IBM Operational Decision Manager vs. OpenText MBPM

IBM Operational Decision Manager can be used to manage complex business processes with less use of IT infrastructure and more use of centralized decision making. Decision-making depends on a logical framework and the creation of commands for better futuristic decisions with less time consumption and more precision and accuracy. IBM's Operational decision manager application is well suited for such scenarios where complex processes have to be streamlined.

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Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.

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• Excellent stability and performance, as well as the possibility to deploy more quickly.
• Simple but effective web-based user interface that enables us to make direct updates to our policies or rules.
• Effective rule Execution Server, which allows us to assess the rules and their performance
• After the rules are delivered, business users can make changes and keep them up to date without having to know a lot about technology.

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• Complex routing of tasks based on calculated criteria
• Linking between tasks and accessing relevant information
• Organising, scheduling and prioritising
• Different views for different people

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• Compatibility with third party software.
• Use interface can be simplified.
• Better Error handling framework.

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• The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
• Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
• One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.

There are other products that seem to be a better fit for future initiatives.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Although it is intuitive to use it does require training

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Great customer service for an API support related query

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Ease of use Ease of Administration

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.

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• It has a positive impact as it provides a great way to define business rules, execute them, update them, manage different versions of rules.
• Depending on the complexity of the applications, you can have thousands of rules.
• It provides a nice way to test the rules, run simulations with different scenarios, different scales of requests and verify the decisions, performance, etc., and that helps a lot.
• Since the decisions can be exposed through REST interface, it makes it very convenient to integrate with different applications, applications using different technologies.
• The Business console makes it easy for business users to be able to define, modify rules and not have to depend on IT to do a lot of that work. This helps in bringing the time to change and use the rules to be very short as well as lets IT do more IT related tasks and provide better value to the organization.

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Independently Invited by TrustRadius

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• The development of the ticketing system has enabled us to greatly improve customer relationships
• The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
• Management information from the system has improved decision making

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info