What users are saying about
13 Ratings
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Score 9 out of 100
24 Ratings
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Score 9 out of 100

Feature Set Ratings

    Enterprise Content Management

    IBM ECM

    Feature Set Not Supported
    N/A
    7.6

    Oracle WebCenter Content

    76%
    Oracle WebCenter Content ranks higher in 12/12 features

    Content capture & imaging

    N/A
    0 Ratings
    7.8
    78%
    4 Ratings

    File sync, storage & archiving

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Document management

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Records management

    N/A
    0 Ratings
    7.2
    72%
    4 Ratings

    Content search & retrieval

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Enterprise content collaboration

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Content publishing & creation

    N/A
    0 Ratings
    6.8
    68%
    3 Ratings

    Security, risk management & information governance

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Contract lifecycle management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Automated workflows

    N/A
    0 Ratings
    7.2
    72%
    2 Ratings

    Artificial intelligence

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Integration

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Attribute Ratings

    • IBM Enterprise Content Manager is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability

    Likelihood to Recommend

    8.1

    IBM ECM

    81%
    6 Ratings
    7.2

    Oracle WebCenter Content

    72%
    6 Ratings

    Likelihood to Renew

    8.6

    IBM ECM

    86%
    6 Ratings
    7.9

    Oracle WebCenter Content

    79%
    2 Ratings

    Usability

    7.3

    IBM ECM

    73%
    1 Rating
    6.0

    Oracle WebCenter Content

    60%
    1 Rating

    Support Rating

    IBM ECM

    N/A
    0 Ratings
    5.0

    Oracle WebCenter Content

    50%
    2 Ratings

    Likelihood to Recommend

    IBM

    Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
    Read full review

    Oracle

    WebCenter Content is suitable for payables invoice processing for companies with a huge volume of paper invoices. 80% of data entry effort can be reduced. For small companies with less volume, WebCenter may not make sense. WebCenter is not perfect. It has some issues. We raised enhancement requests with Oracle, hopefully, Oracle will resolve them soon.
    Read full review

    Pros

    IBM

    • It provides easy to use administrative tools to work with the product.
    • Good documentation on the production is available which makes it easier to use.
    • It supports high availability architecture
    Read full review

    Oracle

    • It provided one single repository with a URL link to access each AP invoice.
    • It gives a life cycle to each invoice where a business user can perform some additional indexing as per their needs.
    • It also provides a reporting feature and a front-end for users to view invoices with ease and very helpful for auditing purpose.
    • It uses the BPEL engine to customize the life cycle and also it can automate the auto entry of supplier invoices in your EBS system.
    • Reduce a lot of manual efforts, manual errors and workforce.
    Read full review

    Cons

    IBM

    • As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
    • To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.
    Read full review

    Oracle

    • Some functionality you would expect to be built-in (such as reporting for compliance) is not and requires other Oracle products to be integrated.
    • Separating an invoice with multiple lines for different departments is not an easy task.
    Read full review

    Pricing Details

    IBM ECM

    Starting Price

    Editions & Modules

    IBM ECM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Oracle WebCenter Content

      Starting Price

      Editions & Modules

      Oracle WebCenter Content editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        IBM

        There is no plan to change ECM at organizational level. Replacing products and changing custom applications involves lot of effort
        Read full review

        Oracle

        The challenges with converting to a completely new system create quite a barrier to switching to anything else. If we find another system that offers guaranteed improvements to the user interface -- as well as as a more coherent set of options for data interchanges with current and future enterprise data sources -- we would be more interested in swithing to that new product. Of course, the expense in purchasing competitor system, along with the costs of migrating all current content, along with retooling all existing workflows in place, would be carefully weighed against the benefits incurred from a switch-over.
        Read full review

        Usability

        IBM

        The end-user experience is excellent. The Administration experience needs some more work.
        Read full review

        Oracle

        It meets all required functionality requirements -- but handles none of them in an exceptional manner
        Read full review

        Alternatives Considered

        IBM

        Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.
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        Oracle

        I can't really provide an answer for this question because I think the basic premise is flawed. Which system an organization selects is based (or should be based) on their unique business and organizational requirements, not the features of the system. We do not recommend a particular solution to a client based on subjective preference for one system over another but rather for its appropriateness to achieve a particular goal or collection of goals.
        Read full review

        Return on Investment

        IBM

        • We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
        • We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
        • We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.
        Read full review

        Oracle

        • We were looking for a scalable solution for invoice processing needs. WebCenter did fit the bill. It reduced manual data entry effort by 80%.
        • WebCenter saved our storage costs. We do not need to store the physical paper copies anymore in our expensive offices.
        • WebCenter increased the employee engagement and reduced monotonous data entry work. Employees now have time to spend on value-added work rather than data entry.
        • Auditors were happy with the tool, as they can retrieve any document with the click of a button as opposed to search and find a physical document.
        Read full review

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