IBM Digital Commerce at a glance
Anonymous | TrustRadius Reviewer
May 30, 2019

IBM Digital Commerce at a glance

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Digital Commerce

We had a need to choose a next-generation commerce platform for our company and we went through an evaluation period. IBM Digital Commerce was the only product that allowed us to do light customization while working with an IBM Digital Commerce engine to provide a streamlined checkout process. We were on a deadline to get our sites modernized with IBM Digital Commerce.
  • Flexibility in the framework for customization and expansion.
  • Includes a great set of out of the box features.
  • Has a somewhat challenging technical learning curve for business users.
  • Quick turnaround time on websites.
  • IBM could benefit from a user community for ideation.
  • Customization still has some steep technical challenges if you want to make large expansions.
  • It requires a dedicated technical support team.
  • We were able to roll out Commerce in record time thanks to a good understanding of the tool and our required processes.
  • We were able to roll it out on several websites in quick secessions due to the platform's features.
  • We were able to plan a solid road map given repeatable projects.
IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use.
IBM Digital Commerce is well suited if you need something fairly streamlined for commerce and you have a mature back end system for fulfillment it is an easy fit to put it in. If there is complexity in your system and you need to design a process around a commerce platform, this would be a challenge. It has specific use cases given your business case.

IBM Digital Commerce Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
8
Branding
8
Mobile storefront
8
Product variations
8
Website integration
8
Visual customization
8
CMS
4
Abandoned cart recovery
6
Checkout user experience
6
eCommerce security
6
Promotions & discounts
7
Personalized recommendations
7
SEO
7
Multi-site management
8
Order processing
5
Inventory management
6
Shipping
6
Custom functionality
6