would definitely recommend … Incentivized Helpful? Verified User Manager Chose Salesforce Lightning Platform Salesforce, while more expensive, provides faster support, higher scalability options, and an increased opportunity to change any details whether it's about user permissions management, custom field or object creation, or an integration of another application. What really sets … Incentivized Helpful? Michael French Senior Manager Workforce Planning - Project Managment Chose Salesforce Lightning Platform Salesforce has more functionality as a CRM platform. The major disadvantage is the ability to integrate with Microsoft products. Ability to integrate with Microsoft is the best part about 356 given that it is a Microsoft product. Even though the price is more expensive, it … Incentivized Helpful? Simon Vargas Director Of Business Development - Operating Room, Vein Therapy, Personal Protective Equipment (PPE) Chose Salesforce Lightning Platform We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. … Incentivized Helpful? Verified User Account Manager Chose Salesforce Lightning Platform It offers way more functionalities and the interface/design can be fully customized to best support your companies needs. Incentivized Helpful? Verified User Project Manager Chose Salesforce Lightning Platform N/A Incentivized Helpful? Verified User Account Manager Chose Salesforce Lightning Platform NA - I've only used [Salesforce Lightning Platform (formerly Salesforce App Cloud)] in my tenure as a CSM Incentivized Helpful? JL Jacob LaBruzzo Customer Success Outreach Manager Chose Salesforce Lightning Platform I would love to switch back to Service Cloud as it was much, much more intuitive and fast. I would even take Salesforce Classic over Lightning. It at least wasn't this slow. Incentivized Helpful? Joseph Lemos Director of Information Technology Chose Salesforce Lightning Platform I think Salesforce has the most powerful developer engine - I have yet to need a module that I couldn't create (maybe with help). I probably could have made the others work but Salesforce, in my opinion, made it the easiest. Salesforce is reliable and established as well so … Incentivized Helpful? Shanna Baty Paralegal/Supervisor Chose Salesforce Lightning Platform I used a program formerly known as "CP." I considered it somewhat outdated, and it does not have any of the modern features that the Salesforce Lightning Platform (formerly Salesforce App Cloud) has. I consider the Salesforce Lightning Platform (formerly Salesforce App Cloud) … Incentivized Helpful? Verified User Employee Chose Salesforce Lightning Platform I use both. SF is the constant through the organization and I receive leads into SF and pass on opportunities through SF. SL is better for internal processes within business dev. Incentivized Helpful? Jonathan Justin Lewis IT Operations Manager Chose Salesforce Lightning Platform Salesforce is the premeire product. Period. The others are cheaper and less capable, they may fulfill your organisation's needs but you will always be looking at Salesforce with wishful eyes. If you are a company that needs to bootstrap then spend the time to evaluate your … Incentivized Helpful? Sarah Meerschaert Business Operations Manager Chose Salesforce Lightning Platform Microsoft is pretty limited in functionality compared to Salesforce. Most folks coming into your organization are going to have some level of Salesforce experience but will most likely not have experience with Dynamics. Dynamics doesn't connect as well to other platforms. Incentivized Helpful? Alexa Terry Account Executive Chose Salesforce Lightning Platform I believe the only reason we didn't choose monday.com is because we're just a bit bigger (company size- 75 people) than what monday.com handles. We also are in San Francisco, and Salesforce pretty much owns this entire city. I was also not part of the selection process of the … Incentivized Helpful? Matthew Bernstein Account Executive Chose Salesforce Lightning Platform There is a reason why the Salesforce Lightning Platform is the market leader for all things related to customer relationship management. While Close is somewhat user-friendly, it pales in comparison to all the features, bells, and whistles that the Salesforce Lightning Platform … Incentivized Helpful? Verified User Employee Chose Salesforce Lightning Platform We originally used spreadsheets when we first started. That worked fine until we started growing by over 100% year over year. We were able to upload all of our previous accounts in Salesforce Classic once it was called for. However, Salesforce Classic soon became redundant and … Incentivized Helpful? Verified User Account Manager Chose Salesforce Lightning Platform We needed a product that would allow for easy and dynamic reports for potential and new clients. Account Managers use other products as well to monitor the client's success and Salesforce allows for seamless integration to other platforms. This serves as a one-stop-shop for all … Incentivized Helpful? FM Fraser Murphy Sales Team Leader Chose Salesforce Lightning Platform We currently use the two together, along with HubSpot sales. Salesforce is our primary CRM and where we track and manage account and contact information. Salesforce is much more flexible and intuitive - everything is where you would expect it to be. HubSpot reporting is … Incentivized Helpful? JC Jordan Chen Client Relations Manager Chose Salesforce Lightning Platform I think that the Lightning platform is not as clean and doesn't integrate that well. Whenever I was logged out, it was such a treck to have to log back in and I never actually knew if my activity was being saved or actually being tracked. Personally, Lightning is not my … Incentivized Helpful? RT Rhiannon Thompson Customer Success Specialist Chose Salesforce Lightning Platform Close and Salesforce are two very different beasts. Close is much more user friendly but lacks the ability to serve complex infrastructures and hierarchies provided by Salesforce. Close is much simpler and faster--great for high volume but will not provide you with rich, … Incentivized Helpful?

Features

Salesforce Lightning Platform

Platform-as-a-Service

Comparison of Platform-as-a-Service features of Product A and Product B
	Salesforce Lightning Platform 7.4 39 Ratings 8% below category average
Ease of building user interfaces	5.539 Ratings
Scalability	8.837 Ratings
Platform management overhead	7.733 Ratings
Workflow engine capability	6.935 Ratings
Platform access control	8.836 Ratings
Services-enabled integration	9.036 Ratings
Development environment creation	7.233 Ratings
Development environment replication	6.931 Ratings
Issue monitoring and notification	7.134 Ratings
Issue recovery	6.731 Ratings
Upgrades and platform fixes	7.536 Ratings

Best Alternatives
	Salesforce Lightning Platform
Small Businesses	AWS Lambda Score 8.6 out of 10
Medium-sized Companies	Red Hat OpenShift Score 9.3 out of 10
Enterprises	Red Hat OpenShift Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	Salesforce Lightning Platform
Likelihood to Recommend	7.1 (39 ratings)
Usability	7.5 (4 ratings)
Support Rating	8.1 (15 ratings)

User Testimonials
	Salesforce Lightning Platform
Likelihood to Recommend	Salesforce We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue. Verified User Anonymous Read full review
Pros	Salesforce Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made. Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency. Parent/Child account hierarchy exists which is helpful. Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts. Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform. Incentivized RT Rhiannon Thompson Customer Success Specialist Read full review
Cons	Salesforce Can be cumbersome: takes multiple clicks to get where you need to go Lightning is slower than original Salesforce, and it is very noticeable The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it Incentivized Verified User Anonymous Read full review
Usability	Salesforce UI can be quite complex, but the more that is required will bring more complexity. Can handle complexity and variety very well, but makes ground-level views harder when not knowing full extent of functionality. Finding new functionalities can be difficult to pinpoint on some pages Incentivized Verified User Anonymous Read full review
Support Rating	Salesforce Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support. Incentivized Shanna Kostopulos Paralegal/Supervisor Read full review
Alternatives Considered	Salesforce We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since. Incentivized Simon Vargas Director Of Business Development - Operating Room, Vein Therapy, Personal Protective Equipment (PPE) Read full review
Return on Investment	Salesforce Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions. Tracking of current jobs and relating them to past jobs is very useful. More efficient use of Sales Reps time. Sales Managers have good visibility into how their people are working. Incentivized Joseph Lemos Director of Information Technology Read full review
ScreenShots