What users are saying about
21 Ratings
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Score 7.3 out of 101

Likelihood to Recommend

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
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Feature Rating Comparison

Online Storefront

IBM Digital Commerce
7.2
Product catalog & listings
IBM Digital Commerce
8.5
Product management
IBM Digital Commerce
7.5
Bulk product upload
IBM Digital Commerce
9.0
Branding
IBM Digital Commerce
7.5
Mobile storefront
IBM Digital Commerce
6.0
Product variations
IBM Digital Commerce
7.5
Website integration
IBM Digital Commerce
8.5
Visual customization
IBM Digital Commerce
7.5
CMS
IBM Digital Commerce
3.0

Online Shopping Cart

IBM Digital Commerce
8.7
Abandoned cart recovery
IBM Digital Commerce
9.0
Checkout user experience
IBM Digital Commerce
8.5

Online Payment System

IBM Digital Commerce
7.5
eCommerce security
IBM Digital Commerce
7.5

eCommerce Marketing

IBM Digital Commerce
6.7
Promotions & discounts
IBM Digital Commerce
7.0
Personalized recommendations
IBM Digital Commerce
5.5
SEO
IBM Digital Commerce
7.5

eCommerce Business Management

IBM Digital Commerce
7.9
Multi-site management
IBM Digital Commerce
8.5
Order processing
IBM Digital Commerce
8.5
Inventory management
IBM Digital Commerce
8.0
Shipping
IBM Digital Commerce
7.0
Custom functionality
IBM Digital Commerce
7.5

Pros

IBM Digital Commerce

  • Scalability. Since WebSphere Commerce is based on WebSphere Application Server, it's fully scalable just like WAS.
  • Support. Their support team is a pleasure to work with. They get back to you quickly and are knowledgeable of their product, so I learn a lot from them about things that are not covered in detail in their documentation.
  • Robust. The software is robust once it's up and running since it depends on WAS.
  • Sample store & sample data. It's really fast to get a store up and running based on the sample store & data they provided.
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Cons

IBM Digital Commerce

  • Business tools are quite difficult to use especially for non-technical users. The steps involved in creating promotions or loading a catalog are often difficult for non-technical users to use.
  • Business tools are often very difficult to customize (Accelerator, Sales Center, Management Center). It requires a lot of steps [when] trying to make simple changes.
  • Being that WCS depends on WAS, it's always behind the curb from the latest WAS version.
Joel Ong profile photo

Likelihood to Renew

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
We have the manpower resources to work in WebSphere Commerce. It is not very easy to get good WebSphere Commerce resources.
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Alternatives Considered

IBM Digital Commerce

Compared to some other software that our clients have considered, a lot of them choose WebSphere Commerce because of the ability to scale easily. Some of our customers are coming from a PHP based ecommerce platform that doesn't allow them to scale up and they're hitting the limit of their ecommerce system
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Return on Investment

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong profile photo

Pricing Details

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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