IBM Digital Commerce vs. MultiPass

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization

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Multipass gateway solution provides a wide range of features for both merchants and their customers. Merchants can get their foreign payments directly to their bank account. It offers multiple currency payment & international money exchange rate. All of our customer information & payment activity can be tracked by it's online merchant portal. I suggest it to small business owners who are searching for a secured & reliable payment gateway system

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• Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
• Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
• Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc

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• We can create our own hosted business related payment page through MultiPass.
• Recurring billing option can be setup for our customers.
• It provides merchant centre for businesses. Multipss gateway merchants can access all of their real time transactions activity & customer information.

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• The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
• The catalog load can be simplified.
• WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.

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• They provide customer service over the week but sometimes they are unreachable.
• MultiPass charge monthly maintenance fee, sometimes it is unaffordable for small businesses.
• Their online Merchant Center sometimes stuck suddenly.

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The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.

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IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use

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In my business career I used many payment gateway system but MultiPass is one of the best Solution compared to others. Xoom, Skrill & others are too much complicated. They wants lots of documents for seamless transactions. But MultiPass is easy to set up. It is customizable & secured. It provides exact currency exchange rates like international market. Their customer support solve each problem instantly. MultiPass adds great value into small businesses. That's why i prefer it amongst all.

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• For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
• Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
• Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.

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• Our international sale increase day by day when we setup international payment system through MultiPass.
• We can collect various customer information by it's merchant portal.
• We can collect payments directly to our bank.
• Real time transactions can be tracked by it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info